לוח משרות דרושים Customer Success Manager עבודה היברידית

We are seeking a skillful Technical Success Manager to join our team!

This is a role dedicated to driving success for our top-tier accounts. You will be the success architect and orchestrator of their entire journey, ensuring they fully maximize the value of the company`s platform and achieve their desired outcomes. You'll combine technical expertise with a relentless focus on organization and process improvement, identifying and bridging any gaps or issues that arise within these complex accounts.

Location- Israel ( hybrid ) - You will work Monday to Friday in this position, with two days in the office and three days from home.

Technical Mastery:
High proficiency: Develop and maintain an understanding of best practices for at-scale implementations of the company`s solutions.
Become the trusted advisor: Proactively understand and anticipate the technical needs and challenges of your assigned accounts. Understand complex technical situations, take ownership of ensuring resolution, and escalate when necessary.
Foster collaboration: Bridge the gap between technical knowledge and customer needs, translating complex technical information into clear and actionable insights for both internal and external stakeholders. Collaborate effectively with engineering, product, support, sales, marketing, and leadership teams to deliver optimal solutions.
Continuous learning: Maintain a commitment to continued growth and understanding of our implementations, staying abreast of the latest updates and best practices.

Customer-Centric Success:
Drive adoption and retention: Design and execute personalized customer success plans with measurable goals, focusing on maximizing feature utilization, securing client renewals, supporting lead generation, and driving expansion revenue.
Proactive problem-solving: Identify and address potential roadblocks before they become critical issues, ensuring proactive solutions to maintain smooth operations and high customer satisfaction.
Champion new processes: Continuously assess and optimize customer workflows, implementing solutions or identifying gaps to improve efficiency and effectiveness across the company.

Operational Excellence:
Master of organization: Implement and refine internal processes to optimize the customer experience and ensure seamless communication and collaboration with your accounts.
Data-driven decision-making: Leverage metrics and KPIs to track progress, identify areas for improvement, and demonstrate the impact of your initiatives.
Communicate effectively: Deliver clear and concise technical communications to both internal and external stakeholders, influencing, advocating, and driving action as needed.

Were looking for a Customer Experience Team Lead who lives and breathes CX- relentlessly proactive, data-obsessed, and wired to drive change.
Youll lead a high-performing combination of in-house and outsourced team to remove friction, elevate quality, and create experiences customers rave about.
What youll do:
Lead, mentor, and inspire a team of in-house Customer Experience Specialists and manage an outsourced Support Center.
Manage team performance, ensuring they meet quality and efficiency.
Own and optimize CX KPIs, including response time, resolution rate, CSAT, and NPS, leveraging data-driven insights to enhance the customer experience.
Be the voice of the customer, working closely with Product, Marketing, and R&D teams to improve our offerings based on real user feedback.
Develop and implement scalable support strategies, ensuring efficiency in customer interactions.
Drive automation and self-service initiatives, reducing ticket volume while improving customer satisfaction.
Manage escalations, providing expert problem-solving and guidance to the team.

We're seeking an exceptional experimental Physicist who combines deep physics expertise with strong software engineering capabilities and skills.
In this role, you'll focus on developing and implementing automated calibration solutions for several computing partners while also serving as a solutions expert for our European customer base.
You'll work at the intersection of physics and software engineering, translating complex calibration requirements into robust automation frameworks.
This position offers unprecedented exposure to diverse qubit types and architectures, enabling you to create groundbreaking calibration solutions while helping customers implement computing experiments.
Prior hands on experience on managing AMO set-ups and good understanding of the underlying physics is strongly encouraged.
Responsibilities:
Design and implement automated calibration frameworks for computing systems
Collaborate with the strategic partner's team to optimize calibration workflows
Lead technical implementation and integration of QM solutions for customers
Provide technical guidance on best practices for control systems
Translate complex customer requirements into actionable technical solutions
Manage technical relationships with accounts throughout Europe
Contribute to customer education and training materials