לוח משרות דרושים Customer Success Manager משרה מלאה, לחיפוש זה נמצאו 148 משרות

our company leads the category of Social Video Intelligence, giving global brands the power to see, understand, and control the life of their brand on Social Video.
We are a Tel Aviv-based startup looking for our first US-based Customer Success Manager to help our enterprise B2B customers get the most out of our platform. As our first Customer Success hire in the US, you'll play a key role in building long-term customer relationships and supporting our continued growth in the market.
What you will do:
Ensure customers fully leverage our products features for maximum impact.
Hold periodic check-ins and training sessions to drive adoption and usage.
Analyze customer data to identify opportunities for service growth.
Provide guidance on best practices and product use cases.
Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.

The head of Customer Experience is responsible for the global post-sales customer experience strategy and execution. The role owns worldwide technical support, customer escalation management, service readiness, technical training, knowledge management, customer satisfaction, and operational excellence programs.
He ensures customers receive consistent, high-quality support throughout the entire lifecycle of our company solutions while driving improvements in customer satisfaction, product quality feedback, and operational efficiency.
The position is in Israel
Roles and Responsibilities:
1. Global Customer Support Leadership
Lead worldwide support operations.
Ensure SLAs and contractual commitments are achieved.
Drive case resolution effectiveness and quality.
Manage critical customer escalations.
Establish global support operating models.
Optimize support coverage and resource allocation.
2. Customer Experience Strategy
Define and execute our company's Customer Experience strategy.
Improve customer satisfaction.
Lead Voice-of-Customer programs.
Own NPS, CSAT and relationship survey initiatives.
Drive executive customer engagement plans.
3. Training & Enablement
Establish global technical training strategy.
Develop partners certification programs.
Provide service readiness programs for new products.
Ensure support engineers maintain industry-leading technical expertise.
Expand digital learning and self-service capabilities.
4. Operational Excellence
Define global support KPIs.
Drive automation and AI initiatives for support and training operations.
Improve case handling efficiency.
Standardize global support processes.
Reduce Mean Time to Resolution (MTTR).
Improve First Time Resolution Rate.
5. Escalation & Crisis Management
Own executive-level customer escalations.
Coordinate cross-functional recovery plans.
Lead service review governance.
Ensure timely communication during critical incidents.
6. Product & Quality Feedback Loop
Create structured feedback mechanisms between customers PLM and R&D.
Identify recurring product issues.
Drive corrective action programs.
Partner with Engineering and Quality organizations on systemic improvement.

Joining our TAM organization, you will spearhead a first-of-its-kind digital engagement tier at Evinced - a scaled, digital-touch model built to ensure the long-term success of our customers.

This is a hands-on, customer-facing position that blends technical expertise with strong relationship management.

Youll serve as a trusted technical advisor - blending proactive account health and usage monitoring with hands-on support for customer implementations and optimization of our accessibility solutions. Youll onboard & guide customers through complex technical challenges, help them maximize the value of our products, and influence product direction through real-world customer feedback.

You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Your Impact

Own the health of a large portfolio of customers in a (mostly) digital engagement model, making sure product usage is healthy and customers are happy and getting the best of our value.
Proactively monitor account-health signals (usage, adoption, tenant health) and raise flags on churn risk early.
Run scaled engagement: one-to-many communications, targeted check-ins, schedule user interviews, and self-service resources.
Drive adoption and time-to-value across your book through proper onboarding and enablement.
Own a portion of the support tickets for your customers, resolving what you can and escalating cleanly, both to deepen your technical knowledge, understand customers' pain, and to relieve load on the Support team.
Partner with TAMs, Account Executives, Support, Engineering and Product to surface at-risk accounts and hand off expansion signals to the Account Executives.
Help build the digital engagement playbook, templates and knowledge content as the tier is created from scratch.

We are looking for a proactive and customer-focused Customer Success Manager (CSM) to join our growing team. In this role, you will own the post-sales customer journey, leading customers from onboarding and implementation through long-term adoption, retention, and growth. You will serve as a trusted advisor, ensuring customers successfully adopt our platform, achieve their business goals, and maximize the value of our solution while collaborating closely with Sales, Product, and Support teams.
Responsibilities:
Own the end-to-end post-sales customer journey for a portfolio of B2B customers.
Lead customer onboarding, implementation, and training to ensure successful product adoption.
Build trusted relationships with key stakeholders and conduct regular business reviews.
Drive product adoption, customer satisfaction, retention, and long-term success.
Proactively identify risks, resolve customer challenges, and act as the customer's advocate.
Identify expansion opportunities and partner with Sales on upsell and cross-sell initiatives.
Collaborate with Product and R&D to translate customer feedback into product improvements.

As a Real Time Operations Manager - Haifa, you will be responsible for leading, supervising, and optimizing the performance of the RTO Agents team. You will ensure operational excellence by monitoring live activities, managing real-time escalations, supporting couriers and partners, and guaranteeing the smooth execution of all orders. Your role is crucial in safeguarding service reliability and enhancing the customer experience across operational areas.

What Will You Do
Lead and manage a team of Real-Time Operations Agents to maintain service stability 24/7.
Monitor operations and proactively address incidents and bottlenecks.
Support agents in decision-making and escalate critical operational issues when necessary.
Manage workforce scheduling to ensure continuous coverage, including weekends and holidays.
Develop and enforce SOPs (Standard Operating Procedures) for RTO.
Analyze operational KPIs, identify areas for improvement, and implement corrective actions.
Coordinate cross-functionally with the Ops, Fleet, and Partner Management teams to ensure aligned execution.
Train, coach, and develop RTO Agents to maximize their performance and career growth.
Prepare operational reports and insights for senior management.
Drive continuous improvement initiatives to enhance operational efficiency and responsiveness.

we are looking for a Customer Success Operations Specialist.
Responsible for managing the execution of clients rejects and customer success mechanism in Israel. The role includes operational management of task flows between the professional departments in the company. Monitoring schedules, ensuring that every customer inquiry receives a professional and quick response. The main goal: reducing reject processing time to a minimum and maintaining operational and project continuity.

Were looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with Sweep. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion.
Key Responsibilities:
Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success.
Develop success plans, business reviews, and performance metrics tied to customer goals.
Maintain and renew customer contracts on a yearly basis
Identify and convert upsell and expansion opportunities by aligning Sweeps capabilities to evolving customer needs.
Build a deep understanding of each customers Salesforce architecture, GTM processes, and data structure to guide adoption of Sweeps platform.
Configure and optimize Sweep within Salesforce environments; provide hands-on technical guidance during rollout.
Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests.

we are looking for a AI consultant.
As an AI Consultant and a CS team member, you will work at the technological forefront of the data analytics world by helping customers adopt and realize business value through AI and Machine Learning. As a CSM you will be the customers key strategic advisor and implementer and you will work with senior stakeholders to:
Identify AI opportunities
Frame and size the value and the business impact AI can help customers realize
Drive the implementation of software and services by collaborating and managing a cross-functional account team
Ongoing account management and commercial success including value realization analysis, Quarterly Business Reviews (QBRs), Pilot process management, etc.,
Gradually develop business-ML expertise and lend this SME towards customers and our internal product development

Required Customer Experience Associate
About The Position
We are a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine, which creates a personalized plan for every new business and simplifies the entire journey - from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey.
About the Role:
Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. Were looking for a Customer Experience Associate who lives and breathes CX - youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel about us.
In this role, you will:
Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
Become an expert in our products and proactively help customers unlock their full value.
Champion the customer voice internally-sharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.

We are seeking a strategic Customer Success Manager to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next.
Key Responsibilities
Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans.
Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one.
Retention & Expansion: Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs.
Performance Insights: Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations.
Cross-Functional Advocacy: Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience.
Technical Operations: Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting).
Data Integrity & Support: Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality. Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams.

We are looking for a Technical Customer Success Manager who will be responsible for customer onboarding, on-site implementation and deployment, training, adoption, and ongoing technical success of the Meeting Insights On-Prem platform.
This role combines Customer Success, Professional Services, and Solution Engineering, working closely with customer IT and security teams to ensure successful deployment, adoption, and long-term technical success of the Meeting Insights On-Prem platform.
This is an on-site, customer-facing role that works directly with government, financial services, and healthcare customers, with a strong focus on the deployment, implementation and ongoing technical operations of the Meeting Insights On-Prem platform, in secure environments.
Please note that this position requires a valid security clearance and must be maintained throughout employment. This is a mandatory requirement for the role.
Key Responsibilities:
Lead end-to-end deployment of our MIA OP product at customer sites.
Install, configure and validate on-premises and hybrid environments.
Work closely with customer IT, Security and UC teams.
Deliver administrator and end-user training.
Ensure successful onboarding and long-term adoption.
Successfully lead trial periods and production rollouts end-to-end.
Troubleshoot technical issues and coordinate with R&D and Product Management.
Produce deployment documentation and best-practice recommendations.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face of our company to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our Scale team, you will be expected to deliver value and ROI to a high-volume portfolio of our customers. Unlike a traditional relationship-led CSM role, this position runs on a structured, task-driven operating model: your day-to-day is organized around system-generated tasks, each following a defined playbook and SLA. You'll be expected to work this queue reliably and consistently across dozens of accounts at once, coordinating with Account Managers and other internal resources as needed, and hitting defined call-quality and productivity KPIs.
Working days are Monday-Friday, with in-office presence required three days per week at our TLV office.
Responsibilities:
Commercial responsibility for renewing and expanding your book of business
Work a queue of system-generated tasks, following the defined playbook and SLA for each
Own the renewal process end-to-end starting 6 months out: reviewing account health and usage, following a structured outreach cadence, and escalating on schedule when a renewal stalls
Drive adoption, manage risk, and identify growth opportunities across your portfolio, coordinating with Account Managers and other internal resources as needed
Analyze account-level data and portfolio-level trends to prioritize your queue by risk, renewal timing, and growth potential
Educate clients on how to best use our company's platform, aka "best practices"
Lead value-driven conversations with customers across calls and one-on-one demos
Maintain accurate, up-to-date records of account status, sentiment, and task progress in Salesforce
Demonstrate continuous value of our company's solutions by keeping high retention rates across your book.

Required Customer Success Manager
Description:
As a Customer Success Manager you will own a portfolio of strategic Meeting Insights customers and managed service provider partners, with responsibility for adoption, customer health, retention, and value-led expansion. This is a hands-on, commercially aware Customer Success role focused on helping customers embed Meeting Insights into their daily workflows, realize measurable business value, identify new use cases, and expand usage over time. The CSM will work closely with Sales, Product, Support, and R&D to drive customer outcomes and long-term account growth.
Responsibilities:
Own a portfolio of Meeting Insights customers, with direct responsibility for adoption, customer health, retention & expansion.
Partner with managed service providers to support onboarding, enablement, adoption, and successful delivery of Meeting Insights across their customer base.
Drive product adoption by helping customers embed Meeting Insights into daily workflows and business processes.
Guide and train customers through a trial period, onboarding, and value validation, converting successful trials into commercial commitments within agreed timelines.
Identify new use cases and expansion opportunities across departments, teams, users, and business units.
Build and execute account plans focused on customer outcomes, risks, adoption gaps, and growth opportunities.
Lead QBRs and executive customer conversations focused on adoption, ROI, business impact, risks, and growth.
Build trusted relationships with champions, senior stakeholders, decision-makers, and technical teams.
Proactively identify low-adoption signals, churn risks, and customer health issues, and lead mitigation plans.
Maintain accurate CRM records, act as the voice of the customer internally and contribute to building scalable CS processes, playbooks, and best practices for Meeting Insights.
About Us
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Were looking for a Customer Enablement Manager to help us build and scale enablement programs that make an impact, from onboarding to continued growth.

In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.

You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.

This is an internal-facing position, not a customer-facing role.

What Youll Do:
Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
Create and maintain enablement content - such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
Track enablement impact using key performance metrics to continuously improve programs
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS adoption runs smoothly.

We're looking for a Senior Executive Leader with extensive experience in building, leading, and scaling complex service organizations.
This role carries full ownership of all service-related processes and performance within the organization, with responsibility for creating a unified, scalable, and high-quality end-to-end service experience for both customers and external partners/service providers. The executive will directly manage the Customer Service Contact Center, Back-Office operations, and Partner Quality functions, while ensuring alignment between operational excellence, customer satisfaction, business goals, and efficiency targets.
The ideal candidate will demonstrate strong strategic capabilities with hands-on operational expertise and have a proven track record in designing and executing company-wide service strategies across multiple customer and operational domains. Leadership in driving cross-functional collaboration, service transformation, process optimization, automation initiatives, and continuous improvement methodologies. They must be capable of defining service standards, implementing KPI-driven management frameworks, and leading organizational change in fast-paced, high-growth environments.
Responsibilities:
Lead and scale our Service Excellence organization, managing senior leaders across Customer Service and Back Office while driving a unified service vision across the company.
Own the end-to-end customer service experience, establishing service standards, SLAs, and quality frameworks, and ensuring consistent execution across all service functions.
Drive operational excellence by leading cross-functional initiatives focused on improving customer satisfaction, increasing efficiency, reducing customer effort, and expanding automation and self-service capabilities.
Manage performance through KPIs, analyze service trends, identify improvement opportunities, and lead continuous improvement initiatives that deliver measurable business impact.
Collaborate closely with Product, Operations, and Technology stakeholders to implement scalable service solutions and support business growth.