We are Hiring - Back-Office, Service & Support Agent.
We are a dynamic and well established global company dealing with immigration services to Canada for clients around the world.
We are located in Ramat Gan, close to the train.
The Legal Support Agent will be responsible for managing direct contact with clients in the company, Identifying and assessing customers needs to achieve client satisfaction, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution - Take the extra mile to engage customers, keep records of customer interactions, process documents and follow communication procedures, review and proofread documents and correspondence to ensure compliance with legal procedures and grammatical usage.
Our main target is to build sustainable relationships and trust with customer accounts through open and interactive communication and always provide accurate, valid and complete information.
The work is in comfortable and flexible shifts Mon-Fri.
Requirements:
The ideal worker is a customer oriented person, need to have the ability to work in a fast-paced environment under tight deadlines, 100% English proficiency, excellent organizational skills and attention to detail, strong technical skills.
An advantage:
Familiarity with CRM systems and practices.