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Were looking for a highly sales-driven Account Engagement Manager to grow SMB and professional customers using our companys solutions. This is a commercial, revenue-focused role centered on upsells, cross-sells, product adoption, and customer growth strategies, working closely with Product, Marketing, and Operations.
Ideal candidates bring strong sales and account management experience, a commercial mindset, excellent communication, analytical thinking, and solid project management skills.
What youll do
This role operates in mix between 1-1 with top clients and a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement.
This is a highly commercial role combining 1:1 work with key clients and scalable, outbound portfolio management.
Manage and grow a large portfolio of existing customers, building strong partnerships and identifying new revenue opportunities
Drive retention, upsells, and cross-sells through proactive, sales-led engagement
Perform outbound outreach (including cold calls) to activate customers and create commercial opportunities
Own the full sales cycle - from outreach and pipeline creation to demos, proposals, negotiations, and closing
Execute data-driven, multi-channel campaigns based on lifecycle triggers to scale growth across the portfolio
Collaborate cross-functionally to deliver customer growth plans and improve the end-to-end customer experience
Provide product feedback and market insights to influence roadmap and go-to-market strategy
Maintain accurate CRM data, track pipeline performance, and report on revenue impact
Represent the company through webinars, events, and industry activities to expand reach and opportunities.

we are looking for a highly talented Manager, Account Engagement Manager, to join an extremely fast-growing global Fintech business. The incumbent will be tasked to manage a small team of Account Engagement Managers and enable millions of SMBs and professional businesses in the EMEA region (Europe, Middle East and Africa) to get paid globally with our companys fast, flexible, secure and low-cost solutions. This role is how we serve, support, and grow our customers. The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment with an ability to deal with ambiguity and changes.
What Youll Do
Lead, coach, and support a team of Account Engagement Managers to drive retention and growth both in Israel and other EMEA locations
Set clear KPIs and quality standards across account management, activity, and engagement
Own process improvement , analyze workflows, identify gaps, and build scalable playbooks and procedures
Drive team enablement through training on Salesforce, customer communication, and usage-growth strategies
Be sales-oriented ,help the team identify upsell and cross-sell opportunities within their portfolios
Listen to customer calls, provide structured feedback, and improve commercial and communication skills
Stay hands-on when needed, supporting complex cases and operational workload
Act as an escalation point and work closely with risk, sales, product, and operations
Use data and performance metrics to improve efficiency, compliance, and customer outcomes.

In this role, you will work as part of a team to provide outstanding Payroll processing for payroll.

You and your teams efforts will directly influence the organisations value proposition by ensuring accurate and timely compensation to the workers, supporting a great worker experience, engagement and retention. There will be close collaboration with multiple stakeholders including Finance, Hr Operations, Service Management. You will be the main payroll professional responsible for payroll in Israel.

These are some of the key ingredients to the role:

Act as the main point of contact between the organization and the external payroll provider.

Manage the end to end payroll process for ~400 employees in Israel:

Collect, validate and prepare payroll input to be shared with the payroll provider.

Reconcile payroll data, review and approve provider output to ensure correct processing of the payroll.

Support and manage statutory reporting and payments including ad hoc, monthly, quarterly & yearend.

Manage payroll-related queries through our People Portal, ensuring timely and value-aligned responses.

Act as the main point of contact for all pension providers and processes.

Collaborate with Finance teams and other stakeholders to provide accurate payroll reports and GL outputs as well as various audits.

Ensure compliance by staying updated on payroll legislation, tax and pension laws and contributing to continuous improvement of payroll systems and processes.

Identify and support opportunities to streamline payroll processes and improve efficiency, collaborate on various projects - locally and globally.

Manage vendor relationships: review and approve invoices, raise POs, attend service meetings, collaborate to solve issues and drive improvement.