דרושים » שירות לקוחות » Customer Success Manager @ Unitask

we are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a CSM, you will be responsible for building and maintaining strong customer relationships, developing and implementing success programs, improving customer experience, and minimizing churn. You will also be responsible for onboarding and training clients, providing insights on client-to-business interactions, and handling customer complaints and requests.

The successful candidate must possess an entrepreneurial mindset, excellent communication skills, and a strong aptitude for learning and using new technologies. Additionally, you should be able to provide valuable insights on customer behavior, contribute to clients' business goals, and develop effective strategies to drive customer success.

Design, develop, and implement FinOps and customer success programs for Azure cloud, aligning with methodology and best practices.
Serve as a focal point for cloud customers throughout their lifecycle, overseeing onboarding, training, and growth initiatives. Focus on cost optimization, governance, and best practices.
Stay current on Azure programs, FinOps tools and trends in the cloud industry, keeping abreast of policy changes from various cloud vendors.
Lead FinOps processes with cloud customers, concentrating on cost optimization, governance, and best practices.
Analyze and extract insights from extensive cloud billing and usage datasets using Business Intelligence (BI) tools. Monitor data patterns to identify anomalies and unplanned spikes, contributing valuable input for strategic and operational decision-making.

We are looking for a skilled Partner Success Manager to develop and maintain strong relationships with key partners in Israel. Your role is vital to ensuring the satisfaction of installers and distributors by understanding and addressing their needs while promoting our clean energy solutions.

Your Mission:
As a Partner Success Manager, you will play a key role in driving revenue growth and expanding partner relationships through outstanding commercial support and sales enablement. Develop and maintain relationships with PV & BESS sales channels, strategic accounts, EPCs and other renewable energy companies.
Youll actively support the sales process end-to-end, help identify new business opportunities, and deliver strategic guidance to partners to maximize their success.
Providing product and sales training, assisting with technical service-related inquiries, and ensuring a smooth service delivery experience. You will collaborate closely with the relevant technical product managers and cross-functional teams across Europe to align commercial goals and deliver value-added solutions.

Responsibilities:
Build and maintain strong relationships with installers, EPCs and renewable energy companies to drive mutual success.
Design and execute training programs for both existing and potential partners to ensure they are equipped with the knowledge and tools to succeed.
Supporting partners and distributors in service delivery.
Drive company growth and consistently meet customer satisfaction targets.
Ensure the successful delivery of Sungrow solutions, coordinating with internal teams as needed.
Collaborate in the creation and execution of effective sales and marketing strategies tailored to partner needs.
Co-create value propositions based on customer and market insights and forecasting.
Actively identify new sales opportunities, follow up on leads, and convert them into long-term partners.

*The position requires frequent travel and visits to costumers and sites across the country.

our company offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We seek a Customer & Account Specialist to promote the company's products. Communicate with HCPs in the Center- HaSharon area (mainly cardiologists, endocrinologists, Family physicians) The CAS will increase product awareness, answer queries, provide updated and reliable information, and introduce products.
Responsibilities:
Promoting the company's products in the field, based on the BU strategy and work plan. Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the team leader. Digital transformation- Engage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with team leader instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of iPad in F2F meetings, and CLMs. Territory and customers management: MCCP update, Call plan adherence (CPA), and identifying customer needs, using digital tools in Veeva. Territory and customers "mapping"- Mapping HCPs influencers, periodically, territory sales analysis based on sales reports, and as a result, work planning, aligned with the team leader and strategy. Teamwork- share practice, constant reflection, and feedback on field work with team members and the team leader.
* Organizing appointments and meetings with specific HCPs.
* Support HCP's decision to optimize patient outcomes in an ethical way.
* Giving lectures to physicians and medical personnel (according to the MC terms).
* Raise awareness of the unit's products and scientific updates (EBM).
* Meeting both the business and scientific needs of healthcare professionals.
* Development of new initiatives, both personal in the territory and at the team level.
* Creating collaborations and establishing professional relationships with HCPs and HFs.
* Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
* Open communication with customers and the companys functions regarding the team's products.
* Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics, and focus efforts on customer opportunities.
* Working according to the company's practices, compliance codes, rules, and regulatory guidelines.
* Report any safety information received during work to the Pharmacovigilance Department.
* Attending conferences in Israel and overseas.

KMS Lighthouse is looking for an Account Manager to join our expanding Israeli-based team. As Account Manager , you will manage our global customers and implement our solution within enterprise organizations. This role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers– including the provision of training and support to customers using our products.

Responsibilities:

* Manage project implementations for both new customers and those of our existing clients as their requirements grow
* Engage with our clients through meetings, email, phone or via the ticketing system
* Understand our clients' needs, tackle problems and where necessary, escalate the case to the relevant people
* Think creatively about technical issues and provide clients with workarounds when necessary
* Manage changes to the project scope, project schedule when needed
* Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency

We are looking for an Account Manager to join our expanding Israeli-based team.

As Account Manager, you will manage our global customers and implement our solution within enterprise organizations. This role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers including the provision of training and support to customers using our products.

Responsibilities:
Manage project implementations for both new customers and those of our existing clients as their requirements grow.
Engage with our clients through meetings, email, phone or via the ticketing system.
Understand our clients' needs, tackle problems and where necessary, escalate the case to the relevant people.
Think creatively about technical issues and provide clients with workarounds when necessary.
Manage changes to the project scope, project schedule when needed.
Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency.

We seek a Senior Customer & Account Specialist to promote the company's products in the country's Central-North region and communicate with professional healthcare providers (HCPs), including physicians, nurses, and pharmacists. The Senior Customer & Account Specialist will increase product awareness, answer queries, provide updated and reliable information, and introduce new products.
Responsibilities:

*  Territory and customer management: MCCP update, Call plan adherence (CPA), and identifying customer needs, use of digital tools.
* Organizing and conducting meetings with HCPs in the designated work territory, ensuring compliance with specified requirements and the assigned action plan.
* Providing support to HCPs in optimizing patient outcomes
* Delivering lectures to HCPs (according to the MC terms).
* Professionally promoting the company's products and providing scientific updates based on evidence-based medicine (EBM).
* Developing new initiatives.
* Establishing collaborations and fostering professional relationships with HCPs.
* Actively participating in team meetings, including sharing information and best practices, reviewing relevant materials, and preparing presentations and marketing materials as per the team's requirements.
* Taking an active role in team/unit projects.
* Maintaining open communication with other functions within the company regarding the team's products.
* Attending conferences in Israel and overseas.
City:
Petah Tikva

Medison offers hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We seek a Senior Customer & Account Specialist to promote the company's products in the country's Central-South region and communicate with professional healthcare providers (HCPs), including physicians, nurses, and pharmacists. The Senior Customer & Account Specialist will increase product awareness, answer queries, provide updated and reliable information, and introduce new products.

Responsibilities:

*  Territory and customer management: MCCP update, Call plan adherence (CPA), and identifying customer needs, use of digital tools.
* Organizing and conducting meetings with HCPs in the designated work territory, ensuring compliance with specified requirements and the assigned action plan.
* Providing support to HCPs in optimizing patient outcomes
* Delivering lectures to HCPs (according to the MC terms).
* Professionally promoting the company's products and providing scientific updates based on evidence-based medicine (EBM).
* Developing new initiatives.
* Establishing collaborations and fostering professional relationships with HCPs.
* Actively participating in team meetings, including sharing information and best practices, reviewing relevant materials, and preparing presentations and marketing materials as per the team's requirements.
* Taking an active role in team/unit projects.
* Maintaining open communication with other functions within the company regarding the team's products.
* Attending conferences in Israel and overseas.

City:
Petah Tikva