לוח משרות דרושים Customer Success Manager משרה מלאה

We are looking for a Renewals Manager to own and drive the renewal experience for customers and partners. This role is responsible for ensuring renewals are executed on time, with clear visibility, and with strong internal alignment, while delivering a consistent and professional renewal experience.
The Renewals Manager works closely with Customer Success, Sales, and Finance, acting as the operational owner of renewals and a point of escalation when needed. This is a renewals execution role, not a new business sales role.
What will you do:
You will manage renewals end-to-end, ensuring they progress smoothly from early engagement through closure. You will coordinate communication, identify and surface risks early, and maintain momentum throughout the renewal cycle. You will maintain clear and up-to-date visibility into renewal status and forecasts, ensuring activity and changes are accurately reflected in salesforce. Strong operational discipline and follow-through are critical in this role. You will lead renewal-related communication with partners and customers, working in close alignment with Customer Success Managers to ensure consistent messaging and expectations. You will support renewal commercials in line with internal policy, including Auto-renewal, adjustments such as downsell or uplift, and manage quoting and proposals through salesforce. Where applicable, you will collaborate with Sales on upsell opportunities connected to renewals. You will work cross-functionally to resolve issues, manage escalations, and support collections or suspension processes when required, ensuring renewals are handled efficiently and professionally.
About Us:
A leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 247 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

We are looking for a
Business Analyst
to join global Customer Success organization.
In this hands-on role, you will focus on financial and operational analysis, service revenues, costs, pricing models, and gross margin performance across regions.
Youll collaborate with regional CS teams and finance to identify improvement opportunities, challenge assumptions, and translate data into practical, actionable insights.
Key Responsibilities:
Service P&L Analysis
- Own ongoing analysis of the global service P&L, including revenues, costs, and gross margin performance. Identify trends, gaps, and improvement opportunities impacting service profitability and operational efficiency.
Service Pricing
- Analyze and support service pricing models and contract structures, ensuring alignment with profitability and business objectives.
Regional Partnership:
Collaborate with regional service teams, challenging assumptions and translating data-driven insights into actionable improvement plans.
Insights & Reporting:
Develop dashboards and reports that provide timely, actionable insights for leadership and regional stakeholders.
Planning & Forecasting:
Support service revenue forecasting, validate key assumptions for the annual operating plan (AOP), and monitor actual results versus targets.

We are seeking an experienced Senior Client Manager to join our client leadership team. In this role, you will lead strategic client relationships, oversee day-to-day operations, and ensure measurable business impact. Acting as a key member within your squad, you will manage complex projects, collaborate with cross-functional teams, and mentor junior team members – all while identifying new opportunities for growth.

Responsibilities:

* Act as a leading figure within the Squad, managing client work plans: tasks, timelines, financial processes, and client meetings (agenda, presentations, recaps).
* Build a deep understanding of clients’ businesses and digital activities- products, services, competitors, KPIs, and marketing initiatives.
* Lead upsell and cross-sell initiatives together with the Squad Manager and Growth Leader.
* Collaborate with media, creative, SEO, and data teams, including prioritization of tasks, workload management, and scheduling.
* Develop, train, and mentor Junior Client Managers in line with the training program.
* Leverage AI tools for strategic thinking, knowledge management, market research, and identifying growth opportunities.

We are looking for our next Technical Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with our company. In this key role, you will be the chief advocate for our strategic customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.
our companys mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.
Key Responsibilities
Accelerate the customers value realization of our companys products & services
Providing top-notch Customer Advocacy - Understand the customers technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
Develop and nurture relationships with key customer decision makers (Exec and Engineering)
Establish and execute upon clear retention goals and process milestones
Assist and track customers with their ongoing adoption (deployment and usage) of our companys products and services
Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
Work with implementation partners on strategic accounts and opportunities
Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
Detailed understanding of the different contracts to ensure agreement fulfillment
Crisis management.

we are looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction.
Responsibilities:
Customer Usage: Collaborate with customers to drive usage Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies.
Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively.
Regular Engagement: Schedule and conduct regular touch bases with customers.
Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D.
Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products.
Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements.

Were looking for an experienced and passionate Customer Success Manager to ensure Veritis customers achieve maximum value from our solution. You will play a vital role in Onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within Veriti and a strategic partner they trust.
Key Responsibilities
Lead smooth customer onboarding and ongoing relationship management.
Act as the primary customer point of contact, ensuring satisfaction and retention.
Proactively guide customers to realize the full value of Veritis platform.
Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
Translate customer needs into product insights for R&D and Product teams.
Develop customer success assets - playbooks, FAQs, and troubleshooting guides.
Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
Contribute to the support playbook, SLAs, and proactive service improvements.

We are looking for a highly skilled Technical Customer Success Manager (CSM) with a strong background in AI-driven security solutions to join our rapidly growing team. In this role, you will work directly with enterprise customers to ensure successful deployment, adoption, and ongoing value realization of our AI Security offerings. You will serve as a trusted advisor, combining deep technical expertise with a customer-first mindset to drive success in dynamic and complex environments.
Key Responsibilities
Customer Onboarding & Adoption
Lead technical onboarding, integration, and enablement of AI Security products within customer environments.
Collaborate with Sales Engineers, Product, and R&D to ensure smooth deployments and early customer value.
Technical Advisory & Support
Act as the primary technical contact post-sale, guiding customers on best practices for securing AI pipelines, models, and data.
Help customers optimize their protection and mitigate AI-related risks.
Customer Advocacy
Gather feedback from customers to inform product roadmap and influence future AI Security capabilities.
Serve as the customers advocate internally to ensure their voice drives continuous improvement.
Success Planning & Outcomes
Develop success plans for key accounts, defining clear business objectives and measurable outcomes.
Monitor usage, performance, and security posture of deployed AI systems; proactively identify risks or optimization opportunities.
Collaboration
Partner with Customer Support, Product Management, and R&D teams to deliver exceptional customer experiences.
Create and share technical documentation, playbooks, and knowledge articles related to AI Security adoption.

We are looking for a Head of Customer Revenue to own and grow revenue across our customer base.
This is a hands-on revenue ownership role, responsible for turning existing customers and new logos into a consistent, growing ARR engine.
You will own revenue end-to-end: from new customer acquisition, through adoption and expansion, to long-term revenue growth.
You will work directly with customers, lead customer-facing teams, and be accountable for results in numbers, not narratives.
You will report directly to the CEO and be part of the company leadership team.
What you will own:
As Head of Customer Revenue, you are the single owner of revenue for your customer segment.
This includes:
Full ownership of ARR growth (new logos + expansion + retention through usage)
Driving revenue growth across an active base of hundreds of customers
Turning product usage into measurable expansion and upsell
Building and running a repeatable expansion engine
Defining priorities across customers based on revenue potential
Leading weekly revenue cadence with clear decisions and follow-through
This role connects customers, revenue, and execution into one operating system.
What you will do
This is a highly hands-on role.
You will:
Join customer calls and meetings
Lead expansion and upsell conversations
Work directly with Sales, Account Managers, and Adoption roles
Define usage and expansion targets per customer
Push execution when customers or teams are stuck
Close loops and turn decisions into outcomes
Teams you will lead:
You will directly manage all customer-facing revenue functions, including:
Sales (new customer acquisition)
Account Managers
Product Adoption
Customer Operations.

We are looking for a Customer Operations Manager to bring operational clarity, structure, and accountability to our customer base.
This role exists to ensure that the company operates based on real customer reality, not assumptions, anecdotes, or individual memory.
You will sit on the Revenue & Growth side of the organization and work closely with customer-facing teams to make sure no customer gets stuck, ignored, or lost in the system.
You will report directly to the Head of Customer Revenue.
What you will do
As Customer Operations Manager, your responsibility is to maintain end-to-end operational control over the customer lifecycle.
You will:
Maintain a clear, up-to-date operational view of all customers
Identify customers who are inactive, stuck, or at risk
Define and track clear customer statuses and ownership
Open and track action items with the relevant teams
Ensure issues are followed through and closed
Escalate unresolved items when needed
Provide clear weekly operational snapshots to leadership
Identify recurring operational patterns and breakdowns.

As a Customer Operations AI Transformation Lead, you will drive the strategy, execution, and adoption of AI initiatives across the Customer Operations organization. You will work closely with senior leadership and cross-functional stakeholders to identify high-impact opportunities for AI, translate them into scalable programs, and ensure measurable business outcomes.
In this role, you will lead multiple AI transformation projects-spanning processes, tooling, automation, analytics, and customer-facing operational workflows-while establishing governance, best practices, and success metrics. You will ensure alignment across teams, mitigate risks, and build organizational readiness for change.
What youll do:
AI Transformation Strategy & Planning
Define and articulate the AI transformation roadmap for Customer Operations aligned with organizational goals.
Identify and prioritize AI use cases with clear ROI (efficiency, quality, customer experience).
Build detailed execution plans including timelines, milestones, dependencies, and resources.
Program Oversight & Execution
Lead the delivery of multiple AI initiatives (automation, copilots, workflow optimization, knowledge enablement).
Monitor progress, manage dependencies, and ensure adherence to quality and delivery standards.
Track impact using KPIs (e.g., cycle time reduction, cost-to-serve, deflection, quality improvements).
Manage resource allocation across projects and ensure operatinal continuity during change.
Stakeholder Management & Change Enablement
Serve as the primary point of contact for senior management on AI transformation progress.
Align cross-functional stakeholders (Ops, CS, Product, R&D, Data, IT, Security).
Drive adoption by building enablement plans, training, communications, and feedback loops.
Governance, Standards & Risk Management
Establish best practices for AI implementation in Customer Operations (process, tooling, documentation).
Define governance for AI usage (quality control, privacy, security, compliance, escalation flows).
Identify risks early and develop mitigation and contingency plans.
Reporting & Documentation
Prepare and present regular program updates including milestones, outcomes, risks, and KPIs.
Maintain structured documentation: business cases, implementation plans, adoption plans, lessons learned.

As our Director of Customer Success Operations, you will be the architect of our post-sales engine. Your mission is to build the infrastructure, processes, and data-driven insights that allow our Customer Success and Support teams to scale efficiently.

We are looking for a strategic leader who can move seamlessly between high-level strategy-such as designing the customer journey-and hands-on execution, including optimizing our tech stack and CRM.



Key Responsibilities

Implement AI-driven strategy and automation across onboarding, support, workflows, and reporting to increase speed, accuracy, and operational capacity.
Build, improve and ensure compliance with standardized "Playbooks" to guarantee a consistent, world-class experience.
Track key performance indicators and build dashboards that provide real-time visibility into team performance and customer health.
Partner with Finance and CS leadership to forecast renewals and identify churn risks proactively.
Verify compliance on all CS processes and methodology.
Drive initiatives to improve customer satisfaction and operational KPIs..
Hands on ownership of systems, tools and processes.