we are seeking a highly technical and business savvy Customer Success Manager (CSM) to drive customer adoption, ensure value realization, and lead renewal and upsell conversations for our AI Security platform. This role requires a unique blend of deep technical understanding-across AI/ML, security architecture, and integrations-with strong commercial acumen negotiating renewals and identifying expansion opportunities.
You will partner with security, IT, and compliance teams as they deploy AI safely, while also collaborating with procurement, finance, and executive stakeholders to secure long-term business growth.
Key Responsibilities
Own and manage a portfolio of enterprise customers, ensuring strong adoption, measurable outcomes, and long-term retention.
Build customer success plans, define and track KPIs, and guide customers in implementing AI security best practices (model risk monitoring, prompt security, governance workflows, etc.).
Lead regular business reviews (QBRs/EBRs) with both technical and executive audiences.
Proactively monitor customer health, identify risks, and implement mitigation strategies.
Technical Leadership
Serve as a technical advisor on AI security architecture, including integrations with CASB, DLP, SIEM, SASE, model gateways, and LLM application workflows.
Support customer onboarding and deployment by providing hands-on guidance, troubleshooting, and adoption enablement.
Translate complex technical requirements into actionable tasks for customers and internal teams.
Stay informed on emerging AI threats, red-teaming techniques, safe-use patterns, model evaluation frameworks, and industry regulations (NIST AI RMF, ISO, OWASP AI Security, etc.).
Commercial Ownership
Own the full renewal lifecycle-forecasting, preparing commercial proposals, negotiating pricing/terms, and closing renewals.
Identify expansion opportunities across products, modules, consumption tiers, or additional use cases.
Partner with Sales to execute upsell strategies based on customer maturity, increased usage, or new AI risk requirements.
Deliver compelling value narratives that resonate with technical and business stakeholders.
Cross-Functional Collaboration
Provide customer feedback to Product and Engineering to influence roadmap priorities.
Work closely with Professional Services to ensure smooth implementation and timely delivery.
Collaborate with Marketing on reference stories, AI security enablement materials, and customer advocacy initiatives.
Customer Education & Advisory
Deliver workshops, onboarding sessions, and executive briefings on AI threat models, safe LLM adoption, and governance frameworks.
Build strong relationships with security architects, AI/ML leads, data protection officers, and procurement teams.

As a Customer Success Manager (CSM) , you will be the strategic partner and primary point of contact for our enterprise customers. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the Bea platform.

This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 20% of your time will involve support management, including handling customer tickets and inquiries.


Key Responsibilities


Ensure customers achieve maximum value and success with Beamups platform.
Deeply understand each customers organizational structure, business goals, and operational outcomes.
Develop and manage customer success plans with clear goals, KPIs, and timelines.
Track and report customer progress both internally and to stakeholders.
Build and maintain strong relationships with key decision-makers and senior executives.
Drive ROI through improved operational efficiency, risk mitigation, and accurate reporting.
Deliver Executive Business Reviews (EBRs) and tailored product demonstrations.
Identify and nurture growth opportunities, partnering closely with Sales and Sales Engineering.
Provide frontline support to customers (20% of role), ensuring swift and effective issue resolution.

We are looking for a highly skilled Technical Customer Success Manager (CSM) with a strong background in AI-driven security solutions to join our rapidly growing team. In this role, you will work directly with enterprise customers to ensure successful deployment, adoption, and ongoing value realization of our AI Security offerings. You will serve as a trusted advisor, combining deep technical expertise with a customer-first mindset to drive success in dynamic and complex environments.
Key Responsibilities
Customer Onboarding & Adoption
Lead technical onboarding, integration, and enablement of AI Security products within customer environments.
Collaborate with Sales Engineers, Product, and R&D to ensure smooth deployments and early customer value.
Technical Advisory & Support
Act as the primary technical contact post-sale, guiding customers on best practices for securing AI pipelines, models, and data.
Help customers optimize their protection and mitigate AI-related risks.
Customer Advocacy
Gather feedback from customers to inform product roadmap and influence future AI Security capabilities.
Serve as the customers advocate internally to ensure their voice drives continuous improvement.
Success Planning & Outcomes
Develop success plans for key accounts, defining clear business objectives and measurable outcomes.
Monitor usage, performance, and security posture of deployed AI systems; proactively identify risks or optimization opportunities.
Collaboration
Partner with Customer Support, Product Management, and R&D teams to deliver exceptional customer experiences.
Create and share technical documentation, playbooks, and knowledge articles related to AI Security adoption.

Were looking for a commercially minded revenue leader with strong customer instincts, sharp business judgment, and a history of scaling post-sales organizations in high-velocity SaaS environments. As Director of Technical Account Management, EMEA, you will own core revenue outcomes: renewals, expansions, retention, and account growth, while shaping our commercial strategy with enterprise and strategic accounts. Youll lead a team that blends technical credibility with business partnership to unlock measurable customer value and long-term revenue impact.
Responsibilities:
Build, lead, and develop a high-performing TAM organization across account management, technical success, and support.
Own renewal forecasting, planning, and execution to deliver predictable retention and upsell outcomes.
Lead commercial engagements, including pricing, negotiations, contract structure, and value realization conversations with customers.
Guide customers through the adoption of leading AI and data-driven products, demonstrating clear ROI to support expansions and renewals.
Implement scalable commercial processes that drive renewal discipline, expansion pipeline development, and account growth execution.
Partner cross-functionally with Sales, Product, and Finance to influence commercial strategy and maximize customer lifetime value.

Required Enterprise Customer Success Manager
About Us:
We help modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, weve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Fiverr, Go Cardless and VaynerMedia rely upon us to help them create the best work experiences for their people.
Come and be you with us
Being an employee is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
Job responsibilities
What will you do?
Own a portfolio of 25-35 enterprise (large) accounts (both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position us as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.

Own the renewal and expansion motion for a defined book of business, ensuring strong retention and growth outcomes
Serve as the commercial leader for your portfolio, partnering closely with Customer Success to drive adoption, value realization, and long-term customer health
Lead all renewal cycles end-to-end, including: Renewal strategy and timeline, Stakeholder mapping and multi-threading, Commercial negotiation and execution and Procurement and legal coordination.
Identify and drive expansion opportunities across product modules, additional teams, geographies, or use cases
Build and maintain accurate account plans: Document customer goals, success criteria, risks, and renewal paths; Track next steps, owners, and buying process in Salesforce
Maintain a proactive customer engagement cadence
Partner with internal teams (Customer Success, Sales Product, and Leadership) to ensure a seamless customer experience
Forecast renewals and expansion revenue accurately each quarter against plan/budget
Contribute to win/loss and churn analyses and communicate insights to leadership and cross-functional stakeholders
Be the voice of the customer by bringing insights and product ideas back to the team
Support customer advocacy efforts such as case studies, referrals, event participation, and peer networking

At our company, customers who choose our Signature Success Plan unlock our most elite level of partnership - expert guidance, deep product knowledge, and proactive support to stay agile and maximize value. As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.

Role Description
You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience. As a Customer Success Manager, you will be a named advisor to a portfolio of Signature Success customers in Nordics. You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks.

You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic and solution recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also support communication during major incidents, providing timely updates and managing customer expectations.

Your Impact

Strategic Partnership

Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforces capabilities.

Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.

Customer Enablement

Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue.

Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.

Incident Management

Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.

Renewal & Growth

Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion.

We are looking for an Enterprise Customer Success Manager to join our team. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer - driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion
* Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
* Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
* Identify and execute expansion opportunities end-to-end to achieve account growth targets
* Define and drive retention strategies through structured account plans to meet retention goals
* Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
* Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
* Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
* Deliver client training and enablement sessions to drive value realization
* Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

This role sits at the centre of execution. Youll support our client executive team, solution architects, support engineers, deployment squad, and training leads - ensuring every post-sale interaction is coordinated, tracked, and elevated to our companys standard of excellence. You will also build systems to monitor collections, renewal timelines, and customer financials.
our companys customer relationships are strategic - we work with national agencies and critical infrastructure operators. Your job is to make sure every delivery is executed with clarity, speed, and rigor.
The Responsibilities
Cross-team operational coordination
Act as the operational right hand to our companys client executives, helping align customer priorities with internal execution.
Drive task and milestone tracking across solution architects, support, deployment, and training - ensuring no handoff is missed.
Build and maintain internal tools and views to visualize the customer journey across multiple workstreams.
Financial and renewal operations
Maintain clear visibility on customer revenue, invoicing, and collections in coordination with finance.
Track contract end-dates, renewal risk, and revenue exposure - building dashboards and alerts for leadership.
Prepare supporting material and ops-readiness for renewal conversations, including usage stats, delivery KPIs, and unmet needs.
Delivery health & issue management
Build and own reporting systems for implementation status, customer activity levels, issue escalations, and open action items.
Coordinate internal response during high-priority escalations: track resolution steps, timelines, and accountability.
Ensure structured follow-ups from deployments: validate remediation adoption, training completion, and customer engagement.
Systematization & documentation
Maintain shared visibility into execution: build dashboards, write playbooks, and track decisions that impact customer success.
Help drive internal alignment on priorities, especially where product, delivery, and customer success intersect.
Own the operational checklist for new deployments and expansions.

Required Client Solution Manager, Tech & Commerce, 12 Month Contract
The Client Solutions Manager partners with our most strategic clients to make sure they are successful with us. This is an opportunity to build and manage key relationships, serve as a consultative product expert and a trusted adviser in marketing, leading strategy, media planning, creative, tech integration, and measurement for our top clients across various verticals mainly Fashion. The Client Solutions Manager is a strategic solution-driver with a focus on developing ROI-positive marketing strategies, driving growth by constantly improving performance for advertisers and implementing measurement & attribution solutions.
This role is responsible for optimizing complex opportunities and using data and analytics to build consultative and technical solutions for our customers, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. Success in this position requires consultative sales and analytical skills, a focus on client service and commercial acumen, and the drive to thrive in a dynamic, team-focused environment. You should have passion for our advertising solutions and the overall marketing/tech ecosystem.
Client Solution Manager, Tech & Commerce, 12 Month Contract Responsibilities
Track record of excelling in Client Solution Manager role and driving impact on solution adoption, revenue, and operational rigor
Identify, create, and implement marketing solutions grounded on achieving measurable business results for our clients
Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
Work with businesses to understand their objectives and develop the strategy in partnership with the Client Partner and cross-functional teams, which will constitute building on insights, crafting marketing strategies and media plans, creative guidance and measurement recommendations
Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
Project Management - Work and collaborate with a group of internal cross-functional teams, managing complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients (for example daily client facing data/insights reporting, understanding performance across multiple accounts across multiple country used by clients)
Manage strategic marketing conversations with clients, agencies, and partners (media, creative, measurement partners, MarTech, etc.)
Manage internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)
Manage planning, execution, ongoing reporting and optimisation of campaigns (Observe budget spend, manage internal analytics and dashboards, provide optimisation and real time recommendations).