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We are seeking an experienced and strategic Relationship Director to lead key client partnerships and oversee a growing team of Relationship Managers responsible for enterprise clients across a variety of verticals.
In this high-impact role, you will take direct ownership of some of our largest and most strategic customers, while also coaching and developing your team to deliver exceptional results. Youll act as a trusted advisor to C-level stakeholders, deeply understand each clients unique business needs, and proactively guide them in leveraging our modular and scalable fintech platform.
Your leadership, industry insight, and commercial drive will be instrumental in shaping the long-term success of your clients and the continued growth of key verticals within our portfolio.
Responsibilities:
Be an expert in e-commerce and payments with direct, relevant experience ideally in card acquiring, APMs, gateway and treasury-related services.
A proven ability to lead and coach a commercial team.
Motivated to build and develop a small team.
Have responsibility for continually raising the standard of the Relationship Managers to become both commercial and payment experts.
Commercially orientated; adept at selling complex, technology-based solutions
Able to quickly form new and meaningful relationships externally and internally.
Highly numeric with an ability to review transaction and commercial data to understand trends and generate business insights and meaningful recommendations.
Comfortable operating in a fast-paced and demanding environment where solutions are not always immediately obvious.
Adept at engaging with and presenting to C-level stakeholders.
Be able to travel with some regularity for customer meetings and industry events.

We are looking for a Relationship Manager to create long-term, trusting relationships with our customers. The Relationship Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. The goal is to contribute to sustaining and growing our business to achieve long-term success.
Responsibilities:
Be the main point of contact for the businesses you manage and build strong, long-lasting customer relationships.
Develop a deep understanding of clients needs and proactively create tailored plans and recommendations, leveraging your knowledge of our products and industry insights to support their growth.
Identify key staff in client companies to cultivate profitable relationships.
Resolve clients issues quickly and effectively.
Drive upselling and cross-selling initiatives while ensuring high standards in sales, supply, and customer service processes.
Aim to preserve and develop an assigned portfolio of clients.
Gain solid knowledge of competitors.
Leverage transactional data to deliver insights and guidance that help customers enhance performance across all areas of their business.
Work closely with our Product teams to help influence our new product developments based on customer needs.
Identify and close new opportunities to grow business within your portfolio of customers.
Act as a central point of contact to a wide range of internal functions.
Face-to-face meetings with customers on a quarterly basis
Take part in events related to fintech, payments, and main industries related to your portfolio.

Our company is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
Were looking for an Account Manager who will manage a portfolio of our strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customers AWS environment.
Work location - hybrid from Tel Aviv
Responsibilities
Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals
Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals
Maintain and develop strategic vendor relations with AWS
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of our company

We are seeking an experienced and dynamic Head of Customer Support to join us!

In this role, you will be responsible for managing team leaders and overseeing various operational aspects of our customer service department including working with outsource

You will:
-Lead, mentor, and develop a department of 2 team leads, experts and about 30 Customer Support Specialists to excellent performance

-Define, monitor, and act on key support metrics to drive continuous improvement and ensure our -support team remains one of our most cherished brand assets.

-Deeply understand customer needs and advocate for them, identifying opportunities to enhance satisfaction, retention, and growth.

-Be a hands-on leader, guiding the team through complex customer scenarios and fostering a solutions-oriented culture.

an insurance technology company solving the toughest challenges faced by insurance brokers, agencies, MGAs and coverholders. Our innovative, data-driven insurance software platform allows users to manage the entire policy lifecycle across all lines of business, using data to inform every business decision, cross-sell and up-sell.

Whats the Job?
As a Customer Success Manager in youll ensure that our customers achieve their desired outcomes with the product by providing onboarding, support, and ongoing guidance, while fostering strong relationships to drive retention, expansion, and satisfaction.

What Youll Do
Customer Relationship Management: Building and maintaining strong, positive relationships with customers to ensure they are satisfied and engaged with the product.
Education and Enablement: Providing training, resources, and guidance to help customers fully utilize the product.
Providing solutions of the product designing and implementing enhancements based on the platform
Working closely with the product team providing the voice of the customer and communicating to clients product updates and features
Working with the delivery teams designing needs and deliverables, based on requests for changes of clients
Proactive Engagement: Regularly checking in with customers to address any issues, gather feedback, and ensure they are getting the most out of the product.
Monitoring Customer Health: Using tools and metrics to monitor customer usage and satisfaction levels
Renewal processes: involvement in annual renewals, especially if the customer is considering expanding, downgrading, or leaving the solution.