דרושים » שירות לקוחות » Director of Customer Success Operations

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. As our Director of Customer Success Operations , you will be the architect of our post-sales engine. Your mission is to build the infrastructure, processes, and data-driven insights that allow our Customer Success and Support teams to scale efficiently. We are looking for a strategic leader who can move seamlessly between high-level strategy—such as designing the customer journey—and hands-on execution, including optimizing our tech stack and CRM.
Key Responsibilities
* Implement AI-driven strategy and automation across onboarding, support, workflows, and reporting to increase speed, accuracy, and operational capacity.
* Build, improve and ensure compliance with standardized "Playbooks" to guarantee a consistent, world-class experience.
* Track key performance indicators and build dashboards that provide real-time visibility into team performance and customer health.
* Partner with Finance and CS leadership to forecast renewals and identify churn risks proactively.
* Verify compliance on all CS processes and methodology.
* Drive initiatives to improve customer satisfaction and operational KPIs..
* Hands on ownership of systems, tools and processes.

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
?What you’ll do

* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion
* Lead and execute customer implementations
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them

DealHub is the leading Revenue Platform helping fast-growing SaaS companies streamline and connect their quote-to-revenue processes. With top-tier enterprise customers and a mission-critical solution, we’re continuing to scale globally and are now looking for an experienced Account Manager to manage and grow strategic customer relationships. In this role, you’ll be responsible for owning the day-to-day relationship with a portfolio of customers, driving retention and expansion, and ensuring our customers realize ongoing value from DealHub’s platform. This is a hands-on role with high impact and strong cross-functional collaboration. What You’ll Do: Manage and Grow Customer Relationships
* Own a portfolio of mid-market and enterprise SaaS customers.
* Build strong, trusted relationships with key stakeholders across RevOps, Finance, Sales, and Operations.
* Act as the main point of contact for commercial and relationship-related topics. Drive Retention & Expansion
* Identify upsell and cross-sell opportunities aligned with customer goals and business needs.
* Ensuring high retention and predictable outcomes.
* Proactively manage account health and address risks before they escalate. Deliver Ongoing Customer Value
* Partner with Customer Success to ensure customers are successfully adopting and expanding their use of DealHub.
* Lead regular business reviews, aligning DealHub’s value with customer objectives and KPIs.
* Position DealHub as a long-term strategic partner, not just a vendor. Collaborate Cross-Functionally
* Work closely with Sales, Customer Success, Product, and Support to deliver a seamless customer experience.
* Share customer feedback and insights to help influence product improvements and go-to-market initiatives.

We are leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. Were looking for a highly hands-on PMO to work directly with our CCO and drive cross-functional customer initiatives in a fast-growing SaaS company. This role sits at the center of Customer Success, Product, and Product-ensuring execution, visibility, and accountability.
Key Responsibilities
* Centralize and closely monitor customer risk, escalations, and delivery execution.
* Build and maintain project plans, dashboards, and executive reporting.
* Partner closely with Product to align customer priorities and feedback with roadmap execution.
* Proactively identify gaps, dependencies, and blockers-and drive resolution.
* Lead and drive cross-functional customer initiatives end to end.
* Work with project management tools (such Monday) to maintain an up-to-date view of Gantt charts and action items.
* Roll up your sleeves and execute when needed (this is a hands-on role).

Were looking for a highly hands-on PMO to work directly with our CCO and drive cross-functional customer initiatives in a fast-growing SaaS company. This role sits at the center of Customer Success, Product, and Product-ensuring execution, visibility, and accountability.



Key Responsibilities

Centralize and closely monitor customer risk, escalations, and delivery execution.
Build and maintain project plans, dashboards, and executive reporting.
Partner closely with Product to align customer priorities and feedback with roadmap execution.
Proactively identify gaps, dependencies, and blockers-and drive resolution.
Lead and drive cross-functional customer initiatives end to end.
Work with project management tools (such Monday) to maintain an up-to-date view of Gantt charts and action items.
Roll up your sleeves and execute when needed (this is a hands-on role).