לוח משרות דרושים Customer Success Manager בתל אביב יפו

As a Customer Success Manager , you will play a vital role in fostering exceptional client relationships that drive revenue and growth. You will manage a diverse portfolio of accounts, identify growth opportunities, and ensure client satisfaction by delivering proactive support and innovative solutions.



Key Responsibilities:

Manage a portfolio of accounts (book of business) - own the entire client relationship and ensure the fulfillment of their revenue and satisfaction goals.
Build long-term client relationships across your client portfolio.
Conduct regular performance reviews, health checks, and churn analyses to ensure client retention.
Resolve client inquiries and issues within specified SLAs (48-96 hours based on tier).
Develop strategies to maximize revenue and profitability for assigned accounts.
Collaborate with cross-functional teams to ensure seamless product performance and client satisfaction.
Actively support client engagement at conferences and industry events.
Drive client adoption of unique offerings, including SPO/QPS optimization, bid caching, and advanced analytics.
Maintain internal knowledge bases and contribute to continuous process improvement.

We are looking for a rock star Account Manager who will be the focal point for our strategic Corp existing accounts.
You will play a key role in driving B2B department revenue expansion by ensuring the adoption, retention, and growth of Corporate customers while maintaining strong business relationships with our strategic clients.
The Account Manager will be measured by Retention & Growth and will own the full commercial, service, and operational aspects of each client's lifecycle.
The position requires 80% face-to-face meetings with clients.
This is a temporary position to cover for maternity leave.
Responsibilities:
Responsibility for M$ scale monthly revenue, and over 90 Corporate clients within the Retail sector.
Meet the company's budget targets by increasing SOW.
Identify new growth opportunities within existing accounts (branches, leads for new accounts).
Increase the number of active accounts and usage among existing clients.
Detect and monitor early signals of at-risk accounts and provide a path to resolve strategic client issues.
Develop trusted relationships with decision-makers from strategic accounts, and project management activities focused on generating long-term growth.
Gain insights for customer success function through data analysis.
Work closely with business stakeholders such: Global leaders, executive management, sales team, and marketing.

If you share our love of sports and tech, you've got the passion and will to better the sports-tech and data industries - join the team! We are looking for a highly motivated Customer Success Manager.
Responsibilities:
Building overall relationships with assigned customers through increasing product usage, ensuring retention and long-term customer success.
Working with internal teams to manage technical use cases for your customers.
Assist your customers in deriving the best performances from our product by providing a full comprehensive training about our products and get the customers feedback.
Delivering internal and external quarterly reviews for each customer according to their requirements and usage
Partnering with the Sales team to deliver impactful customer insights that help drive expansions and retention.

we are looking for a Sales Customer Success Manager who will drive retention and revenue growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success. This includes identifying opportunities to expand customer usage of the platform.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills, combined with a results-oriented approach to driving customer value and platform adoption.
What am I going to do?
Onboard high-value customers with demos, highlighting features that drive increased usage and potential upgrades, while providing educational sessions on best practices, premium features, and services.
Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor to maximize ROI and ensure customer success.
Increase retention and revenue growth by identifying and closing upsell and cross-sell opportunities, while driving expansion revenue through strategic advisory.
Represent the voice of the customer, providing valuable feedback and insights to core product and marketing teams.
Track and report on key KPIs such as churn rate, expansion revenue, and customer lifetime value to measure success and improve customer satisfaction.
Develop and execute customer success plans that outline strategies for achieving customer goals and maximizing platform usage.
Use strong analytical skills to translate data into actionable insights, proactively suggesting solutions and upgrades to meet evolving customer needs.
Work with tools like Salesforce and G Suite to manage customer accounts and monitor performance, ensuring structure in ambiguous situations.

We are looking for a Relationship Manager to create long-term, trusting relationships with our customers. The Relationship Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. The goal is to contribute to sustaining and growing our business to achieve long-term success.
Responsibilities:
Be the main point of contact for the businesses you manage and build strong, long-lasting customer relationships.
Develop a deep understanding of clients needs and proactively create tailored plans and recommendations, leveraging your knowledge of our products and industry insights to support their growth.
Identify key staff in client companies to cultivate profitable relationships.
Resolve clients issues quickly and effectively.
Drive upselling and cross-selling initiatives while ensuring high standards in sales, supply, and customer service processes.
Aim to preserve and develop an assigned portfolio of clients.
Gain solid knowledge of competitors.
Leverage transactional data to deliver insights and guidance that help customers enhance performance across all areas of their business.
Work closely with our Product teams to help influence our new product developments based on customer needs.
Identify and close new opportunities to grow business within your portfolio of customers.
Act as a central point of contact to a wide range of internal functions.
Face-to-face meetings with customers on a quarterly basis
Take part in events related to fintech, payments, and main industries related to your portfolio.

Our company is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
Were looking for an Account Manager who will manage a portfolio of our strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customers AWS environment.
Work location - hybrid from Tel Aviv
Responsibilities
Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals
Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals
Maintain and develop strategic vendor relations with AWS
Regularly attend business events and conferences to promote and educate prospective clients on the benefits of our company

We are looking for a Technical Support Engineer to join our Email Security Team - .

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

Key Responsibilities
Track and triage customer support tickets
Interact with customers for analysis and resolution
Troubleshoot problems and identify solutions
Collaborate with our software engineers to help resolve problems
Maintain customer satisfaction while advocating quality in every aspect
Help drive the future of the product by collaborating with our engineering and product teams
Play a crucial role in incident management response

About us
Were on a mission to revolutionize how marketers, writers, and innovators create their marketing content. With tools like ChatGPT taking the world by storm, its clear that the spotlight is now shining on the Generative AI space. However, its ultimate hurdle is now a self-compounding problem: with infinite options for messaging now available to all marketers how do we know what will actually work? Your words matter, and the com[any was built to ensure that they resonate. Since 2021, weve been building a platform to help both the worlds largest brands and its next rising stars actually move, inspire, and drive their audiences forward. Weve built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now were looking to you to help change the world with us!
Description
Our customer success team is growing rapidly, and we are looking for a Head of Customer Success to lead and manage our growing team of 3 CSMs! This individual will help drive our success and customer retention.
The head of customer success will be responsible for setting the vision, creating processes, and maintaining deep relationships with cross-functional partners, including CMOs and CTOs in top global companies - all to ensure the successful retention and growth of our customers. This position has direct reports in place, with additional team members to be recruited, in light of recent growth in our book of business.
Please note this is a hybrid role in our TLV office and our customers are mostly in the US.
About The Role In this role, youll be leading a team of customer success managers based in Israel and the US. You will own some of our US based strategic accounts directly. You will be at the forefront of our value realization - responsible for growing and developing the team by providing expert-level CS knowledge, product expertise, coaching, training, and inspiration.
You will build a team that is trusted by the biggest brands in the world in shaping and improving the performance of their content, and will serve as the main link between our customers and our technical team. You will create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention.
You will collaborate on account plans and reviews with product and sales, to identify opportunities to increase customer value.

The SASE Customer Marketing Specialist will focus on customer engagement and retention by creating compelling success stories and leveraging customer insights.

Key Responsibilities
Develop and share customer success stories and testimonials.
Enhance customer engagement through newsletters and webinars.
Analyze customer feedback to inform marketing strategies.
Develop and execute marketing strategies that engage customers throughout their journey, from onboarding and adoption to renewal and expansion.
Partner with customer success and product teams to drive awareness and usage of key product features that enhance stickiness and reduce churn.
Create targeted campaigns to promote upsell/cross-sell opportunities, feature adoption, training resources, and community engagement.
Develop customer-focused materials and toolkits for account managers to support renewals, QBRs, and expansion conversations.
Collaborate with customer analyst marketing for outreach strategies.

We are seeking an experienced and dynamic Head of Customer Support to join us!

In this role, you will be responsible for managing team leaders and overseeing various operational aspects of our customer service department including working with outsource

You will:
-Lead, mentor, and develop a department of 2 team leads, experts and about 30 Customer Support Specialists to excellent performance

-Define, monitor, and act on key support metrics to drive continuous improvement and ensure our -support team remains one of our most cherished brand assets.

-Deeply understand customer needs and advocate for them, identifying opportunities to enhance satisfaction, retention, and growth.

-Be a hands-on leader, guiding the team through complex customer scenarios and fostering a solutions-oriented culture.

We're looking for an innovative, customer-driven CSM to join our SMB team. This is not your typical Customer Success role - its about designing for scale. Youll support hundreds of customers through AI-powered workflows, Agents, automation, and community engagement, replacing traditional 1:1 touchpoints with smart, repeatable systems.


Youll be a key design partner in our digital-first Customer Success methodology. This role is perfect for someone who is highly technical, hands-on, and excited to test, build, and optimize scalable success strategies that create measurable impact.

Drive product adoption, retention, and value realization across a large SMB portfolio by building and executing group enablement programs (webinars, workshops, community sessions)

Design and optimize AI-powered workflows, agents, and automations to scale customer engagement, while continuously evolving our tech-touch playbook through experimentation and innovation

Use data analytics to identify risk, surface and collaborate on expansion opportunities with Account Managers, and prioritize high-impact 1:1 engagement where needed

Manage the adoption of a large portfolio of SMB accounts with a focus on enablement at scale (1:many) and value realisation

Be a hands-on buildercreate, test, and optimize digital CS initiatives and flows

Ability to ideate projects, lead them, and collaborate with others to bring them to life

Leverage AI tools and automations to streamline workflows and improve efficiency

Monitor customer usage and adoption to identify risks and proactively engage

Conduct ad-hoc trainings, business reviews, and product walkthroughs as needed

Work closely with cross-functional teams (Product, Ops, CX, Marketing, GTM) to improve customer outcomes

Maintain accurate reporting and forecasts for your book of business

Partner with Account Managers to identify upsell and cross-sell opportunities

Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions

Manage a portfolio of accounts with a focus on adoption and usage.

Work closely with our customers with the drive to help them change their workplace and achieve their business goals

Become a trusted advisor and ambassador of change in our customers workplace.

Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams

Protect existing revenue streams, identify opportunities and risks.

Assess client health and develop strategies to mitigate churn

Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution

Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

we are seeking a strategic and analytical Customer Success Strategy & Insights Manager to join our CS Operations team. In this role, you will lead strategic initiatives that optimize Customer Success (CS) performance, deliver impactful insights through data, and ensure alignment across global CS processes. Youll be instrumental in driving customer health, retention, and growth by enabling data-driven decision making and fostering operational excellence across the CS organization.

What you will do ..

Customer Success Insights & Analytics
Own and analyze customer data to uncover trends in adoption, engagement, and health. Work closely with CS leadership, Product, Finance, and Revenue Operations to develop insights that drive retention, expansion, and customer satisfaction.

Forecasting & Customer Health Modeling
Support CS leadership with accurate forecasting models related to customer churn, renewal, and expansion. Develop and maintain customer health scoring methodologies to enable proactive risk identification and opportunity tracking.

Executive Reporting & Strategic Planning
Deliver regular executive-level reporting and dashboards that highlight key customer trends, operational metrics, and opportunities for improvement. Help shape the strategic planning process through data-backed recommendations and long-term performance tracking.

Operational Excellence & Global Alignment
Ensure global consistency in CS processes, metrics, and tooling. Identify gaps and lead initiatives to streamline and scale CS operations across regions, ensuring smooth collaboration with cross-functional teams like Sales, Product, and Marketing.

Enablement & Tooling Partnership
Collaborate with Global CS Enablement to ensure teams are equipped with the right tools, insights, and best practices to drive outcomes. Support initiatives around training, playbooks, and knowledge sharing with a strong data foundation.

Required Customer Success Engineer
Description
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"Our data management vision is the future of the market."- Forbes
We are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, we take the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Requirements
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.