The company, a Tel Aviv based rapidly growing mobile games start-up with millions of players worldwide is looking for a talented and self-motivated team leader to manage our VIP account managers.
You will be responsible for building and maintaining relationships with high value VIP players.
Using proactive outbound communications, all to ensure a personal, engaging, and rewarding experience for our VIP players.
* Creating our VIP player management strategy.
* Monitoring account managers daily activities.
* Set up compensations and bonuses for VIP players according to the guidelines.
* Effective handling of complex cases and manage VIP relations on a daily basis.
* Track and report on the performance of VIP players.
* Mentoring and training the team on customer relations techniques.
* Deal with queries and requests from the VIP players in a timeouts manner, including out of office hours when necessary.
Requirements:
* Fluent English speaker with high written/verbal communication skills A must .
* Managerial experience- 2 + years as team leader/group manager A must.
* Previous experience within account management roles or similar A must.
* VIP management experience - Advantage.
* Gaming background - Advantage.
* Strong analytical skills.
* Experienced in using Excel.
* An understanding of Social Media and outreach tactics.
* Must be a "people person" and able to resolve conflicts.
* Ability to lead and inspire your team.
* Data-driven thinker.
* Ability to meet and exceed KPIs.