לוח משרות דרושים Customer Success Manager משרה מלאה, לחיפוש זה נמצאו 102 משרות

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.



Key Responsibilities:

Leadership & Team Development:

Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:

Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of into customer infrastructures.
Customer Relationship Management:

Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with platform.
Engage with stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:

Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

we're looking for Technical Account Managers to play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed.

The mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption.

We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customers real-world goals.

Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value-all while engaging with stakeholders across levels, from hands-on engineers to senior executives.





Responsibilities:

Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
Solve customers technical problems by adopting the platform, integrating new data and existing integrations
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
Build a successful and ongoing game plan for each customer based on a specific data analysis and customers needs
Establishing relationships and engaging with technical counterparts to drive product adoption
Advocate internally for customer needs and influence a product development roadmap

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the platform.
Responsibilities:
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

We are looking for a Customer Delivery Manager (CDM) to lead the onboarding and activation of merchants This role is critical in ensuring that merchants with sophisticated operational, regulatory, and technical requirements are successfully integrated, activated, and ramped to revenue quickly and efficiently.

You will act as the commercial and operational owner of the activation phase, working closely with internal teams and external partners to deliver a seamless and structured onboarding experience.



What Youll Do

Own High-Stakes Merchant Activation

Take full ownership of merchants from post-signature through go-live and early revenue ramp-up
Manage onboarding (Post KYB) for high-risk merchants with demanding compliance, risk, and operational requirements
Serve as the primary point of contact and ultimate accountable party throughout the entire activation lifecycle
Drive Time-to-Revenue

Ensure fast and efficient go-live across technically and regulatory demanding merchant environments
Monitor early transaction activity and proactively drive revenue ramp-up
Identify and resolve blockers, whether they're rooted in risk, compliance, or integration challenges, before they slow momentum
Navigate Payments Complexity

Guide merchants through payment flows, decline management, and approval rate optimization
Bring structure and clarity to environments where moving parts are many and the margin for error is low
Lead Cross-Functional Execution

Act as the connective tissue between Sales, Sales Engineers, Account Management, Risk, Compliance, and Operations
Rally multiple internal and external stakeholders across regions, partners, and business units behind a shared activation plan
Drive alignment, remove ambiguity, and keep every workstream accountable. You make things move.
Deliver Performance & Optimization Insights

Track and own key performance metrics including GR, transaction volume, and authorization rates
Surface actionable recommendations that improve merchant performance and unlock scale
Identify early risks and growth opportunities before they become issues or missed revenue
Leverage AI Tools & Work Smarter

Use AI-powered tools to streamline onboarding workflows, surface insights, and accelerate time-to-revenue
Apply AI frameworks to automate repetitive tasks, improve documentation quality, and enhance merchant communication
Stay current with emerging AI tools relevant to customer success, operations, and payments, and actively bring best practices into your day-to-day work

at the company, were reinventing devsecops to help the worlds greatest companies innovate. our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. we are a special place with a unique combination of brilliance, spirit, and just all-around great people. thousands of customers, including the majority of the fortune 100, trust the company to manage, accelerate, and secure their software delivery from code to production - a concept we call liquid software. wouldn't it be amazing if you could join us on our journey?
were looking for a talented and experienced technical success manager to enable outcome-focused engagements with the company customers, focusing on three aspects:
accelerate adoption of the company products and value realization.
explore new opportunities for expansion by understanding the scope of customer use cases.
enhance customer loyalty.
as a technical success manager at the company you will
be the customers trusted advisor
focus on the customers continuous interactions with the company, the customers lifetime value, and the associated nps/csat scores
assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the company platform
provide service to the company sales team by focusing on customers strategy, and make sure the company platform helps customers achieve their goals, enabling the company sales account manager to be there when customers need them and to get renewals and upsells done on time
formulate and deliver projects by collaborating with the company customers based on agreed-upon timelines
work with the solution engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
monitor the customer's health and their perception of the company brand by becoming a platform health expert
by effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
be the first point of escalation
develop a full understanding of the company platform, including:
the value proposition and sales messaging
out-of-the-box reporting where needed
success journey planning and execution
continuous communication and working relationship.

we are looking for a Onboarding Manager- Mid Market & Enterprise team.
As Mid-Market Onboarding Manager, you will own the onboarding journey for our mid-market customers, ensuring they successfully implement , adopt the platform, and achieve meaningful business outcomes.
You will serve as the main point of contact throughout the customer onboarding lifecycle, managing complex implementations, driving project timelines, aligning stakeholders, and guiding customers through change.
This role goes beyond product training. You will act as a trusted advisor to customers, helping organizations improve the way they operate through successful adoption .
You will work with a diverse range of stakeholders, from operations managers and HR leaders to business owners and executives. Success in this role requires strong project management skills, customer empathy, ownership, and the ability to adapt your communication style to different customer personas and cultures.
Key Responsibilities:
Own end-to-end onboarding projects for mid-market customers, ensuring successful implementation and time-to-value
Lead discovery and system characterization sessions to understand customer workflows, business goals, and requirements
Manage project timelines, milestones, dependencies, risks, and customer commitments
Deliver tailored training and enablement sessions for admins, managers, and frontline employees
Support technical setup, integrations, and configuration needs in partnership with internal teams
Build strong relationships with customer stakeholders across different levels of the organization
Drive customer adoption by helping teams successfully implement new processes and workflows
Identify risks early, remove blockers, and proactively drive solutions to keep customers moving forward
Act as the customer advocate within , collaborating cross-functionally to improve the customer experience
Continuously improve onboarding processes to increase scalability, efficiency, and customer success

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

What will you do?
Own a portfolio of 25-35 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position our company as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term.

As an Account Manager on the Enterprise team, you will manage a portfolio of strategic enterprise customers and help them maximise the value they get from Airwallex. Youll take a consultative approach, building trusted relationships across commercial, finance, operations, product and technology stakeholders, while identifying opportunities to increase adoption, retain customers and expand their use of products and markets. You will combine strategic account planning with hands-on ownership of upsells, escalations, onboarding and complex customer initiatives across the implementation, API activation and growth phases. This is a quota-carrying commercial role based in Tel Aviv.

Responsibilities

Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across product suite

Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities

Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention

Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities

Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success

Be proactive in identifying and solving client challenges before they become risks

Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets

Ensure the best possible customer experience throughout onboarding and beyond

As an SME Account Manager, you will build relationships with our existing customers to ensure they get the tools and support they need to achieve their goals. Youll act as the bridge between the customer and the wider team, bringing an in-depth understanding of each customers needs and how can support them. Youll operate in a fast-paced, scaling environment, providing senior-level support across the Israel and EMEA business and helping to evaluate and scale our Account Management strategy.

Responsibilities

Own and grow a portfolio of strategic accounts, developing account plans, increasing product adoption, deepening relationships and driving expansion through regular strategic customer engagements

Identify, develop and close upsell and expansion opportunities, proactively managing them through the sales cycle from identification to close and revenue realisation

Act as a trusted advisor to customers, understanding their business, industry and goals to help them maximise the value and identify opportunities to support their growth

Lead complex commercial negotiations, including bespoke commercial agreements, multi-product solutions and high-value expansion opportunities

Translate customer needs into solutions, understanding technical requirements and working across multiple products to develop compelling, commercially viable solutions

Operate with ownership and agility, working independently, navigating ambiguity and adapting quickly in a fast-paced, changing environment

Consistently achieve or exceed KPIs and revenue targets, staying curious about an evolving technology landscape and able to articulate its value to customers

We're looking for an Enterprise Customer Success Manager to join our team in Tel Aviv. This is a revenue-driving role with a project management core: you'll own retention, upsell, and cross-sell targets for a portfolio of top-tier EMEA accounts, and you'll hit them by running tight, structured execution across every function that touches the account. You'll represent both the voice of Justt and the voice of the customer - partnering with diverse payment stakeholders externally and orchestrating multiple internal teams to deliver measurable revenue growth.
What you'll do
* Identify and execute upsell and cross-sell opportunities end-to-end, from opportunity to signed revenue
* Build and run structured account plans that protect and grow revenue against clear retention goals
* Analyze portfolio performance, combining data and customer feedback to build the commercial case for growth
* Lead business review meetings and manage senior stakeholders to strengthen multi-level relationships and open new revenue conversations
* Project-manage account issues end-to-end - coordinating Solutions Engineering, Product, data, Legal, and Support to close gaps fast and keep deals and renewals on track
* Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities

Required Junior Customer Success
The Big Picture:
Mental health is the defining health challenge of our time. Millions of people are living with stress, loneliness, and emotional struggles, yet most never get the support they need. Traditional therapy doesn't scale. AI-only tools lack the human warmth that real growth requires.
We are changing that. We've built a new model of care - one grounded in real human connection, guided by an AI-powered engine, and proven to deliver outstanding outcomes. We're live, growing, and looking for the people who will help us scale.
The Role:
As our Customer Success hire, you'll be the primary human touchpoint for our participants. You'll support people on their emotional journeys, ensure they get real value from the platform, and surface their experiences and needs back to the product and clinical teams.
This is not a ticket-queue role. It's a people's role. You'll be in daily dialogue with users, building trust, gathering signals, and helping shape the product's next chapter.
What You'll Do:
Manage ongoing, day-to-day communication with participants - answering questions, solving friction, and keeping them engaged.
Listen carefully to user feedback and translate it into clear, actionable product insights.
Plan, prioritize, and juggle a wide variety of tasks and user-facing workflows simultaneously.
Work closely with the product team to close the loop between user experience and product decisions.
Contribute to operational processes as the company scales.
Actively contribute to user acquisition by establishing early relationships with prospective users and guiding them through the conversion funnel.
Identify drop-off points and take action to keep users engaged and progressing.

We're looking for a Customer Success Lead to own the post-sale relationship with our enterprise clients and make sure they get real, measurable value from us. You'll be the trusted advisor our customers rely on - guiding onboarding, driving adoption, shaping their compliance and QA programs, and turning insights into outcomes. This isn't a traditional CS role: you'll also build the AI workflows, agents, and automations that scale your impact across dozens of customers at once.
What You'll Do:
Own the full post-sale lifecycle for enterprise clients - onboarding, adoption, expansion, and renewal
Build deep relationships with stakeholders from ops managers up to C-level, especially in contact center and compliance functions
Translate customer goals into measurable success plans, and track KPIs tied to ROI, compliance coverage, and agent performance
Lead QBRs and executive reviews with data-driven narratives (presenting to VPs and CEOs)
Partner closely with Product and R&D to feed customer signals back into the roadmap
Build and own our AI-powered CS stack - design agents and workflows that automate health monitoring, meeting prep, account summaries, usage analysis, churn signals, and customer communications
Develop internal tooling using Claude, Cowork, and our own platform to make the CS function scale 10x without 10x headcount
Identify expansion opportunities and drive upsell/cross-sell in partnership with Sales
Manage escalations calmly and act as the customer's voice internally.