לוח משרות דרושים שיווק, משרדי פרסום ויחסי ציבור בירושלים וסביבתה

We are looking for a Customer Care Operations Analyst to join our new team in Jerusalem. This is an amazing opportunity to be a part of a new team, working on a few companys products. The team is reporting to Udi, the Director of Customer Care.
What will you be doing in this role?
Drives cross-functional idea and process planning within the organization as gaps are identified.
Aligns processes and communication following the ITIL standards to create a seamless experience for our customers and colleagues who support our customers.
Uses creative problem-solving and strategic thinking to understand the impacts of a change and how best to serve our customers.
Creates clean and simple process improvement plans and ensures the documentation is clear and readily available for consumption by using our documentation standards.
Manages segment-aligned relationships when it comes to the process.
Oversees the day-to-day operational processes within Customer Care, i.e., case management processes, quality management, and internal communication resources, and works with the business to outline best practices/improvement strategies.
Engages with the Senior Operations Managers on large-scope projects after identifying ideas/updates that need to be made and ensuring that action is taken, and a clear plan exists with the next steps.
Runs Customer Care specific programming, tasks, and plans, as needed.
Solicits varying types of customers and stakeholder feedback to understand the drivers of satisfaction/dissatisfaction and works with relevant groups within the Customer Care team on putting the mitigation plans & improvement initiatives in place.

We are looking for a Senior Product Marketing Manager to join our team in Jerusalem, Israel. This is an amazing opportunity to work with the Global Marketing team. The team consists of 7 team members and is reporting to the Director, Product Marketing. We have a great skill set in Marketing and we would love to speak with you if you have the skills!
What will you be doing in this role?
As a Senior Marketing Manager at Ex Libris, you'll be responsible for creating effective marketing programs, developing collaterals to promote Ex Libris products, and writing engaging content to raise brand awareness and generate leads.
You will work closely with regional marketing teams to help with campaign execution and with the product teams to increase the adoption and satisfaction of existing customers. Ultimately, you should be able to oversee marketing content initiatives to ensure customer engagement, brand consistency, and a positive customer experience.
A typical day might include the following-
Convert product value proposition to Sales Enablement
Define our solutions messaging.
Produce high-quality content, including blog posts, web pages, white papers, videos, brochures, presentations, and infographics.
Collaborate and engage with customers to create customer stories and facilitate webinars and conference sessions.
Work with the Product team to understand what the latest product updates are and how they should be promoted.
Hours of Work / More important information for you:
Our base is in the Jerusalem, Israel office, working in a hybrid model.
This is a full-time position.

we are looking for a Digital Marketing Team Coordinator.
Key Responsibilities:
Collaboration:
Serve as a liaison between team members and the CMO.
Collaborate with internal and external stakeholders for effective project coordination.
Analytics and Optimization:
Provide regular reporting, analytics, and KPI insights for digital marketing functions.
Ensure the accuracy, quality, and consistency of all marketing materials, both online and offline.
Content Management:
Oversee social media accounts, including content creation, engagement tracking, and community management.
Lead content creation and optimization efforts, utilizing graphic design skills and AI tools for website content.
Research and Strategy:
Conduct in-depth market research to identify trends, competitors, and potential opportunities.
Work closely with the SEO Marketing Manager on content strategies.
Team Development and Support:
Mentor and develop team members to foster a collaborative and high-performing work environment.
Assist the CMO by taking on administrative tasks as needed.

This is a hands-on position, working closely with our Head of Growth and reporting directly to the VP Marketing, based in our amazing new offices in Modiin.

Responsibilities
Campaign Management serve as the marketing project manager for integrated ABM campaigns from inception through execution and measurement. Work closely with biz dev teams to create targeted messaging and content that engages accounts based on intel, vertical and persona and data received from various sources.
Data Management; Manage the health of our CRM data; clean, enrich lead/accounts data and our lead management process. Work closely with biz dev to ensure Salesforce (CRM) data has up-to-date data and reporting
Lead Management support marketing and sales revenue goals by maintaining our lead management process, including audience building, lead scoring and sales intent alerts.
Site Management responsible for all of our website (wordpress) technical aspects
Performance Measurement monitor performance, develop insights, make recommendations and implement optimizations across MQLs, SQLs, pipeline, content, channels, and campaigns. And iterate on a continuous basis.