לוח משרות דרושים Customer Success Manager משרה מלאה

The Customer Success & Engagement team sits within Customer Growth and is responsible for driving expansion, retention, and long-term value across our companys top customers.
We are looking for an Operations & Enablement Manager to operationalize and embed our growth and engagement motions across our GTM teams, including X-sell and upsell, pricing, and contracting initiatives.
This role is highly hands-on and execution-oriented: building playbooks, defining processes, supporting tool implementation, and working closely with CSMs and Team Leads to turn strategy into day-to-day practices.
This is an ideal role for someone who thrives at the intersection of process, enablement, systems, and people, and enjoys making complex motions simple, scalable, and actionable.
What youll do
Design clear and actionable operational playbooks that support customer growth motions across the full customer lifecycle (e.g., X-sell, customer handovers, contracts, and pricing packages), covering pre-engagement, execution, and post-engagement follow-up.
Define and operationalize funnel tracking within Salesforce and other systems, including clear rules for opportunity creation and updates, stage progression, required documentation, and handoffs.
Help translate the customer growth strategy into concrete workflows and best practices that can be easily adopted by CSMs in their day-to-day work.
Support the design and rollout of new best-in-industry growth motions (e.g., CTAs, persona-based workflows).
Support the CS teams shift to a more commercial-focused operating model, ensuring CSMs have the tools, playbooks, data, and other support needed to adopt new ways of working.
Partner with CSMs and Team Leads to embed operational playbooks into existing CS routines through hands-on collaboration, feedback loops, and iteration.
Identify execution gaps and continuously optimize processes to improve effectiveness.
Define and maintain high standards of data quality across CS processes, monitor data health, identify gaps, and partner with relevant teams to improve documentation and reporting.

At our company, customers who choose our Signature Success Plan unlock our most elite level of partnership - expert guidance, deep product knowledge, and proactive support to stay agile and maximize value. As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.

Role Description
You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience. As a Customer Success Manager, you will be a named advisor to a portfolio of Signature Success customers in Nordics. You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks.

You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic and solution recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also support communication during major incidents, providing timely updates and managing customer expectations.

Your Impact

Strategic Partnership

Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforces capabilities.

Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.

Customer Enablement

Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue.

Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.

Incident Management

Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.

Renewal & Growth

Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion.

description
we are a global leader in quantum computing control systems. through our pioneering hardware and software solutions with instruction-based quantum control, we're revolutionizing how quantum computers are built and controlled. as we stand at the forefront of exponential growth in quantum computing, we're assembling an elite team that actively shapes the evolution of quantum technology.
we're seeking an exceptional experimental physicist who combines deep quantum physics expertise with strong software engineering capabilities and interpersonal skills. in this role, you'll focus on developing and implementing automated calibration solutions for several quantum computing partners while also serving as a quantum solutions expert for our european customer base. you'll work at the intersection of quantum physics and software engineering, translating complex calibration requirements into robust automation frameworks. this position offers unprecedented exposure to diverse qubit types and quantum architectures, enabling you to create groundbreaking calibration solutions while helping customers implement quantum computing experiments. prior hands on experience on managing amo set-ups and good understanding of the underlying physics is strongly encouraged.
responsibilities
design and implement automated calibration frameworks for quantum computing systems
collaborate with the strategic partner's team to optimize calibration workflows
lead technical implementation and integration of our company solutions for customers
provide technical guidance on best practices for quantum control systems
translate complex customer requirements into actionable technical solutions
manage technical relationships with accounts throughout europe
contribute to customer education and training materials.

we are seeking a highly technical and business savvy Customer Success Manager (CSM) to drive customer adoption, ensure value realization, and lead renewal and upsell conversations for our AI Security platform. This role requires a unique blend of deep technical understanding-across AI/ML, security architecture, and integrations-with strong commercial acumen negotiating renewals and identifying expansion opportunities.
You will partner with security, IT, and compliance teams as they deploy AI safely, while also collaborating with procurement, finance, and executive stakeholders to secure long-term business growth.
Key Responsibilities
Own and manage a portfolio of enterprise customers, ensuring strong adoption, measurable outcomes, and long-term retention.
Build customer success plans, define and track KPIs, and guide customers in implementing AI security best practices (model risk monitoring, prompt security, governance workflows, etc.).
Lead regular business reviews (QBRs/EBRs) with both technical and executive audiences.
Proactively monitor customer health, identify risks, and implement mitigation strategies.
Technical Leadership
Serve as a technical advisor on AI security architecture, including integrations with CASB, DLP, SIEM, SASE, model gateways, and LLM application workflows.
Support customer onboarding and deployment by providing hands-on guidance, troubleshooting, and adoption enablement.
Translate complex technical requirements into actionable tasks for customers and internal teams.
Stay informed on emerging AI threats, red-teaming techniques, safe-use patterns, model evaluation frameworks, and industry regulations (NIST AI RMF, ISO, OWASP AI Security, etc.).
Commercial Ownership
Own the full renewal lifecycle-forecasting, preparing commercial proposals, negotiating pricing/terms, and closing renewals.
Identify expansion opportunities across products, modules, consumption tiers, or additional use cases.
Partner with Sales to execute upsell strategies based on customer maturity, increased usage, or new AI risk requirements.
Deliver compelling value narratives that resonate with technical and business stakeholders.
Cross-Functional Collaboration
Provide customer feedback to Product and Engineering to influence roadmap priorities.
Work closely with Professional Services to ensure smooth implementation and timely delivery.
Collaborate with Marketing on reference stories, AI security enablement materials, and customer advocacy initiatives.
Customer Education & Advisory
Deliver workshops, onboarding sessions, and executive briefings on AI threat models, safe LLM adoption, and governance frameworks.
Build strong relationships with security architects, AI/ML leads, data protection officers, and procurement teams.

Were looking for a Director of Customer Success Operations to own and scale our post-sales operating engine. This is a pure CS Operations role-focused on process, systems, data, and execution.

You will not manage customer accounts and this is not a Revenue Operations position.

Youll partner closely with CS leadership to translate strategy into scalable workflows, tooling, metrics, and automation for our Customer Success and Support teams.

Key Responsibilities:
Own the end-to-end post-sales operating model (onboarding, adoption, support, renewals).
Build, standardize, and enforce CS playbooks, processes, and SLAs.
Own customer health scoring, churn risk signals, renewal forecasting, and CS dashboards.
Work hands-on with the CS tech stack (Salesforce + CS tools such as Totango / Gainsight / Gong).
Implement automation and AI-driven workflows to improve efficiency and scale.
Ensure process compliance, data quality, and consistent execution across CS and Support.
Drive continuous improvements in retention, CSAT, productivity, and cost-to-serve.

Were looking for a Rockstar Customer Success Manager to help take digital adoption and us to the next level.

As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of up to 10 Fortune 1000 customers managing a book of up to $6M in annual revenue, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.

What You'll Own:
Be the voice of the customer and provide internal feedback to maximize customer value and retention.
Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote up their Adoption Score.
Educate customers on the most relevant features of their specific requirements.
Understand your customers industry trends, challenges with digital adoption, and current and potential use cases for us.
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how we addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with our Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

We're looking for a Customer Success Manager who is passionate about driving customer outcomes, building trust-based relationships, and contributing to meaningful growth in a fast-paced and collaborative environment.
You will support enterprise clients from Go Live through the full lifecycle - managing user communication, training, customized content, and webinars while monitoring usage, engagement, and transaction performance to uncover opportunities and mitigate risks. You'll provide personalized recommendations to enhance platform utilization, participate in business reviews, and collaborate cross-functionally with Support, Operations, Product, and Sales to resolve issues and ensure seamless communication. You'll also partner with RVPs of Customer Success and Sales to grow accounts.
This role reports to our Customer Success Team Manager.

We are looking for a Head of Customer Success- Revenue Oriented to own and grow revenue across our customer base.
This is a hands-on leadership role responsible for turning existing customers into a consistent, growing ARR engine.
You will own revenue end-to-end: from new customer acquisition, through adoption and expansion, to long-term revenue growth.
You will work directly with customers, lead customer-facing teams, and be accountable for results in numbers, not narratives.
You will report directly to the CEO and be part of the company leadership team.
What you will own:
As Head of Customer Success, you are the single owner of revenue for your customer segment.
This includes:
Full ownership of ARR growth (new logos + expansion + retention through usage)
Driving revenue growth across an active base of hundreds of customers
Turning product usage into measurable expansion and upsell
Building and running a repeatable expansion engine
Defining priorities across customers based on revenue potential
Leading weekly revenue cadence with clear decisions and follow-through
This role connects customers, revenue, and execution into one operating system.
What you will do:
You will:
Join customer calls and meetings
Lead expansion and upsell conversations
Expand revenue from existing customers
Work directly with Sales, Account Managers, and Adoption roles
Define usage and expansion targets per customer
Push execution when customers or teams are stuck
Close loops and turn decisions into outcomes
manage all customer-facing revenue functions.

This is a role dedicated to driving success for our top-tier accounts. You will be the success architect and orchestrator of their entire journey, ensuring they fully maximize the value of the platform and achieve their desired outcomes. You'll combine technical expertise with a relentless focus on organization and process improvement, identifying and bridging any gaps or issues that arise within these complex accounts.

Location - Givatayim, Israel ( Hybrid )

Responsibilities:

Develop and maintain an understanding of best practices for at-scale implementations of the solutions

Proactively understand and anticipate the technical needs and challenges of your assigned accounts. Understand complex technical situations, take ownership of ensuring resolution, and escalate when necessary

Bridge the gap between technical knowledge and customer needs, translating complex technical information into clear and actionable insights for both internal and external stakeholders. Collaborate effectively with engineering, product, support, sales, marketing, and leadership teams to deliver optimal solutions

Maintain a commitment to continued growth and understanding of our implementations, staying abreast of the latest updates and best practices.

Design and execute personalized customer success plans with measurable goals, focusing on maximizing feature utilization, securing client renewals, supporting lead generation, and driving expansion revenue.

Identify and address potential roadblocks before they become critical issues, ensuring proactive solutions to maintain smooth operations and high customer satisfaction.

Continuously assess and optimize customer workflows, implementing solutions or identifying gaps to improve efficiency and effectiveness across the company.

Implement and refine internal processes to optimize the customer experience and ensure seamless communication and collaboration with your accounts

Leverage metrics and KPIs to track progress, identify areas for improvement, and demonstrate the impact of your initiatives

Deliver clear and concise technical communications to both internal and external stakeholders, influencing, advocating, and driving action as needed

We are currently looking for a Customer Success Manager who will drive retention and growth among our most valuable customers and distributors by understanding their business needs and helping them succeed. As a Customer Success Manager, you will be responsible for assisting and consulting our companys customers about our new or existing products and will make sure that all our customers needs are being addressed.
We are looking for candidates who can build a solid relationship with a genuine passion for the success of their customers, as well as a proactive problem solver with impressive communication and presentation skills.
The Customer Success Manager at our company will be part of the Customer Success team, and will report directly to the Customer Success Director.
Your key responsibilities will include:
Build a solid and genuine relationship with our companys customers and distributors.
Ensure customers receive the best value from the product or customer support team to increase sales volume to existing customers.
Serve as the trusted focal point of contact for our company distributors and large customers
Increase the retention and growth of our companys most valuable customers
Work with the customer to map goals and requirements and assist in building the customers strategy.
Plan initiated interactions with the customer and be responsible for providing a suitable technological solution to improve our customer existing systems and handling continued sales and contract renewals.
Ensure that our customers are familiar with our company future products and services
Collaborate with the Sales, R&D, Product Manager, Operations and Technical support teams for making sure our customers request is taken care of.
Occasional travel for customer events, training, and/or meetings may be required.

Customer Support Manager (CSM) The Customer Support Manager is a key role responsible for the overall post-delivery support of the companys systems and products.
This position oversees the ongoing, professional, and proactive management of customer service operations, ensuring compliance with SLA targets, maintaining high customer satisfaction, and coordinating all service-related activities internal and external stakeholders.
Key Responsibilities
- Manage all customer service activities during warranty periods and under support/service agreements.
- Maintain direct and ongoing communication with customers and/or end users, including professional support, proactive service initiatives, and coordination of on-site activities.
- Provide initial Help desk support, including full documentation and tracking of all service requests in the PRIORITY system.
- Ensure availability of inventory in service warehouses and customer sites according to contractual requirements.
- Monitor and ensure compliance with SLA and TAT (response and repair times) targets.
- Coordinate and dispatch field service technicians and rapid response teams based on project needs and maintenance contracts.
- Take full ownership of service calls from initiation to closure, including documentation of Service Request Forms and service reports.
- Track, monitor, and report on service performance metrics and KPIs.
- Develop, manage, and sell follow-on service programs, including maintenance agreements, training contracts, and additional services.
- Handle order processing, shipment coordination (domestic & international), and tracking of spare parts, TEST equipment, and support tools.
- Work closely with Engineering, Manufacturing, Planning, Procurement, Logistics, Quality, and ILS teams.
- Manage operational and budgetary aspects of service activities.
- Drive customer satisfaction improvements in maintenance services, including feedback collection, root cause analysis, and implementation of service improvements.

DealHub is a leading business application company, helping fast-growing SaaS organizations scale their quote-to-revenue processes. We’re looking for a Director of Customer Success Operations to own and scale our post-sales operating engine . This is a pure CS Operations role —focused on process, systems, data, and execution. You will not manage customer accounts and this is not a Revenue Operations position. You’ll partner closely with CS leadership to translate strategy into scalable workflows, tooling, metrics, and automation for our Customer Success and Support teams.
Key Responsibilities
* Own the end-to-end post-sales operating model (onboarding, adoption, support, renewals).
* Build, standardize, and enforce CS playbooks, processes, and SLAs
* Own customer health scoring, churn risk signals, renewal forecasting , and CS dashboards.
* Work hands-on with the CS tech stack (Salesforce + CS tools such as Totango / Gainsight / Gong).
* Implement automation and AI-driven workflows to improve efficiency and scale.
* Ensure process compliance, data quality, and consistent execution across CS and Support.
* Drive continuous improvements in retention, CSAT, productivity, and cost-to-serve