Required Customer Service Representative (CSR) Student position.
What you'll do:
As a Customer Service Representative (CSR), you will provide immediate response and customer relations services to Enterprise customers, Cloud Service Providers and business partners that are leveraging our company in order to protect their application or offer Disaster-Recovery-as-a-Service (DRaaS).
Why is this position great?
Flexible shifts, suitable for students.
Excellent employment terms compared to industry standards.
Be part of a fast growing and exciting start-up.
Be a part of a young, dynamic, knowledgeable and professional support team.
Responsibilities:
Provide immediate response to customers (by mail, phone and chat) regarding real time issues and service requests.
Management of customer interaction with utmost professionalism.
Manage and track customers issues and requests.
Manage user access to our resources.
Troubleshoot access issues are required.
Work directly with the Technical Support Level 1 team and various sales teams.
Requirements:
Mandatory:
Excellent interpersonal soft skills.
Excellent team work ability.
Able to handle stressful situations with a level headed approach.
Native level spoken and written English - Must be Service oriented.
Good self-learning skills.
Well organized and methodical.
Ability and willingness to work rotating shifts to cover 24x7x365 global time zones.
Preference of 4 shifts per week.
Students must have at least 1 year left to graduation.
Advantages
Experience in customer service via email or telephone - strong advantage.
Previous experience in Monitoring/NOC roles - strong advantage.
Experience with CRM systems (Salesforce).
Immediate availability.