לוח משרות דרושים ברעננה, לחיפוש זה נמצאו 1,413 משרות

we are looking for a Customer Support Manager.
As a Customer Support Manager you will play a key role in ensuring exceptional customer experience related to purchasing and collection, service coordination, and solution identification. You will develop the physical and digital infrastructure, including process development, through cross functional collaboration with other operational and customer facing teams. Your leadership will be crucial in maintaining high levels of customer satisfaction, resolving complex issues, and contributing to the success of our customer support operations. This role offers the opportunity to drive customer satisfaction and loyalty while building leadership capability in a dynamic, science-driven organization.
Key Responsibilities:
Design, build, and scale the customer support infrastructure and processes, including policies, workflows, tools, and KPIs.
Operate and continuously improve customer support performance, monitoring metrics, identifying trends, and driving service quality, efficiency, and compliance
Own customer escalations and cross-functional resolution, working closely with Sales, Product, and Technical teams to ensure a seamless customer experience
Provide regular performance and customer satisfaction reporting to leadership to enable data-driven decisions
Establish internal training frameworks and knowledge standards to support consistent, high-quality issue resolution
Build, lead, and develop a small customer support team, ensuring capability, accountability, and scalability as the organization grows

a provider of cutting-edge communication and connectivity devices and applications for powersports and outdoor enthusiasts. In 2026, we are proudly unveiling its Beyond Helmet line, the first of its kind in the motorcycle industry, fostering a new age in safety, sound, and communications. After pioneering the worlds first Bluetooth-based wireless intercom headset in 2004, we have been responsible for many of the industrys innovations, revolutionizing communication, pushing technological boundaries, and enhancing user safety. Now sold in over 100 countries, we are proud to be the worlds leading communication device for groups in motion. We are seeking an experienced, highly motivated HardWare Manager to lead our hardware engineering team within the R&D organization. Reporting to the VP of R&D, this senior leadership role is responsible for driving hardware development excellence across multidisciplinary products, from concept through mass production. Position Overview As the HardWare Manager, you will lead the hardware engineering team and drive the design, development, validation, and certification of complex electronic products. This role involves close collaboration with cross-functional teams, including Software, Mechanical, QA, Engineering, NPI, Purchasing, and more - to ensure seamless product development from concept through mass production. In this role, you will shape the hardware strategy, strengthen engineering processes, and ensure the delivery of high-quality, reliable, and compliant products that support our innovation and business goals.
Roles & Responsibilities
* Lead, mentor, and develop a team of 6 hardware engineers while fostering a high-performance, collaborative, and innovation-driven culture.
* Own the full hardware development lifecycle, from requirements definition and architecture through design, validation, and production release.
* Drive hardware architecture, design reviews, and technical decision-making to ensure alignment with product requirements and system constraints.
* Collaborate closely with cross-functional teams to ensure successful system integration, smooth execution, and timely product delivery.
* Define and implement testing and validation methodologies to ensure performance, reliability, safety, and compliance with industry standards.
* Lead certification and regulatory compliance activities for new and existing products, ensuring adherence to applicable standards and market requirements.
* Establish and maintain detailed documentation, including specifications, design documents, TEST plans, and reports.
* Identify and implement process improvements to enhance development efficiency, product quality, and time-to-market.
* Collaborate with Operations and manufacturing partners (EMS/ODM) to address production challenges, optimize product quality, and ensure scalable and cost-effective solutions.
* Support manufacturing activities, including design for manufacturability (DFM), design for testability (DFT), yield improvement, NPI, and production issue resolution.
* Support planning activities, including resource allocation, timelines, and risk management across hardware projects.
* Stay up to date with industry trends, emerging technologies, and competitive products to drive innovation and maintain technological leadership.