לוח משרות דרושים Customer Success Manager

Were looking for a strategic, analytical and client-oriented Customer Success Consultant to join our team. As the leader of our customer success efforts, you will manage client relationships, generate insights from data and ensure clients maximize the value of GfKs solutions. If you're passionate about turning data into action, building lasting partnerships and leading with impact - this role is for you.

RESPONSIBILITIES
Client Relationship Management
Serve as the primary contact for key clients, ensuring engagement, satisfaction, and long-term retention.
Understand each clients strategic objectives and deliver tailored solutions that meet their evolving needs.
Provide proactive support, managing client inquiries, issues, and expectations with a high level of professionalism.
Insight Generating & Data Analysis

Understand complex retail and market data to identify trends, patterns, and opportunities.
Deliver actionable insights and strategic recommendations to help clients grow their business.
Act as a thought partner to clients, guiding them through data-driven decision-making.
Content & Presentation Development
Develop compelling business content and presentations for both clients and internal stakeholders.
Ensure messaging is aligned with GfKs brand values and effectively communicates complex data.
Present insights clearly, persuasively, and with business impact.
Cross-Team Collaboration & Experience Improvement
Collaborate with Sales, Product, and Research teams to deliver a seamless customer experience.
Identify and implement opportunities to add value for clients and enhance service delivery.
Voice client feedback internally to help improve products, processes, and performance.

As an AI Consultant and a CS team member, you will work at the technological forefront of the data analytics world by helping customers adopt and realize business value through AI and Machine Learning. As a CSM you will be the customers key strategic advisor and implementer and you will work with senior stakeholders to:

Identify AI opportunities
Frame and size the value and the business impact AI can help customers realize
Drive the implementation of Pecans software and services by collaborating and managing a cross-functional account team
Ongoing account management and commercial success including value realization analysis, Quarterly Business Reviews (QBRs), Pilot process management, etc.,
Gradually develop business-ML expertise and lend this SME towards Pecans customers and our internal product development
Together with the team, you will continuously help our customers achieve their business goals, reinforce the value of Pecans models, and the ease of using our platform.

When our clients are happy because they see the value, so are we!

The ideal candidate will be value-oriented, enjoys working with customers, analytical and consistently looking to improve their skills.

We're hiring our first team member to join the newly formed Strategy & Operations functiona central role for someone passionate about building connective tissue across a growing, cross-functional organization.
Youll partner with leaders across Sales, Marketing, Product, Customer Success, and more to build operating rhythms, support KPI definition and tracking, and drive strategic initiatives forward. This role is critical to increasing operational clarity, resolving coordination friction, and helping the company scale with agility. You'll work hands-on and own end-to-end initiativesfrom planning and alignment through execution and delivery.
Responsibilities
Lead cross-functional projects and pods aligned with strategic priorities (e.g. SWAT teams, GTM enablement, cross-org processes).
Build and maintain internal operating frameworks that improve visibility, accountability, and decision-making across the org.
Support department leaders in defining and tracking KPIs/OKRs, ensuring alignment with company priorities.
Conduct gap analyses across teams and functions (process maturity, metrics, workflows), then help design and implement improvements.
Translate qualitative feedback into action plans, working closely with leadership to align input with execution.
Conduct gap analysis within departments (structure, metrics, process maturity) and initiate improvements.
Drive project execution, ensuring clear roles, timelines, and outcomes, while keeping stakeholders aligned.
Some travel may be required to support offsites or deeper collaboration with distributed teams.

As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:
Enabling key Partners to own the adoption of our Software through available programs.
Supporting partners in delivering Success Programs and initiatives with their customers, and providing insights to optimize these programs.
Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
Acting as a liaison between Partners and our CX product teams, sharing feedback to advise on product development and improvements.
Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
Managing services and service creation.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and capabilities. To be successful in this role, you must have experience in software development and/or application security. You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.



Key Responsibilities



Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
Ensure clients are trained on the platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the platform
Capture and document the specific use cases, configurations, and other factors related to the customers instance of throughout the customer lifecycle
Create advocacy and evangelism opportunities for customers

We’re looking for a passionate and detail-oriented VIP & LiveOps Manager to help support our most engaged players and run awesome in-game events and promotions. This is an excellent opportunity to grow within a fast-paced and exciting industry. *Located in Tel-Aviv (we work on site).

Responsibilities:

Build strong relationships with our VIP players — provide support, check in regularly, and keep them engaged Help plan and run LiveOps campaigns (in-game events, promotions, content drops) Monitor player activity and flag trends, opportunities, or potential issues Use backend tools to set up and manage offers, bonuses, and game configurations Collaborate with cross-functional teams to drive players' activity growth

Advantages:
Familiarity with SQL, CRM systems, or player segmentation tools Experience with mobile games or real-time multiplayer platforms A background in community management or player support

Customer Success Managers
We are seeking for the one who will become a key contributor to grow our existing customer base and improve the quality and experience of all our customers. The Customer Success Manager will bring Applauses best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers' business goals, driving greater business value to our clients. You will also serve as the point for issues that impact the customer's success and drive risk mitigation. The ability to work cross-functionally between Sales, Project Management / Delivery and Finance.
The Customer Success Manager will engage, retain and drive customer's satisfaction, will serve as the advocate for each customer beginning from the point of sale and extending through onboarding and project success, and accelerates the expansion within each account.
Were a good fit for hungry, creative, self-starters who like to build things, and who take work just a bit too seriously. We offer outstanding benefits; we have fun, and we push one another hard to achieve ever-greater results in our march to reinvent how companies TEST their software apps. Not to mention a career with tons of potential to grow within the company. Let us help you build yours!
Key Responsibilities: Drive toward attainment of customer renewal/retention/churn goals Partner closely with Account Executive and extended account team members Own the customer relationship on behalf of Applause Serve as an internal advocate for customer products and services needs Work collaboratively with other sales leaders as well as leadership in other functional groups Plan and achieve quarterly and annual metrics and goals; report on progress to the executive

Required Strategic Customer Success Manager
What will you do?
Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
Manage a portfolio of accounts with a focus on adoption and usage.
Work closely with our customers with the drive to help them change their workplace and achieve their business goals
Become a trusted advisor and ambassador of change in our customers workplace.
Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams
Protect existing revenue streams, identify opportunities and risks.
Assess client health and develop strategies to mitigate churn
Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by our company and is looking for a Customer Success Manager to cover our team in EMEA and bolster our Customer Success team.
If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now!
our company's Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
Serve as the primary liaison for ERM's clientele across IL and EMEA, ensuring optimal satisfaction and value realization.
Champion customers' interests within ERM, influencing product direction and enhancements.
Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
Spearhead internal process enhancements tailored to customer requirements
Gather and channel customer feedback, reinforcing their voice within ERM's framework.

we are a global leader in cybersecurity, protecting over 100,000 organizationsincluding enterprises, governments, and service providersfrom next-generation threats using our AI-powered, cloud-delivered Infinity platform. We deliver holistic protection across network, cloud, workspace, endpoint, and security operationswith a prevention-first philosophy and one point of control. Our culture centers on customer trust, disciplined execution, data-driven quality, and results.
The Head of Customer Focus Excellence Center at our company Software Technologies will lead initiatives across the organization aimed at embedding a customer-first mindset and practices. This role involves driving cross-functional collaboration to enhance customer-centricity, developing educational programs, optimizing processes, and ensuring customer focus becomes integral across all functions including R&D, Product Management, Sales, Support, Services, and back-office operations.
Key Responsibilities
Develop and execute a comprehensive customer-centric strategy to embed customer focus deeply within all organizational functions.
Lead and facilitate cross-functional initiatives designed to improve customer experience across all touchpoints, from initial engagement through ongoing support and back-office interactions.
Create and implement educational programs and training designed to cultivate a strong customer-first culture throughout the company.
Collaborate with senior leadership across R&D, Product, Sales, Support, Services, and Operations to align strategies, processes, and systems to customer needs.
Champion continuous improvement initiatives aimed at optimizing customer-facing and internal processes to drive higher satisfaction and efficiency.
Develop and maintain robust analytics, metrics, and feedback loops to measure customer focus effectiveness and identify areas for improvement.
Represent customer interests internally by advocating for customer-centric enhancements, influencing product roadmaps, service designs, and operational processes.

In this role, you will be directly alongside customer teams in Israel where you will deliver technical account management services. Your responsibilities will encompass capacity planning, operational health monitoring, product feedback, influence, customer learning and enablement. As part of an Account team, you will navigate roles and responsibilities, applying a service management approach.Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop strategic relationships with key stakeholders (particularly C-Suite and IT team) to understand a customers business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success during critical moments.
Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Join our company, Threat Exposure, and help redefine Threat Exposure Management.
Founded in 2021, our company pioneered the Preemptive Exposure Management (PEM) category - automating risk remediation across complex, multi-vendor environments. With continuous assessments and integrations with 70+ security tools, our company empowers teams to assess, verify, and safely remediate exposures without disrupting operations.
our company, Threat Exposure is in search of a dedicated Customer Success Manager (CSM)!
Were looking for an experienced and passionate Customer Success Manager to ensure our companys customers achieve maximum value from our solution. You will play a vital role in Onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within our company and a strategic partner they trust.
Key Responsibilities
Lead smooth customer onboarding and ongoing relationship management.
Act as the primary customer point of contact, ensuring satisfaction and retention.
Proactively guide customers to realize the full value of our companys platform.
Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
Translate customer needs into product insights for R&D and Product teams.
Develop customer success assets playbooks, FAQs, and troubleshooting guides.
Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
Contribute to the support playbook, SLAs, and proactive service improvements.

We are seeking a dedicated and customer-focused individual to join our team as a Customer Onboarding Operator.
In this role, you will play a part in ensuring a smooth and efficient onboarding process for our clients. Your primary responsibility will involve making calls to clients, guiding them through the onboarding journey, and assisting them in completing the necessary steps. The ideal candidate should possess excellent communication skills, attention to detail, and a strong commitment to providing exceptional client experiences.
Reach out to clients via phone calls to welcome them and initiate the onboarding process.
Provide clear instructions to clients on the required documentation, forms, and procedures needed to complete their onboarding.
Assist clients in navigating our platform or system, addressing any questions or concerns they may have along the way.
Ensure all client information is accurately documented and updated in our internal systems.
Collaborate closely with the onboarding team to identify and troubleshoot any potential roadblocks or challenges clients may encounter during the process.
Maintain a high level of professionalism, patience, and empathy while interacting with clients, understanding their unique needs, and tailoring assistance accordingly.
Handle escalated AML review queues.
Report positive and potentially positive screenings to MLROs.
Handle incoming tickets from customer support.
Perform routine quality control over the Client Verification teams.

As an Enterprise CSM, youll serve as the trusted advisor to some of our most strategic customers across EMEA (Nordics, Baltics, Africa, Israel, and Southern Europe). Youll own the relationship end-to-end, helping clients navigate challenges, adopt our products, and grow their business through our platform.

What Youll Do:

Manage top-tier client accounts on all levels: technical, business, support, and product.

Drive product adoption and growth by providing strategic guidance and hands-on support.

Share relevant product updates and content with clients to support their evolving goals.

Identify upsell opportunities and support customer retention strategies.

Deliver client trainings, webinars, and promote new features.

Serve as the voice of the customer, relaying feedback to internal Product and R&D teams.

Partner with Sales and Marketing to drive regional expansion.

We are seeking a Technical Customer Success Manager (TCSM) with a proven track record in cybersecurity and enterprise customer engagement. This role is pivotal in driving customer success, maximizing Hyver adoption, and ensuring the delivery of high-impact cybersecurity services.
Responsibilities:
Customer Success & Strategic Advisory: Serve as a trusted advisor to enterprise customers, helping them understand and reduce cyber risk using the Hyver CRQ platform. Build and maintain strong relationships with CISOs, security teams, and business stakeholders. Act as the primary technical point of contact, managing escalations and ensuring customer satisfaction.
Hyver Platform Enablement: Lead onboarding, training, and continuous enablement to ensure deep adoption of Hyvers cyber risk quantification and exposure management capabilities. Translate complex cybersecurity data into actionable insights aligned with business priorities.
Professional Services Oversight: Coordinate and oversee delivery of red team, blue team, threat intelligence, and other professional services. Align service engagements with customer goals and ensure measurable outcomes.
Retention, Growth & Expansion: Drive customer retention through proactive engagement and value realization. Identify upsell and cross-sell opportunities in collaboration with the sales team.