לוח משרות דרושים Customer Success Manager משרה מלאה

Join a leading global medical technology company located in Jerusalem and become part of a professional team driving innovation, quality, and meaningful impact on patients' lives. In this role, you will work with advanced technologies, develop technical skills, and be part of a supportive and empowering community. If you're seeking a professional challenge with real significance this is the place for you!

This is an on-site role based in our Jerusalem facility, within a technologically advanced and supportive environment. The position involves working in a diverse team, reporting to the Technical Service Manager, and offers opportunities to engage in development and training processes. No frequent travel is required.
Responsibilities may include the following and other duties may be assigned:

Analyze failures of returned medical devices.
Repair devices returned from OEM customers.
Perform post-repair testing to ensure device functionality.
Support service line operations including inventory counting, spare parts forecasting, maintenance, gas cylinder replacement, packaging, and shipment handling.
Work in accordance with quality and safety procedures.
Collaborate with diverse teams across the organization.

R41988

We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! As a Customer Service Coordinator, you will support our customers from the time they send us their orders until they receive the products. Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing an estimated schedule for the delivery of the products.
Responsibilities:

* Receiving orders via automatic interfaces, inputting them, and processing the orders.
* Issuing the packing slip and invoice.
* Handling the packing slip, scanning it, and charging according to the type of customer.
* Processing returns and financial credits.
* Answering phone calls from customers.
* Answering internal phone calls from marketing employees and bookkeepers.
City:
Petah Tikva

we are looking to hire a Customer Onboarding Operator.
We are seeking a dedicated and customer-focused individual to join our team as a Customer Onboarding Operator.
In this role, you will play a part in ensuring a smooth and efficient onboarding process for our clients. Your primary responsibility will involve making calls to clients, guiding them through the onboarding journey, and assisting them in completing the necessary steps. The ideal candidate should possess excellent communication skills, attention to detail, and a strong commitment to providing exceptional client experiences.
Reach out to clients via phone calls to welcome them and initiate the onboarding process.
Provide clear instructions to clients on the required documentation, forms, and procedures needed to complete their onboarding.
Assist clients in navigating our platform or system, addressing any questions or concerns they may have along the way.
Ensure all client information is accurately documented and updated in our internal systems.
Collaborate closely with the onboarding team to identify and troubleshoot any potential roadblocks or challenges clients may encounter during the process.
Maintain a high level of professionalism, patience, and empathy while interacting with clients, understanding their unique needs, and tailoring assistance accordingly.
Handle escalated AML review queues.
Report positive and potentially positive screenings to MLROs.
Handle incoming tickets from customer support.
Perform routine quality control over the Client Verification teams.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and capabilities. To be successful in this role, you must have experience in software development and/or application security. You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.



Key Responsibilities



Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
Ensure clients are trained on the platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the platform
Capture and document the specific use cases, configurations, and other factors related to the customers instance of throughout the customer lifecycle
Create advocacy and evangelism opportunities for customers

As a Customer Success Manager , you will play a pivotal role in ensuring the successful implementation of our product at our valued customers businesses while driving user adoption and expanding our customer base.

Responsibilities:

Onboarding and Integration: Guide new customers through a seamless onboarding process, assisting with the integration and setup of smart accounting system within their organization.
Provide proactive and responsive support to address customer inquiries, troubleshoot issues, and offer tailored solutions to meet their unique needs effectively.
Develop strong and trusted relationships with customers, acting as their advocate within FINBOT and understanding their business objectives to maximize the value they derive from our product.
Develop and execute strategies to increase the adoption rate of our product among end-users within the customer's organization. Conduct product training sessions and workshops to empower users and ensure optimal usage.
Collaborate with the sales team to identify opportunities for upselling and cross selling our product features to existing customers, resulting in enhanced customer satisfaction and revenue growth.
Gather valuable feedback from customers, and work closely with the product development team to communicate insights and contribute to ongoing product enhancements and improvements.
Continuously monitor and analyze key performance indicators related to customer success and product adoption. Generate periodic reports to track progress and identify areas for improvement.

Join our company, Threat Exposure, and help redefine Threat Exposure Management.
Founded in 2021, our company pioneered the Preemptive Exposure Management (PEM) category - automating risk remediation across complex, multi-vendor environments. With continuous assessments and integrations with 70+ security tools, our company empowers teams to assess, verify, and safely remediate exposures without disrupting operations.
our company , Threat Exposure is in search of a dedicated Customer Success Manager (CSM)!
Were looking for an experienced and passionate Customer Success Manager to ensure our companys customers achieve maximum value from our solution. You will play a vital role in Onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within our company and a strategic partner they trust.
Key Responsibilities
Lead smooth customer onboarding and ongoing relationship management.
Act as the primary customer point of contact, ensuring satisfaction and retention.
Proactively guide customers to realize the full value of our companys platform.
Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
Translate customer needs into product insights for R&D and Product teams.
Develop customer success assets playbooks, FAQs, and troubleshooting guides.
Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
Contribute to the support playbook, SLAs, and proactive service improvements.

We are looking for a creative and passionate Customer Success Engineer to join the Web & Cloud management group, and be the star of our journey of growth and delighted customers of Smart-1-Cloud (our new Cloud product)
The Customer Success Engineer will own the Customer related technical activities and communications, while being practically part of the Smart-1-Cloud product development team.
Smart-1-Cloud is a new cloud product at the inception phase , in the future the responsibility may expand to additional products in the Security Management area.
Key Responsibilities
As part of the team you will master and perform all the technical actions needed for this SaaS product to serve the customers properly.
Be a focal point for escalation from Customer Support (TAC) & Customer Focus Group (CFG) and periodically transfer knowledge and training.
Proactively approach customers on relevant occasions and maintain a rich dialogue with the customers, understanding and improving their experience.
Monitor & analyze the Customer journey in various scenarios : On-boarding, Support, Renewal.
Provide technical and product assistance during the onboarding process for key customers.

Infinity Next is a fast-growing organization in our company searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business.
Key Responsibilities
Were specifically looking for a customer success manager who will roll up their sleeves and lead a team from inside the trenches. As a key member of our leadership team, you will help craft the organization customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Cyberint, a market leader in External Risk Management (ERM), empowers organizations to proactively detect, respond to, and remediate external threats. Following our acquisition by our company, we are expanding our global footprint and evolving our Customer Success strategy to better serve our growing the small tier customer base.
We are seeking a Global Customer Success Manager (CSM) to join our newly formed small-focused team. This role is ideal for someone who thrives on data, process optimization, and scalable customer engagement strategies.
As a Global CSM for small accounts, you will play a critical role in delivering value at scale. You will manage a portfolio of small to mid-sized customers, leveraging automation, analytics, and digital touchpoints to drive product adoption, retention, and satisfaction. This is a high-impact, back-office role with global visibility and strategic importance.
Key Responsibilities
Own the end-to-end customer journey for small accounts globally, from onboarding to renewal.
Develop and execute data-driven engagement strategies to improve product adoption and customer health.
Monitor customer usage trends and proactively identify risks and opportunities.
Collaborate with Product, Marketing, and Support teams to deliver personalized yet scalable experiences.
Build and maintain automated success programs (e.g., email cadences, in-app messaging, webinars).
Analyze customer feedback and usage data to inform internal stakeholders and improve offerings.
Maintain accurate records in Salesforce and other CS tools to track engagement and outcomes.
Contribute to the continuous improvement of internal processes and playbooks for the small tier success.

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by our company and is looking for a Customer Success Manager to cover our team in EMEA and bolster our Customer Success team.
If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now!
our company Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
Serve as the primary liaison for ERM's clientele across IL and EMEA, ensuring optimal satisfaction and value realization.
Champion customers' interests within ERM, influencing product direction and enhancements.
Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
Spearhead internal process enhancements tailored to customer requirements
Gather and channel customer feedback, reinforcing their voice within ERM's framework.

As a Senior Publisher Success Manager, you will play a critical role in driving the growth and success of our key publishing partners. This role requires a strategic thinker with deep industry knowledge and strong relationship management skills to ensure publisher retention, revenue optimization, and long-term growth.

You will serve as the primary point of contact for top-tier publishers, leading efforts to execute strategic initiatives, maximize monetization performance, and collaborate cross-functionally to improve business outcomes. Additionally, you will help shape best practices, mentor junior team members, and contribute to the evolution of our publisher success strategies.

Key Responsibilities:
Strategic Publisher Management Build, nurture, and expand relationships with publishers, ensuring long-term engagement, high client satisfaction, and revenue growth.
Performance Optimization & Data-Driven Insights Proactively analyze performance metrics, identify revenue opportunities, and deliver strategic recommendations to optimize yield and maximize revenue.
Ownership of Key Accounts Act as the direct point of contact for major publishing partners, providing top-tier service and ensuring seamless communication and issue resolution.
Market & Industry Expertise Stay ahead of industry trends, emerging technologies, and competitive landscapes to proactively provide strategic guidance to publishers.
Process Optimization & Best Practices Development Drive efficiency by refining internal workflows, contributing to playbooks, and mentoring junior team members to enhance team capabilities.
Cross-Team Collaboration Act as a key liaison between publishers and internal teams (Product, Engineering, Business Development) to ensure seamless integrations, technical support, and continuous optimization.

We are looking for a Strategic customer success manager.
What will you do?
Own a portfolio of 2535 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position HiBob as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.

We are looking for a CS solution architect team manager.
Job Responsibilities:
Team Leadership and Development:
Lead, mentor, and empower the EMEA CS Solution Architect team, fostering collaboration and professional growth.
Create clear career development pathways for team members, focusing on skill-building and leadership readiness.
Strategic Customer Consultation:
Guide the team in delivering high-value, strategic consultations to the Professional Services and Customer Success teams.
Oversee the creation of scalable frameworks and best practices to ensure consistent delivery excellence.
Product Impact and Insights:
Partner with Product, CXE, and CS leadership to amplify the Voice of the Customer (VoC) in roadmap planning.
Facilitate the teams role as solution engineers, providing cross-module and cross-platform expertise.
Operational Excellence:
Collaborate to establish and optimize internal processes.
Monitor team KPIs and SLAs, ensuring timely and effective resolution of consultations and escalations
Cross-Functional Collaboration:
Collaborate with multiple stakeholders such as: Product Enablement, CS Operation and Product to drive data-driven decision-making,
Act as the EMEA CS Solution Architect representative in global discussions, ensuring regional needs and insights are addressed.