לוח משרות דרושים Customer Success Manager משרה מלאה

we are looking for a Customer Success Engineer.
What will you do?
Own the end-to-end technical customer experience - from installation to ongoing support - with a strong focus on on-site and remote service excellence.
Lead system installation, configuration, testing, and customer training at global customer sites.
Act as the technical focal point for both customers and internal teams, identifying technical issues, trends, and improvement opportunities.
Escalate and drive resolution of complex technical cases in collaboration with Engineering, Operations, and Product teams.
Ensure customer feedback and field insights are shared and reflected in product and service improvements.
Collaborate closely with global service teams, R&D, and Product to resolve challenges and ensure customer success.
Work cross-functionally with HQ departments (Operations, Supply Chain, R&D) to ensure alignment and smooth execution of service initiatives.
Contribute to the creation of service guides, technical documentation, and internal knowledge-sharing initiatives.
Travel globally up to 35% of the time for on-site installations, training, and technical support.

We are looking for a
Customer Success Business Operations
Analyst
to join Kornits global Customer Success organization.
In this hands-on role, you will monitor and analyze the performance of our service business, track costs and revenues, and support initiatives to improve profitability (GM) across regions. Youll collaborate with regional teams and finance partners to ensure continuous improvement of our service operations.כ
Key Responsibilities:
Service P&L
- Track and analyze service-related revenues, costs, and margins across regions. Identify opportunities to improve efficiency and increase profitability
Service Pricing
- Responsible for service products pricing and contract offerings models.
Regional Partnership:
Collaborate with regional teams to drive process alignment, cost control, and improved gross margin (GM) performance.
Insights & Reporting:
Develop dashboards and reports that provide timely, actionable insights for leadership and regional stakeholders.
Planning & Forecasting:
Support service revenue forecasting, validate key assumptions for the annual operating plan (AOP), and monitor actual results versus targets.

We are seeking an experienced Senior Client Manager to join our client leadership team. In this role, you will lead strategic client relationships, oversee day-to-day operations, and ensure measurable business impact. Acting as a key member within your squad, you will manage complex projects, collaborate with cross-functional teams, and mentor junior team members - all while identifying new opportunities for growth.
Responsibilities:

* Act as a leading figure within the Squad, managing client work plans: tasks, timelines, financial processes, and client meetings (agenda, presentations, recaps).
* Build a deep understanding of clients businesses and digital activities- products, services, competitors, KPIs, and marketing initiatives.
* Lead upsell and cross-sell initiatives together with the Squad Manager and Growth Leader.
* Collaborate with media, creative, SEO, and data teams, including prioritization of tasks, workload management, and scheduling.
* Develop, train, and mentor Junior Client Managers in line with the training program.
* Leverage AI tools for strategic thinking, knowledge management, market research, and identifying growth opportunities.

We are an Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes. We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts. This is a cross-functional role with real impact on how the company operates and grows over the coming years. Responsibilities:
* Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role.
* Analyze complex business needs and translate them into CRM and AI-based solutions.
* Define and design AI agents, automated processes, and advanced workflows.
* Lead and support solution implementation with customers, including hands-on involvement when needed.
* Work closely with development and implementation teams.
* Identify problems, propose solutions, and take full ownership from definition through execution.
* Continuously improve internal workflows and delivery processes using AI.

We are looking for a Technical Customer Success Manager (TCSM) to join our growing Customer Success Team who are a key in helping our valued customers achieve their strategic objectives and maximum value from their investment . This will include helping identify new use cases and growth opportunities by informing the customer of our latest innovations, and capabilities and matching these to the clients business goals, while also identifying revenue opportunities. The TCSM serves as the trusted advisor and the business liaison between the customer and all cross-functional teams , including our Executive team, Product Management, Engineering, Solution Architects, Training and Enablement, and others.

What you'll do:
Manage a portfolio of up to 30 accounts throughout their lifecycle with .
Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and account teams to define success plans and strategy to meet customers objectives.
Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
Reporting Risks and Wins internally to account team and externally to account sponsors and executives.
Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the product team.
Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization.
Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
Maintain current functional and technical knowledge of the platform and future products.
Drive up utilization of the platform and recommend additional features that can be leveraged to improve their security posture
Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
Serve as a customer advocate to guide other resources towards achieving customer goals
Validate customer deployment and configuration align with business use cases.
Validate that use cases are appropriately captured and delivered in a timely manner
Maintain knowledge of 3rd Party solutions and integrations/interoperability with the platform within the assigned customer environments
Providing technical subject matter expertise where applicable aligned to the expected proficiency
Collaborating with Engineering, Product, Support and Sales teams to drive account success

The Community Experience Manager is responsible for leading the sites community experience strategy, ensuring alignment with regional and global initiatives. This role leads the design and delivery of programs, events, and communications that foster a vibrant site and employee engagement. The Community Experience Manager builds and maintains relationships with leaders and cross-functional partners, manages the site budget, and ensures the effective execution of all office-related programs. The role requires strategic vision, project management, and the demonstrated experience to drive continuous improvement in an agile environment.
Community Experience Manager Responsibilities
Partner with Head of Office and other key leaders on site-specific strategy to engage their community and enhance connection to Metas work, mission, and employees. This should align with strategic global and regional initiatives to further People@ goals
Strategically lead the execution of novel programs that build community based on local need, whilst delivering regional programs and traditions, which could include, but not limited to: Local Office Welcome, All Hands, Recognition Programs, Series, Leadership Visits, Tech Portfolio Events, Community Week
Own the efficient spending and effective tracking of Local Community Experience budget. Upkeep fiscal hygiene by ensuring all relevant tracking documents are completed
Lead communications for site including general announcements, group moderation, acting as the site sponsor for company-wide Metamate Meetups (ie. holiday party, summer party, Global Metamate Meetups) and own the internal site brand
Support the Metamate Meetup event execution alongside Community Experience Partner, as needed
Ensure the collection of relevant data in line with the Community Experience teams objectives and effective use of event Customer Relationship Manager System. Provide local contextualisation and subsequent analysis in order to inform local/ regional/ global strategy
Build and maintain a Cross Functional Leadership Council to gain insights, share impact, and advance site goals. Own Cross Functional Partner Relationships with key teams that influence local site experience (Facilities, Audio Visual, Meta Resource Groups, Human Resources Business Partners, Policy)
Build & maintain escalation paths for office related issues, feedback, concerns, and suggestions, and triages accordingly. Proactively identify and address risks, issues & opportunities for the office and manage accordingly. Advocates for sites needs and requirements
Work with Community Experience Operations Specialists to process contracts, purchase orders, purchase requests, payment, reconciliation and relevant documentation, as required
Support our scaled delivery model by partnering with local Points of Contact in dispersed sites to deliver Community Experience programming and scale our teams impact
Participate on Site resiliency team.

seeking a hands-on, highly structured Head of Operations to build and own our operational foundation from the ground up. This is a key leadership role for someone who thrives on turning chaos into clarity - designing, implementing, and enforcing the systems that keep a fast-scaling fintech company running efficiently and predictably.

You will report directly to the CEO and work closely with the CFO and leadership team. Your mission is to establish the processes, tools, and governance that bring stability, control, and operational excellence across the entire organization.



Key Responsibilities

Build, document, and implement company-wide operational processes (Sales → Billing, Client Onboarding → Go-Live, Employee Lifecycle, IT, and Vendor Management).
Establish ownership, accountability, and KPIs for every recurring process.
Lead vendor and IT operations: manage external providers, contracts, and service quality.
Oversee internal operations: office logistics, HR operations, onboarding/offboarding procedures, and internal compliance.
Create and maintain the companys Operational Governance Framework - procedures, SLAs, and process documentation.
Coordinate execution across departments to ensure smooth collaboration and timely delivery.
Build a culture of ownership, documentation, and continuous improvement.
Manage and mentor the Office Manager and future operations staff.

We are looking for a highly skilled Technical Customer Success Manager (CSM) with a strong background in AI-driven security solutions to join our rapidly growing team. In this role, you will work directly with enterprise customers to ensure successful deployment, adoption, and ongoing value realization of our AI Security offerings. You will serve as a trusted advisor, combining deep technical expertise with a customer-first mindset to drive success in dynamic and complex environments.

Key Responsibilities
Customer Onboarding & Adoption
Lead technical onboarding, integration, and enablement of AI Security products within customer environments.
Collaborate with Sales Engineers, Product, and R&D to ensure smooth deployments and early customer value.
Technical Advisory & Support
Act as the primary technical contact post-sale, guiding customers on best practices for securing AI pipelines, models, and data.
Help customers optimize their protection and mitigate AI-related risks.
Customer Advocacy
Gather feedback from customers to inform product roadmap and influence future AI Security capabilities.
Serve as the customers advocate internally to ensure their voice drives continuous improvement.
Success Planning & Outcomes
Develop success plans for key accounts, defining clear business objectives and measurable outcomes.
Monitor usage, performance, and security posture of deployed AI systems; proactively identify risks or optimization opportunities.
Collaboration
Partner with Customer Support, Product Management, and R&D teams to deliver exceptional customer experiences.
Create and share technical documentation, playbooks, and knowledge articles related to AI Security adoption.

We are looking for an Enterprise Customer Success Manager for our Enterprise business. The CSM will join and lead our CSM team and will empowering customers teams to fulfill their goals. By being experts of the monday.com platform, we can provide a unique level of consultation and inspiration to our customers.
About The Role
Build strong relationships with our clients to understand their needs and ensure their success with our company & monday.com
Serve as the main point of contact and liaison between our clients and the rest of the company team
Empower customers to connect their goals and challenges with the solution in monday.com
Take ownership of new accounts and manage their onboarding
Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Stay in touch with clients to ensure that they're realizing the full potential of monday.com and our company capabilities
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence monday.com or our company product development roadmaps.

Were excited to announce the search for a Renewal Sales Account Manager for the Italian market!

Embark on a rewarding journey as a Renewals Account Manager with Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.

If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, the ideal place for you.

Let's work together to shape the future of cybersecurity.



This is a Monday to Friday Role

Key Responsibilities
Conduct thorough Account Reviews with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of solutions and their competitive positioning.