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Your Career We are looking for a Principal Backend Engineer to join our Cortex team and help us to prevent, detect and respond to all runs on an integrated endpoint, network and cloud data - reduce the noise and focus on real threats. More information about the Cortex XDR product can be found here. Your Impact You will be a part of a group with the mentality and independence of a startup, supported by the power of a successful corporation - You will design and build an infrastructure that supports billions of events per second, storing, processing and making them accessible and visible to the user while collaborating with the industrys leading cyber products You will be responsible for the complete software development life cycle including requirement analysis, design, development, deployment, and support - You will write clean, testable, readable, fast and maintainable code that is efficient and scalable Drive the inception, strategy and execution of our autonomous investigation and response solution (Autopilot).

Your Career we are seeking an experienced and highly motivated Sr. Technical Program Manager to join our exciting, fast growing company. This dynamic individual will be the liaison between Devops engineering group and others (SW, Product etc) with a focus on high quality, on-time successful releases. This role reports to Devops Director, Cortex product You will be expected to be versed in the technical domains and be able to engage with an experienced cross-disciplinary staff . We are looking for someone with strong critical thinking and analytical skills, who is a self-starter, a great communicator and has demonstrated ability to build consensus at all levels, and is passionate about driving change in a dynamic fast-paced environment. Your Impact Work closely with DevOps, SRE and platform engineering teams to orchestrate end-to-end delivery of complex infrastructure and product capabilities across multiple services and environments. Serve as the primary integration point between DevOps and development teams, ensuring smooth alignment on architecture, deployment models, CI/CD processes, reliability targets, and production readiness. Partner with product management to translate high-level requirements into technical execution plans, define realistic timelines, and track cross-team commitments. Maintain a system-level understanding of all moving parts: production change process, infra upgrades, migrations, capacity plans and rollout constraints. Identify and flag technical dependencies early, particularly those affecting infrastructure, deployment flows, monitoring, and scaling requirements. Drive and define change-management processes: release planning, rollout strategies, maintenance windows, gating criteria, risk assessments, observability readiness, and post-launch validations. Coordinate sprint plans, milestones, and execution cycles across DevOps and development organizations, ensuring teams deliver aligned increments that fit into broader program roadmaps. Provide regular communication to senior engineering leadership on execution status, blockers, architectural risks, and operational concerns. Work hand-in-hand with technical leads/architects to understand deep technical topics such as Kubernetes upgrades, multi-region deployments, data-store migrations, networking changes, or infra cost optimizations.

Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means youll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide customers on-site support, deployment and implementation, knowledge transfer, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues. Provide post sales technical support, while handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Work to reproduce customer issues and qualify critical issues. Publish Technical Support Bulletins and other user documentation in the Knowledge Base. Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. Provide on-call support 24x7 on an as-needed basis, including travel to customer sites for critical situations to expedite resolution. Work shoulder to shoulder with the Sales and Sales Engineering Teams.