a dynamic software development services company that delivers supreme architectural and technical expertise.
Our mission is to provide in-depth consultancy, integrate product and design research into our development process, offer managed software and cloud solutions, and provide customized training programs to bridge knowledge gaps.
We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure, AWS) to Modern Full stack Web Development, Microservices, Software Architecture, and DevOps,
We are looking for a DBA/Database Expert to support all CFS services, ensuring optimal database performance, scalability, and reliability across our services. You will play a key role in managing and optimizing databases, automating operations, and ensuring data integrity across multiple environments.
We are looking for a Technical Support Engineer with strong coding skills in JavaScript and Java to join our team. This role involves troubleshooting and resolving customer support tickets in a timely and professional manner. A successful candidate should be a fast learner, capable of debugging technical issues efficiently while providing exceptional customer support.
Key Responsibilities
Provide technical support for customers, ensuring timely resolution of issues.
Investigate, troubleshoot, and debug JavaScript and Java-based applications.
Analyze logs and monitor system performance using Dynatrace, Kibana, and other logging tools.
Work closely with engineering teams to resolve complex technical issues.
Maintain and improve knowledge base documentation to help customers with self-service troubleshooting.
Communicate clearly with customers, ensuring they understand the status and resolution of their issues.
Stay up to date with product updates.
Requirements: At least 2 years of experience in programming with JavaScript and Java.
Experience with Dynatrace, Kibana, and log analysis for debugging and troubleshooting- Must
Basic DevOps knowledge is an advantage (Jenkins, Certificate, IDP).
Ability to learn new technologies quickly and adapt to changing requirements.
Experience in troubleshooting software issues, debugging applications, and providing technical solutions.
Excellent verbal and written communication skills.
Customer-focused mindset with the ability to manage multiple support tickets efficiently.
Experience with ticketing systems (Jira, ServiceNow) is a plus.
Familiarity with cloud services, APIs, and databases is an advantage.
This position is open to all candidates.
