לוח משרות דרושים Customer Success Manager משרה מלאה

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! As a Customer Service Coordinator, you will support our customers from the time they send us their orders until they receive the products. Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing an estimated schedule for the delivery of the products.

Responsibilities:

* Receiving orders via automatic interfaces, inputting them, and processing the orders.
* Issuing the packing slip and invoice.
* Handling the packing slip, scanning it, and charging according to the type of customer.
* Processing returns and financial credits.
* Answering phone calls from customers.
* Answering internal phone calls from marketing employees and bookkeepers.

City:
Petah Tikva

Were looking for a sharp, customer-obsessed team member to join our growing Client Partner function at Commit. Youll work closely with strategic customers and internal teams to help drive growth, ensure delivery excellence, and strengthen long-term relationships.
This role ensures that Commit's entire range of products and services are presented as applicable to assigned clients and ensures client needs and expectations are met - and exceeded by the company.
Responsibilities and Duties:
Establish productive, professional relationships with key stakeholders in strategic accounts.
Coordinate internal and external teams to ensure high-quality delivery and customer satisfaction.
Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
Proactively lead joint strategic account planning processes with customers to develop mutual performance objectives, financial targets, and critical milestones.
Act as the strategic voice of the customer internally, helping shape solutions that align with business needs.

Required CLIENT SUCCESS MANAGER
to join our team in a successful Ad-tech company
located in Rehovot!
About Us:
A leading providers of mobile-first performance solutions.
Our services include AI-powered advertising technology, user acquisition, media buying expertise, and creative production services.
We offer a young, dynamic environment in a fast and ever-changing industry.
Job Description:
We are looking for a Client Success Manager to serve as the primary business contact for our clients and be responsible for their satisfaction and growth.
Join us to work with global clients in many international markets!
Whats the Job?
Build customer relationships, and act as the primary point of contact during the post-sales cycle
Manage and optimize clients campaigns and UA budgets
Guarantee successful delivery of our services per customers needs and objectives
Collaborate with our Sales & clients teams to understand client KPI to ensure the success of the client campaigns
Constantly pursue new business and account growth opportunities
Influence the companys strategy: product, service and other go-to-market aspects
שכר - 16-18 K +בונוסים
קו"ח לווטסאפ.

Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-today
You will manage a mixed portfolio of Mid-Market and Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of our company. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. Youll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion.
As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how our company fits into broader business goals will be key to your success. This will be the second CSM in the European region - so you will have a strategic impact on success of growth.

seeking an experienced Affiliate Manager to join our dynamic team and lead client relationships within the affiliate marketing space. As an integral part of our team, you will leverage your deep expertise to drive growth, manage strategic relationships, and ensure the success of our clients and the value they extract from our affiliate intelligence platform.

If you're a results-driven professional with a proven track record in affiliate marketing, we want to hear from you!

Responsibilities:
Support client usage through extractions of value flows from the product
Train clients on product functionality and best practices
Day-to-day point of contact for clients
Generate case studies and testimonials with clients
Communicate with decision-makers on the programs health and status
Lead renewals and expansion opportunities
Analyzing customer health metrics, product usage & NPS
Understand client strategy, needs, and current gaps to act as a strategic advisor to the client
Translate client's needs and feedback to internal teams and communicate back to the client

At our company, were reinventing DevOps to help the worlds greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if youre willing to do more, your career can take off. And since software plays a central role in everyones lives, youll be part of an important mission. Thousands of customers, including most of the Fortune 100, trust our company to manage, accelerate, and secure their software delivery from code to production -- a concept we call liquid software. Wouldn't it be amazing if you could join us in our journey?
At our company, self-service is a top priority, sponsored directly by company Leadership. Content and Self-Service are at the core of our company Customer Success strategy, both internally for our team and colleagues and externally for our customers.
As a Customer Success Knowledge Manager in our company you will...
Transform the way content is presented to our customers by implementing innovative solutions in our Help Center
Manage and direct the creation of professional and creative content
Work with the teams researchers to measure content effectiveness, set targets, and if necessary revise content until user targets are met and engagement increases
Work with the teams developers to automate publication and validation processes
Interact with our company customers to better understand how they use our company content
Foster a culture of knowledge-sharing, contribution, and transparency
Build relationships and identify partners across the organization to help promote a knowledge everywhere approach.

We are looking for a Account Manager.
As an Account Manager, you will have the exciting opportunity to help drive the growth and shape the future of emerging cloud technologies.
The ideal candidate will possess both a sales/account management and technical background that enables them to drive an engagement at the executive level as well as with software developers and IT architects
Responsibilities:
Proactively initiate activities to generate value for our customers and increase engagement.
Serve as the primary customer contact during bid submission, pilot test, legal review, and procurement.
Keep records of customer interactions and provide quarterly projections,
maintain knowledge, context, and ownership of the customers you are responsible for and own communication with.
Build a pipeline of customers within selected verticals.
Leverage Engineering and Marketing resources, and provide input on current collateral materials and ideas on how to improve them.
Collect and summarize clients feedback to ensure our products & solutions are closely aligned with customer needs and requests.

Our Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, youll ensure that our customers realize maximum value from our platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.
Responsibilities:
Own the customer relationship serve as the primary point of contact and strategic advisor for enterprise accounts.
Drive value realization ensure clients are maximizing adoption of our platform and achieving measurable ROI.
Executive engagement build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
Customer advocacy represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
Strategic planning lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
Crisis management & resolution anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
Thought leadership educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

Being a worker is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
What will you do?
Own a portfolio of 2535 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position our company as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.

About Tailor Brands We are Tailor Brands , a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine , which creates a personalized plan for every new business and simplifies the entire journey — from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey. Why this role matters Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. We’re looking for a Customer Experience Team Lead who lives and breathes CX- relentlessly proactive, data-obsessed, and wired to drive change. You’ll lead a high-performing combination of in-house and outsourced team to remove friction, elevate quality, and create experiences customers rave about.
What you’ll do
* Lead, mentor, and inspire a team of in-house Customer Experience Specialists and manage an outsourced Support Center.
* Manage team performance, ensuring they meet Tailor Brands' quality and efficiency.
* Own and optimize CX KPIs, including response time, resolution rate, CSAT, and NPS, leveraging data-driven insights to enhance the customer experience.
* Be the voice of the customer, working closely with Product, Marketing, and R&D teams to improve our offerings based on real user feedback.
* Develop and implement scalable support strategies, ensuring efficiency in customer interactions.
* Drive automation and self-service initiatives, reducing ticket volume while improving customer satisfaction.
* Manage escalations, providing expert problem-solving and guidance to the team.

We are on the lookout for a dynamic Customer Success Manager to join our team. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use our products so that its the perfect fit for their needs. This is a role for someone who understands the ins and outs of on-site optimization, digital execution, and has a knack for synthesizing onsite testing data, helping clients achieve their business goals.

Knowledge of digital marketing best practice, and program management skills are critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top-notch communicators are primed for success in this role.

Role:
Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals.
Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction.
Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations.
Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required.
Serve as the primary point of contact for clients and their DY personalization program.
Consult with clients on product features, functionality and onboarding best practices
Distill our driven value from utilizing personalization program, and digital testing data
Analyze data and propose value-driving recommendations

As a Customer Success Manager you will join a small team that moves fast.

Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.

Responsibilities (or what youll be doing):

You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies.

Help customers succeed and provide support both on the technical level and on the business side.

Onboarding new customers to be able to use our platform
Building and teaching technical courses on the platform
Deliver excellent support to customers, understand their needs, and ensure their success.
Serve as the main point of contact while acting as a liaison between clients and the rest of the team.
Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
Provide internal customer feedback.