לוח משרות דרושים Customer Success Manager משרה מלאה

Required Customer Success Manager EMEA Region
About Us
We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers expectations.
Location
We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!
What you will be doing:
As a Customer Success Manager, you will be the main point of contact for our key customers, playing a critical role in building lasting partnerships. Your focus will be on nurturing relationships, addressing customer concerns, and finding solutions to meet their needs. You will work closely with internal teams and external partners to ensure our customers receive exceptional service.
Quality is central to your role. Youll maintain high standards by tracking customer satisfaction, monitoring agreements, and addressing potential issues before they arise. Your proactive approach to understanding customer behavior will ensure the delivery of consistent value, driving both long-term retention and business growth.
Key Roles and Responsibilities:
Serve as the main point of contact for strategic clients, building and strengthening long-term partnerships.
Understand client pain points, drive solutions, and advocate for their needs to ensure a seamless customer experience.
Accountable for achieving revenue goals, including identifying cross-sell and up-sell opportunities.
Collaborate with internal departments, external associates, and partners to enhance the client experience.
Proactively identify account risks and opportunities, and develop action plans to address them.
Collect and analyze customer data to drive outcomes and track key metrics like deliverables, revenue, and client satisfaction.

Were growing fast, and were looking for a Technical Customer Success Manager to be a key player in driving customer value and adoption.

In this role, youll be the trusted technical advisor for our customers, ensuring they succeed from onboarding through expansion. If youre a strong communicator, tech-savvy, and passionate about solving complex problems in cybersecurity, wed love to meet you.

Responsibilities
What Youll Do

Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products.
Provide training and resources to help customers integrate our solutions into their existing workflows.
Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
Address customer inquiries and issues in a timely and effective manner.
Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction.
Monitor customer usage and satisfaction, and work closely with the sales team to ensure high retention and upsell rate.

A Customer & Account Specialist s job is to promote our company's products.

Communicate with professional HCPs (physicians, nurses, pharmacists) in variety of channels F2F and digital.

The Customer & Account Specialist will raise product awareness, answer queries, provide updated and reliable information and introduce new products.

Responsibilities
Territory and customers management: MCCP update, Call plan adherence (CPA), identifying customer needs and suitable channels for communication.
Organizing F2F appointments and meetings with HCPs
Support HCPs decision to optimize patient outcomes in an ethical way
Lecture to physicians and medical personnel (according to the MC terms)
Promoting company products
Raise awareness of the unit's products and scientific update (EBM)
Meeting both the business and scientific needs of healthcare professionals
Development of new initiatives
Creating collaborations and establishing professional relationships with HCPs
Active participation in team meetings, including sharing information and best practice, reading relevant materials, preparing presentations and marketing materials according to the team needs.
Open communication with customers and companys functions regarding the team products
Maintain a deep and current knowledge of the industry, trade association, competitors and buyer dynamics and focus effort on customer opportunities
Working according to the company's practices, compliance codes, rules, and regulatory guidelines
Report any safety information received during work to the Pharmacovigilance Department
Attending conferences in Israel and overseas at any time required

We seek a Customer & Account Specialist to promote the company's product in hospitals and dedicated clinics nationwide.

You will communicate with professional HCPs in the centersouth area and work with a diverse group of specialists: pediatric ENDO, Pediatric Neurology, Metabolic specialists, Geneticists, Family medicine, and pediatrics in various channels such as F2F and digital, to raise product awareness, answer queries, provide updated and reliable information, and introduce new products.

Responsibilities
Promoting the company's products in the field based on the BU strategy and work plan.
Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the Team Leader (TL).
Digital transformationEngage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with TL instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of iPads in F2F meetings, and CLMs.
Territory and customer management: MCCP update, Call plan adherence (CPA), and identifying customer needs using digital tools in Veeva.
Territory and customer "mapping"- KOLs and influencers periodically conduct territory sales analysis based on sales reports. As a result, work planning is aligned with TL and strategy.
Teamwork- share practice, constant reflection, and feedback on fieldwork with team members and TL.
Organizing appointments and meetings with specific HCPs
Support HCPs' decision to optimize patient outcomes in an ethical way
Giving lectures to physicians and medical personnel (according to the MC terms)
Raise awareness of the unit's products and scientific updates (EBM)
Meeting both the business and scientific needs of healthcare professionals
Development of new initiatives, both personal in the territory and at the team level.
Creating collaborations and establishing professional relationships with HCPs and HFs.
Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
Open communication with customers and companys functions regarding the team products
Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics and focus effort on customer opportunities.
Working according to the company's practices, compliance codes, rules, and regulatory guidelines
Report any safety information received during work to the Pharmacovigilance Department.
Attending conferences in Israel and overseas.

We seek a Product Specialist for the Neuro Rare department

Responsible for the commercial aspects of products of rare diseases, which are the company's focus. Working in the field with physicians, KOLs, nurses, and other stakeholders who are related to the business. The core aspect is project initiatives and follow-up.

Responsibilities
Territory management (working with HCPs, KOLs, and customers in the field).
Learn product aspects scientific, marketing, and work in alignment with the company's strategy and work plan
Mapping and identifying opportunities in the field
Proactively Initiate and manage projects in the fields involving different stakeholders- A core aspect of this position
Periodically report and update, "raise flags," and share constant insights from the field
Cross-functional collaboration within the company
Use digital tools as part of the work plan to implement the marketing strategy.
Work according to planned objectives, quality, and quantity
Arrange creative activities within budget specifications
Present the company's products in front of HCPs
Participate in unit's internal meetings, exposed to strategy and the wider picture.
Analyze and follow up on sales reports.
Work in collaboration with cross functional positions in such as Medical Manager, Team Manager and with external service providers for the administrative handling of product needs.
Active participation in team meetings, business meetings with overseas partners, training sessions, conferences, etc.
Participation in conferences in Israel and abroad.
Work is done according to the company code of ethics and guidelines laid down by the regulatory department.

We are looking for a Technical Support Engineer to join our Email Security Team - .

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

Key Responsibilities
Track and triage customer support tickets
Interact with customers for analysis and resolution
Troubleshoot problems and identify solutions
Collaborate with our software engineers to help resolve problems
Maintain customer satisfaction while advocating quality in every aspect
Help drive the future of the product by collaborating with our engineering and product teams
Play a crucial role in incident management response

About us
Were on a mission to revolutionize how marketers, writers, and innovators create their marketing content. With tools like ChatGPT taking the world by storm, its clear that the spotlight is now shining on the Generative AI space. However, its ultimate hurdle is now a self-compounding problem: with infinite options for messaging now available to all marketers how do we know what will actually work? Your words matter, and the com[any was built to ensure that they resonate. Since 2021, weve been building a platform to help both the worlds largest brands and its next rising stars actually move, inspire, and drive their audiences forward. Weve built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now were looking to you to help change the world with us!
Description
Our customer success team is growing rapidly, and we are looking for a Head of Customer Success to lead and manage our growing team of 3 CSMs! This individual will help drive our success and customer retention.
The head of customer success will be responsible for setting the vision, creating processes, and maintaining deep relationships with cross-functional partners, including CMOs and CTOs in top global companies - all to ensure the successful retention and growth of our customers. This position has direct reports in place, with additional team members to be recruited, in light of recent growth in our book of business.
Please note this is a hybrid role in our TLV office and our customers are mostly in the US.
About The Role In this role, youll be leading a team of customer success managers based in Israel and the US. You will own some of our US based strategic accounts directly. You will be at the forefront of our value realization - responsible for growing and developing the team by providing expert-level CS knowledge, product expertise, coaching, training, and inspiration.
You will build a team that is trusted by the biggest brands in the world in shaping and improving the performance of their content, and will serve as the main link between our customers and our technical team. You will create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention.
You will collaborate on account plans and reviews with product and sales, to identify opportunities to increase customer value.

The SASE Customer Marketing Specialist will focus on customer engagement and retention by creating compelling success stories and leveraging customer insights.

Key Responsibilities
Develop and share customer success stories and testimonials.
Enhance customer engagement through newsletters and webinars.
Analyze customer feedback to inform marketing strategies.
Develop and execute marketing strategies that engage customers throughout their journey, from onboarding and adoption to renewal and expansion.
Partner with customer success and product teams to drive awareness and usage of key product features that enhance stickiness and reduce churn.
Create targeted campaigns to promote upsell/cross-sell opportunities, feature adoption, training resources, and community engagement.
Develop customer-focused materials and toolkits for account managers to support renewals, QBRs, and expansion conversations.
Collaborate with customer analyst marketing for outreach strategies.

For a global organization revolutionizing cooling solutions for the data center Customer Success & Installation Leadership Technical Support & Incident Management Education & Knowledge Transfer Partner Ecosystem Enablement

We are seeking an experienced and dynamic Head of Customer Support to join us!

In this role, you will be responsible for managing team leaders and overseeing various operational aspects of our customer service department including working with outsource

You will:
-Lead, mentor, and develop a department of 2 team leads, experts and about 30 Customer Support Specialists to excellent performance

-Define, monitor, and act on key support metrics to drive continuous improvement and ensure our -support team remains one of our most cherished brand assets.

-Deeply understand customer needs and advocate for them, identifying opportunities to enhance satisfaction, retention, and growth.

-Be a hands-on leader, guiding the team through complex customer scenarios and fostering a solutions-oriented culture.

We're looking for an innovative, customer-driven CSM to join our SMB team. This is not your typical Customer Success role - its about designing for scale. Youll support hundreds of customers through AI-powered workflows, Agents, automation, and community engagement, replacing traditional 1:1 touchpoints with smart, repeatable systems.


Youll be a key design partner in our digital-first Customer Success methodology. This role is perfect for someone who is highly technical, hands-on, and excited to test, build, and optimize scalable success strategies that create measurable impact.

Drive product adoption, retention, and value realization across a large SMB portfolio by building and executing group enablement programs (webinars, workshops, community sessions)

Design and optimize AI-powered workflows, agents, and automations to scale customer engagement, while continuously evolving our tech-touch playbook through experimentation and innovation

Use data analytics to identify risk, surface and collaborate on expansion opportunities with Account Managers, and prioritize high-impact 1:1 engagement where needed

Manage the adoption of a large portfolio of SMB accounts with a focus on enablement at scale (1:many) and value realisation

Be a hands-on buildercreate, test, and optimize digital CS initiatives and flows

Ability to ideate projects, lead them, and collaborate with others to bring them to life

Leverage AI tools and automations to streamline workflows and improve efficiency

Monitor customer usage and adoption to identify risks and proactively engage

Conduct ad-hoc trainings, business reviews, and product walkthroughs as needed

Work closely with cross-functional teams (Product, Ops, CX, Marketing, GTM) to improve customer outcomes

Maintain accurate reporting and forecasts for your book of business

Partner with Account Managers to identify upsell and cross-sell opportunities

Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions

Manage a portfolio of accounts with a focus on adoption and usage.

Work closely with our customers with the drive to help them change their workplace and achieve their business goals

Become a trusted advisor and ambassador of change in our customers workplace.

Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams

Protect existing revenue streams, identify opportunities and risks.

Assess client health and develop strategies to mitigate churn

Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution

Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

we are seeking a strategic and analytical Customer Success Strategy & Insights Manager to join our CS Operations team. In this role, you will lead strategic initiatives that optimize Customer Success (CS) performance, deliver impactful insights through data, and ensure alignment across global CS processes. Youll be instrumental in driving customer health, retention, and growth by enabling data-driven decision making and fostering operational excellence across the CS organization.

What you will do ..

Customer Success Insights & Analytics
Own and analyze customer data to uncover trends in adoption, engagement, and health. Work closely with CS leadership, Product, Finance, and Revenue Operations to develop insights that drive retention, expansion, and customer satisfaction.

Forecasting & Customer Health Modeling
Support CS leadership with accurate forecasting models related to customer churn, renewal, and expansion. Develop and maintain customer health scoring methodologies to enable proactive risk identification and opportunity tracking.

Executive Reporting & Strategic Planning
Deliver regular executive-level reporting and dashboards that highlight key customer trends, operational metrics, and opportunities for improvement. Help shape the strategic planning process through data-backed recommendations and long-term performance tracking.

Operational Excellence & Global Alignment
Ensure global consistency in CS processes, metrics, and tooling. Identify gaps and lead initiatives to streamline and scale CS operations across regions, ensuring smooth collaboration with cross-functional teams like Sales, Product, and Marketing.

Enablement & Tooling Partnership
Collaborate with Global CS Enablement to ensure teams are equipped with the right tools, insights, and best practices to drive outcomes. Support initiatives around training, playbooks, and knowledge sharing with a strong data foundation.

Required Customer Success Engineer
Description
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"Our data management vision is the future of the market."- Forbes
We are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, we take the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Requirements
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our customers in France, focusing on three aspects:
Accelerate adoption of our products and value realization.
Explore new opportunities of expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Post Sale Engineer you will
Focus on the customers continuous interactions with us, the customers lifetime value and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Platform
Provide Service to the Sales team by focussing on customers strategy, and to make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals, upsells done on time
Formulate and deliver projects by collaborating with our customers based on agreed upon timelines
Work with the Solution engineering and Professional Services teams to ensure all customers complete their projects timely and successfully
Monitor the customer's health and their perception of the brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practice and ensuring they maintain a healthy platform
Be first point of escalation
Develop full understanding of the Platform, including:
The value proposition and sales messaging
Out of box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.