לוח משרות דרושים Customer Success Manager בתל אביב יפו, לחיפוש זה נמצאו 70 משרות

Being in Customer Success means showing up for freelancers who build their livelihoods on our company. From onboarding specialists to strategic account managers, we're looking for those who combine genuine care with business instinct and find it highly satisfying to watch someone else win. So if you take client success personally, the company Customer Success team might be for you.
we are looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?
Onboard high-value customers with a full demo
Build and maintain strong, long-lasting customer relationships
Increase retention and growth of our companys most valuable customers
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Identify business opportunities with customers and generate outstanding customer business experience to improve retention
Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
Provide strategic advice to our customers to increase their loyalty to our company.
Utilize AI tools to gain further customer insights

This is a hands-on role that sits at the intersection of customer success, performance marketing, and technology. You should be comfortable talking about funnel performance with a growth lead, navigating marketing platforms and data, and getting into the technical details when needed.

What You'll Do
Own the end-to-end customer journey, from onboarding and implementation through adoption, optimization, and expansion

Work closely with performance marketing and growth teams to understand their campaigns, traffic strategy, audiences, and goals

Help brands build, launch, and optimize landing experiences that drive measurable improvements in CVR, CPA, ROAS, and revenue

Analyze performance data and proactively identify opportunities to improve customer results

Support customers with platform setup, integrations, tracking, and technical troubleshooting

Gather customer feedback and work closely with Product and R&D to improve the platform

Build playbooks and processes that allow Customer Success to scale as Jurni grows

We are looking for an experienced Customer Retention Manager to develop and implement strategies to increase customer loyalty and reduce churn. You will be responsible for analyzing customer data, identifying trends, and creating retention programs.

As a Customer Success Manager, you will be responsible for building and maintaining relationships with our key clients. You will ensure customer satisfaction, drive product adoption, and identify growth opportunities within existing accounts.

we're looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting sellers to leverage the platform to gain business growth and success. The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?:

* Onboard high-value customers with a full demo
* Build and maintain strong, long-lasting customer relationships
* Increase retention and growth of Fiverrs most valuable customers
* Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
* Identify business opportunities with customers and generate outstanding customer business experience to improve retention
* Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
* Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
* Provide strategic advice to our customers to increase their loyalty to Fiverr.
* Utilize AI tools to gain further customer insights

Required Cloud - Customer Success Engineer
As a Cloud Customer Success Engineer, you will be regarded as a technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption.
Your focus will extend beyond traditional support into active customer success-helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the AI OS across the world's leading public and private cloud platforms.
Key Responsibilities:
Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments.
Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the Cloud product portfolio.
Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell).
Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus).
Deep Troubleshooting: Troubleshoot complex CSP instances and networks. Systematically parse logs to identify and resolve issues within the Cloud Provider that extend beyond the AI OS itself.
Root Cause Analysis: Perform thorough root cause analysis (RCA) and post-incident reviews for infrastructure-level incidents to ensure continuous improvement and platform stability.
OnPrem/Hybrid Integration: Work with customers to integrate our Cloud with their existing On-Premises systems, facilitating robust Hybrid Cloud architectures.
Cross-Functional Collaboration: Partner with our engineering, product management, pre-sales, and professional services to elevate product features, escalate unresolved bugs, and advocate for customer-specific priorities

We're looking for a Junior Client Success Manager to join our Client Success team in Tel Aviv.
What Youll Do:
Build and maintain a strong relationship with the advertisers on a day-to-day aspect as well as providing strategic planning for their growth
Manage campaigns, analyze, and optimize performance to meet ROI goals
Analyze data from multiple platforms for decision making
Build and maintain strong relationships with cross-functional teams, collaborating closely with Publisher Relations, Sales, Business Development, Technical Operations, Finance, and Product to drive shared goals.
Build tailored strategies for each client in order to maximize their monthly budgets
Identify and drive new business opportunities, expanding and deepening both new and existing advertising relationships - bringing a sales-oriented mindset to every client interaction

As a Senior Enterprise Account Lead (Senior Customer Success) at our company, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. Youll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes.
This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution.
Responsibilities
Own enterprise accounts end-to-end, from onboarding to renewal and expansion
Lead onboarding and adoption to ensure customers realize value quickly and consistently
Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers
Drive renewals and expansions through clear value articulation and consultative engagement
Identify risks, opportunities, and leverage points across each account
Surface customer insights that inform product direction, positioning, process, and pricing.
Partner closely with Product, Sales, and R&D to deliver customer outcomes.

we are looking for a Customer Success Enginee.
As a Customer Success Engineer (CSE), you will own the full post-sales journey for a portfolio of enterprise customers, from onboarding to renewal and expansion. Acting as a trusted technical advisor, you'll ensure our clients achieve measurable outcomes with Security's solutions, foster long-term partnerships, and identify opportunities for growth.
You will work cross-functionally with Sales, Support, Engineering, Product, and Marketing to deliver exceptional customer experiences, influence product strategy, and ensure we continuously exceed client expectations.
WHAT YOU'LL DO:
Onboard and Implement: Lead seamless onboarding experiences and technical implementation plans tailored to each client's environment.
Drive Adoption & Value: Partner with customers to define success metrics, ensure adoption, and deliver measurable business outcomes.
Account Strategy: Own strategic account plans for a portfolio of enterprise customers, fostering long-term partnerships and aligning capabilities to customer objectives.
Retention & Growth: Maintain high retention rates by proactively addressing risks, and drive expansion ARR through upsell and cross-sell opportunities.
Executive Engagement: Build and maintain relationships with executive stakeholders, conducting business reviews to showcase ROI.
Pre-Sales Collaboration: Partner with Sales on solution alignment during the pre-sales process for assigned accounts.
Customer Advocacy: Serve as the customer's voice within , providing actionable feedback to influence product enhancements.
Cross-Functional Partnership: Collaborate closely with internal teams to deliver timely solutions to complex client needs.

As a Senior Customer Success Manager, you will be responsible for nurturing and growing relationships with core customers worldwide and working with internal teams to ensure the best possible customer experience.

This position requires flexibility with a mix of business, operational, analytical, and support tasks.

Responsibilities:
Manage relationships with key customers through all lifecycle stages (from initial onboarding to existing partnerships) across the world and in multiple time zones.
Build long-term relationships with customers to ensure retention and develop new business opportunities.
Identify customer pain points and work closely with internal teams (business, ops, product, R&D) to prioritize solutions and improve the overall customer experience.
Monitor customer activity and prepare reports/analytics to take a proactive role in reaching and exceeding business KPIs.
Help define and manage various internal processes required to ensure the best possible experience for our customers.

The Publisher Success Manager will be an integral part of the Publisher Success team and will work closely with some of the company's key clients and partners.

In this role, you will be responsible for providing top-tier service to publishers, ensuring retention, and driving growth in their monetization performance. You will assist team members and managers in delivering data-driven insights and operational excellence while collaborating with cross-functional teams to optimize results.

This is an exciting opportunity to join a leading tech company, work with major digital publishers, and grow within a fast-paced, data-driven environment.

Main Responsibilities:
Manage and nurture relationships with publishers, ensuring long-term partnerships and client satisfaction.
Provide ongoing support to our publisher accounts, ensuring smooth daily operations and a high level of service.
Monitor and analyze reports to track performance, identify trends, and provide actionable insights to the team and management.
Assist in managing publisher-related tasks and operations, ensuring efficiency and accuracy in execution.
Facilitate cross-team collaboration, coordinating between departments such as Tech, Product, and Sales to optimize publisher success.
Develop a strong understanding of the Adtech industry, with a focus on ad revenue generation publisher monetization and digital advertising strategies.

our company leads the category of Social Video Intelligence, giving global brands the power to see, understand, and control the life of their brand on Social Video.
We are a Tel Aviv-based startup looking for our first US-based Customer Success Manager to help our enterprise B2B customers get the most out of our platform. As our first Customer Success hire in the US, you'll play a key role in building long-term customer relationships and supporting our continued growth in the market.
What you will do:
Ensure customers fully leverage our products features for maximum impact.
Hold periodic check-ins and training sessions to drive adoption and usage.
Analyze customer data to identify opportunities for service growth.
Provide guidance on best practices and product use cases.
Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.

Joining our TAM organization, you will spearhead a first-of-its-kind digital engagement tier at Evinced - a scaled, digital-touch model built to ensure the long-term success of our customers.

This is a hands-on, customer-facing position that blends technical expertise with strong relationship management.

Youll serve as a trusted technical advisor - blending proactive account health and usage monitoring with hands-on support for customer implementations and optimization of our accessibility solutions. Youll onboard & guide customers through complex technical challenges, help them maximize the value of our products, and influence product direction through real-world customer feedback.

You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Your Impact

Own the health of a large portfolio of customers in a (mostly) digital engagement model, making sure product usage is healthy and customers are happy and getting the best of our value.
Proactively monitor account-health signals (usage, adoption, tenant health) and raise flags on churn risk early.
Run scaled engagement: one-to-many communications, targeted check-ins, schedule user interviews, and self-service resources.
Drive adoption and time-to-value across your book through proper onboarding and enablement.
Own a portion of the support tickets for your customers, resolving what you can and escalating cleanly, both to deepen your technical knowledge, understand customers' pain, and to relieve load on the Support team.
Partner with TAMs, Account Executives, Support, Engineering and Product to surface at-risk accounts and hand off expansion signals to the Account Executives.
Help build the digital engagement playbook, templates and knowledge content as the tier is created from scratch.

we are looking for a Customer Success Operations Specialist.
Responsible for managing the execution of clients rejects and customer success mechanism in Israel. The role includes operational management of task flows between the professional departments in the company. Monitoring schedules, ensuring that every customer inquiry receives a professional and quick response. The main goal: reducing reject processing time to a minimum and maintaining operational and project continuity.