דרושים » שירות לקוחות » Technical Customer Success Manager 24501

We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers. This role blends technical expertise, project management, and relationship management to drive successful deployments, accelerate time-to-value, and support ongoing adoption and growth.

What will you do?

As a TSM, you will act as both a technical advisor and deployment facilitator, ensuring our customers achieve success throughout onboarding, deployment, and beyond.

You will:

Lead customers through deployment journeys with structured project management and technical oversight.

Partner with Account Executives, Sales Engineering, and Support to deliver a seamless customer experience.

Act as a trusted advisor who balances technical guidance with strong stakeholder and relationship management.

Provide proactive technical resources and digital enablement to drive adoption, feature utilization, and long-term customer health.

Be the voice of the customer internally, ensuring needs and challenges are addressed with urgency and care.
This role requires an individual who is highly technical, customer-focused, and organized-capable of balancing detailed deployment oversight with high-level strategic engagement.
Responsibilities:

Deployment Leadership: Onboard and guide customers through full deployment cycles, ensuring milestones, timelines, and deliverables are met.
Technical Advisory: Act as a subject matter expert during deployments, incidents, and ongoing usage; provide technical guidance on security architecture, integration, and best practices.
Stakeholder & Relationship Management: Build strong relationships with customer stakeholders; manage expectations, communicate risks, and serve as the trusted technical point of contact.
Cross-Functional Collaboration: Work with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution.
Incident Management: Serve as the customers advocate during incidents and outages, coordinating internal response and communication.
Enablement & Content Creation: Develop technical content, learning sessions, and webinars to improve customer adoption and experience.
Reporting & Metrics: Provide regular cadence reporting on key success indicators (e.g., feature adoption, deployment progress, customer maturity).
Pre-Sales Services Support: Collaborate with Sales and Solutions Engineering to position post-sales service offerings when relevant, ensuring alignment and fit.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team.
In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and capabilities.
To be successful in this role, you must have experience in software development and/or application security. You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.
Key Responsibilities:
Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
Ensure clients are trained on the Cycode platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the Cycode platform
Capture and document the specific use cases, configurations, and other factors related to the customers instance of Cycode throughout the customer lifecycle
Create advocacy and evangelism opportunities for customers

We are actively seeking a Technical Customer Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their business objectives. This position demands a blend of technical expertise and customer-facing skills to guide customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for expansion.
Responsibilities:
Act as the primary point of contact for customers, deeply understanding their technical needs, challenges, and business objectives to develop bespoke success strategies.
Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success.
Forge and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to us.
Lead strategic initiatives, including tailored onboarding programs and adoption strategies, to align with customer goals.
Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.
Join Us:
You'll play a crucial role in our customers' success, contributing to a team that's passionate about technology, growth, and delivering value. If you're excited about combining technical depth with strategic account management to drive customer success, we'd love to have you on board.

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the company platform.
Responsibilities
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant company capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing our company within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

As Director of Customer Success, you will lead a global team of Customer Success Managers (CSMs) and oversee the full post-sale customer lifecycle. This role is responsible for ensuring that our customers realize measurable value from the platform, achieve strong adoption maturity, and receive an exceptional customer experience. You will manage and develop a high-performing team that drives customer outcomes, retention, and expansion, while also owning initiatives that promote operational excellence across the Customer Success organization. This position reports to the VP of Global Customer Success.

Leadership & Team Management:
Lead, mentor, and develop a global team of up to 10 Customer Success Managers.
Establish clear performance goals, KPIs, and career paths for the team.
Drive a culture of accountability, collaboration, and continuous improvement.
Recruit, onboard, and develop top-tier CS talent as the team scales.

Customer Value & Success Outcomes:
Own customer value realization strategy, ensuring customers understand, measure, and achieve expected business outcomes.
Develop frameworks and playbooks to mature platform adoption across the lifecycle.
Guide customers through best practices in TPRM program operations and automation.
Partner with customers at the executive and operational levels to ensure strong alignment.

Customer Health, Retention & Growth:
Drive retention, renewal, and NRR by addressing risk and identifying expansion opportunities.
Oversee customer health scoring, QBRs, and success plans.
Collaborate with Sales on upsell and cross-sell strategies.
Ensure consistent delivery of world-class customer experience.

Operational Excellence & Cross-Functional Collaboration:
Partner with Product, Engineering, and Support to deliver customer feedback and influence roadmap priorities.
Standardize CS processes and implement scalable systems and automations.
Monitor and report on key CS metrics and performance.
Work with Marketing and Enablement on advocacy and education programs.

We are looking for a highly experienced and self-driven Technical Account Manager to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management skills.

Youll serve as a trusted technical advisor, helping customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback. Youll be joining a global team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Working days are Monday through Friday

Your Impact:

Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Collaborate with Sales, Product, and Engineering to influence roadmap priorities based on customer needs, use cases, and implementation patterns.
Troubleshoot complex customer issues across a broad tech stack, offering practical solutions and long-term improvements.
Develop custom code samples, technical documentation, and solution briefs tailored to customer workflows and integrations.
Create scalable processes and playbooks that improve customer onboarding, success, and retention outcomes.
Lead technical business reviews and strategic check-ins, communicating ROI, technical blockers, and success plans clearly and credibly.

Were looking for an experienced and passionate Customer Success Manager to ensure Veritis customers achieve maximum value from our solution. You will play a vital role in Onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within Veriti and a strategic partner they trust.
Key Responsibilities
Lead smooth customer onboarding and ongoing relationship management.
Act as the primary customer point of contact, ensuring satisfaction and retention.
Proactively guide customers to realize the full value of Veritis platform.
Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
Translate customer needs into product insights for R&D and Product teams.
Develop customer success assets - playbooks, FAQs, and troubleshooting guides.
Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
Contribute to the support playbook, SLAs, and proactive service improvements.

Required Enterprise Customer Success Manager
About Us
We help modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, weve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Fiverr, Go Cardless and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
What will you do?
Own a portfolio of 25-35 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position us as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.

Were hiring a TAM Team Leader to lead and mentor our global TAM team of customer ambassadors within BioCatchs technical groups-anchoring the teams authority, sharpening customer‑advocacy standards, and ensuring clear, measurable technical outcomes for strategic accounts.
This role blends people leadership with hands-on technical expertise.
Key Responsibilities:
Leadership & People Management:
Lead, mentor, and develop a team of Technical Account Managers, fostering a proactive, ownership, and customer advocacy culture.
Define and track team KPIs, ensuring consistent value and operational excellence delivery.
Drive team enablement, training, and career growth, while promoting knowledge sharing and best practices.
Proactive Service Oversight:
Provide high‑touch support services and ensure best‑practice support standards.
Review overall customer operational health, guiding TAMs on risk mitigation and optimization.
Upgrade & Release Management:
Oversee coordination of updates and enhancements across the TAM team.
Enable TAMs to support their customers during their own release cycles.
Create and manage a framework for the team to own and manage implementation, update, and maintenance projects for their customers.
Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments.
Escalation & Incident Management:
Supervise escalations (incidents and Top Customer Issues), ensuring appropriate engagement of Engineering, Solutions, Operations, and Product teams.
Lead complex postmortems with TAMs, deliver root-cause analyses, and ensure continuous improvement in escalation handling.
Strategic Technical Success:
Partner with senior customers in periodic executive technical reviews (monthly/quarterly).
Collaborate with Product Management to align customer needs with roadmap presentations and early product release rollouts.
Represent the Voice of the Customer in leadership forums, influencing service strategy and product direction.

we are looking for a Customer Success Manager.
As a Customer Success Manager (CSM) , you will be the strategic partner and primary point of contact for our enterprise customers. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the platform.
This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 20% of your time will involve support management, including handling customer tickets and inquiries.
Key Responsibilities:
Minimum 3 years of experience in Customer Success roles at SaaS companies, preferably startups.
Experience managing global enterprise accounts
Native-level English fluency and deep familiarity with US business culture, communication styles, and customer expectations
Willingness to travel to the US and EMEA, with an expected frequency of one trip to each region per quarter.
Flexibility to occasionally align with US time zones (EST/PST) for customer meetings and team collaboration, while primarily working local hours.
Strong technical acumen and ability to translate complex concepts for varied audiences.
Self-starter with high initiative and a passion for continuous learning.
Excellent decision-making and analytical problem-solving abilities.
Proven track record of managing strategic accounts, driving customer outcomes, and exceeding performance targets.
Exceptional communication and interpersonal skills; comfortable engaging with stakeholders at all levels.
Commercial mindset with the ability to thrive in a dynamic, fast-paced environment.