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Were looking for a seasoned Software Architect to join our Architecture Group.

This role is ideal for an experienced architect with a strong development background and deep expertise in system design, networking, and cloud architecture.

As part of our core architecture team, youll shape the design of our next-gen Firewall-as-a-Service and Zero Trust solutions. Youll work closely with engineering leadership, product managers, and tech leads to define scalable, secure, and high-performance systems.

Key Responsibilities


Define and evolve the architectural vision across cloud-native and on-prem components.

Lead key design discussions and decisions across the R&D organization.

Drive POCs and hands-on architecture work for critical initiatives.

Ensure alignment with product strategy and business priorities.

Promote best practices in performance, scalability, and security.

Work closely with cross-functional teams to maintain architectural consistency.

Were looking for a Director of Product Design to define and lead the vision, strategy, and execution of product design.
This is a rare opportunity to shape the design vision and culture of a company where your work quite literally helps save lives. Were looking for someone who thinks like a product founder, balances high design craft with deep systems thinking, and can scale our design function with heart and rigor.
Youll lead a growing team of talented designers, working across products that support emergency call-takers, dispatchers, and first responders. In partnership with Product, Engineering, Customer Success and Operations, youll ensure our tools are intuitive, purposeful, and empoweringespecially under pressure. This role blends leadership with hands-on impact, giving you the chance to shape not just the interfaces we build, but the way we build them.
Heres What Youll Be Doing:
Team Leadership & Development
Lead, mentor, and grow a high-performing product design team, fostering a culture of creativity, ownership, and collaboration.
Design Strategy & Execution
Own the product design strategy and vision across platforms. Champion simplicity and usability in every design decision.
Cross-functional Collaboration
Work closely with Product, R&D, Customer Success, and customers, to deeply understand user needs and translate them into elegant, user-centered experiences.
Systems Thinking
Establish scalable design systems, processes, and standards that bring consistency and excellence to our product ecosystem.
Hands-on Contribution
Stay close to the work, contribute directly to critical design initiatives, especially in early-stage or high-impact areas.
Product Strategy
Serve as a core contributor in charting the product vision, strategy, and roadmap, focusing on bringing the most value to users as soon as possible.

A leader in high-scale disaggregated networking solutions. Founded in 2015, modernizes the way service providers, cloud providers and hyperscalers build networks. Supporting the largest network in the world, more than half of AT&Ts backbone traffic is running on Network Cloud open disaggregated architecture. Raising $587 million in three funding rounds, is disrupting the networking market from high-scale architecture to AI platforms, and is bringing onboard the most talented people. We are seeking people that want to make an impact on the worlds leading communication networks and are experienced in web architecture

The Role
As part of System Architecture group, we are looking for an experienced Web Architect to lead system and architecture for Orchestrator DNOR.
As a Web Architect, you will be responsible for specifying high-performance, scalable web solutions. You will work closely with our development and product teams to ensure the architecture of web applications meets business requirements and performance goals.
Work closely with product, refining requirements and creating specifications along with development teams
Perform spec reviews and provide guidance to team members in design reviews
API design and integration
Optimize web applications for performance and scalability
Mentoring dev, review QA test plans
Self-learning and innovation. Research and propose new technologies and approaches to improve our product

Introducing
Welcome to where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and Ecommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud.
This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.
Who We're Looking For - The Dream Maker
We're hiring a Global Customer Support/Experience (SaaS B2B) Lead who stands out from the crowd, bringing extensive experience in customer support management. As a key player in our customer-facing unit, you'll take charge of a team of experience / support agents, delivering an innovative solution designed to outsmart fraud using cutting-edge technology. Our mission is to provide our clients with the strongest defense against chargebacks, driving up their revenue and profit margins. Join us as we embark on this exciting journey to redefine the battle against fraud. Your Arena: Manage and lead an offshore team of customer experience/support agents, promoting a culture of excellence to ensure the continuous delivery of top-tier customer service around the clock.
* Drive the development and implementation of support protocols, policies, and procedures to enhance both operational efficiency and effectiveness aiming to empower our end-users. Create and continuously monitor and analyze key performance metrics and indicators to ensure both commercial and strategic targets are consistently met or surpassed. Conduct regular performance evaluations of team members and provide constructive feedback and coaching to team members ensuring continuous quality improvement. Review and monitor requests to create and promote data -based self-service plans aiming to reduce the number of cases and improve overall efficiency and unit economics.
* Build and maintain an ever-growing knowledge base, documenting best practices, frequently asked questions, product videos, and resolution strategies to empower the support team, improve efficiency, and cater to the companys growth. Onboard and mentor new employees, enrich team training and knowledge Guide and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards. Proactively provide hands-on assistance and guidance to team members, offering support in handling escalated customer inquiries or resolving issues promptly and effectively. Closely collaborate with other departments, such as Customer Success, Operations, and Sales, to both address customer needs and contribute to overall product and offering evolution.