לוח משרות דרושים מנהל שירות לקוחות

! We are looking for a highly motivated Director of Customers.
What You'll Do:
Strategic & Team Leadership:
Build, lead, and coach a multi-disciplinary team (CSM, Support, and Operations).
Create annual work plans, department budgets, and growth frameworks.
Define OKRs and KPIs for team performance, customer outcomes, and efficiency.
Lead weekly team meetings, one-on-ones, and development plans for team members.
Foster a culture of ownership, agility, and customer impact.
Cross-Department Collaboration:
Serve as the primary bridge between Customers and Product, BI, Sales, and Tech teams.
Participate in leadership meetings, providing insights, forecasts, and action plans to improve the product and customers satisfaction.
Ensure the voice of the customer is reflected in product roadmaps and operational decisions.
Process, Tooling & BI Ownership:
Develop structured workflows for onboarding, QBRs, feedback loops, and escalations.
Own reporting in collaboration with the BI teamcustomer health, support trends, manual ops load, integration processes etc.
Track and present operational and customer metrics to senior leadership.
Customer Lifecycle & Operations:
Design scalable onboarding processes that reduce time-to-value.
Build customer journey playbooks aligned with revenue and retention goals.
Ensure SLAs, incident response, and manual data update processes are executed at the highest standard.
Identify and implement automation initiatives to reduce manual operations.

We are seeking an experienced and strategic Relationship Director to lead key client partnerships and oversee a growing team of Relationship Managers responsible for enterprise clients across a variety of verticals.
In this high-impact role, you will take direct ownership of some of our largest and most strategic customers, while also coaching and developing your team to deliver exceptional results. Youll act as a trusted advisor to C-level stakeholders, deeply understand each clients unique business needs, and proactively guide them in leveraging our modular and scalable fintech platform.
Your leadership, industry insight, and commercial drive will be instrumental in shaping the long-term success of your clients and the continued growth of key verticals within our portfolio.
Responsibilities:
Be an expert in e-commerce and payments with direct, relevant experience ideally in card acquiring, APMs, gateway and treasury-related services.
A proven ability to lead and coach a commercial team.
Motivated to build and develop a small team.
Have responsibility for continually raising the standard of the Relationship Managers to become both commercial and payment experts.
Commercially orientated; adept at selling complex, technology-based solutions
Able to quickly form new and meaningful relationships externally and internally.
Highly numeric with an ability to review transaction and commercial data to understand trends and generate business insights and meaningful recommendations.
Comfortable operating in a fast-paced and demanding environment where solutions are not always immediately obvious.
Adept at engaging with and presenting to C-level stakeholders.
Be able to travel with some regularity for customer meetings and industry events.

We are looking for a Service Manager.
מה תעשו:
Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
Provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
Keen eye for customers, drive attention on customer experience to exceed their expectations through the service experience.
Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
Financial accountability of the service center, ensuring the location is healthy and in line with set expectations.
Location responsible, ensuring the place of work is well organized for individuals and business needs, partnering with facilities to drive improvements.
Responsible for tooling inventory management, cost controls, and tool orders.
Support in the development of future solutions ideate, share and develop future proof solutions to improve service

We are seeking an experienced and dynamic Head of Customer Support to join us!

In this role, you will be responsible for managing team leaders and overseeing various operational aspects of our customer service department including working with outsource

You will:
-Lead, mentor, and develop a department of 2 team leads, experts and about 30 Customer Support Specialists to excellent performance

-Define, monitor, and act on key support metrics to drive continuous improvement and ensure our -support team remains one of our most cherished brand assets.

-Deeply understand customer needs and advocate for them, identifying opportunities to enhance satisfaction, retention, and growth.

-Be a hands-on leader, guiding the team through complex customer scenarios and fostering a solutions-oriented culture.