לוח משרות דרושים Customer Success Manager

The Enterprise Customer Success Manager is responsible for overseeing our companys Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
The job will follow a hybrid model with work from home 2 days each week, with fixed office days.
Your main responsibilities will include
Develop and execute customer success plans based on their main desired business outcomes
Ensure that customers obtain the maximum value from their company's investment and use their licenses
Consult with customers to help them solve problems and achieve their goals
Analyze data to track customer progress and identify areas for improvement
Stay up-to-date on industry trends and best practices
Work collaboratively with other departments and teams to ensure customer success
Work with customers to create new use cases/success stories
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.

Develop your career, get acknowledged for your efforts, and work with talented people who love what they do in one of Tel Avivs top startups! our Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers, and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
Responsibilities:
Owning customer relationships as the main point of contact in the company
End-user customer training to unlock the value of our software for our clients
Guidance and advice for enhancing the use of the system
Project management and crisis resolution
Education regarding new and existing features
Ongoing customer enablement make our clients successful!

an insurance technology company solving the toughest challenges faced by insurance brokers, agencies, MGAs and coverholders. Our innovative, data-driven insurance software platform allows users to manage the entire policy lifecycle across all lines of business, using data to inform every business decision, cross-sell and up-sell.

Whats the Job?
As a Customer Success Manager in youll ensure that our customers achieve their desired outcomes with the product by providing onboarding, support, and ongoing guidance, while fostering strong relationships to drive retention, expansion, and satisfaction.

What Youll Do
Customer Relationship Management: Building and maintaining strong, positive relationships with customers to ensure they are satisfied and engaged with the product.
Education and Enablement: Providing training, resources, and guidance to help customers fully utilize the product.
Providing solutions of the product designing and implementing enhancements based on the platform
Working closely with the product team providing the voice of the customer and communicating to clients product updates and features
Working with the delivery teams designing needs and deliverables, based on requests for changes of clients
Proactive Engagement: Regularly checking in with customers to address any issues, gather feedback, and ensure they are getting the most out of the product.
Monitoring Customer Health: Using tools and metrics to monitor customer usage and satisfaction levels
Renewal processes: involvement in annual renewals, especially if the customer is considering expanding, downgrading, or leaving the solution.

Were excited to announce the search for a Renewal Sales Account Manager for the CIS/ Russian market!

Embark on a rewarding journey as a Renewals Account Manager with Check Point Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past three years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.

If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, Check Point is the ideal place for you.

Let's work together to shape the future of cybersecurity.

Key Responsibilities
Conduct thorough Account Reviews with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider Check Point teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of Check Point solutions and their competitive positioning.

We are looking for a Customer Experience Manager.
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
Advocate for customers, ensuring their needs are met, and they receive a high-quality customer experience.
Own financials, including services revenue and margin, and make strategic financial decisions.
Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.

We believe every challenge is an invitation to innovate. Were looking for an Enterprise Customer Success Manager to help us shape the future of measurement.
In this role, youll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.
About the role:
As an Enterprise CSM, youll serve as the trusted advisor to some of our most strategic customers across EMEA (Nordics, Baltics, Africa, Israel, and Southern Europe). Youll own the relationship end-to-end, helping clients navigate challenges, adopt our products, and grow their business through our platform.
What Youll Do:
Manage top-tier client accounts on all levels: technical, business, support, and product
Drive product adoption and growth by providing strategic guidance and hands-on support
Share relevant product updates and content with clients to support their evolving goals
Identify upsell opportunities and support customer retention strategies
Deliver client trainings, webinars, and promote new features
Serve as the voice of the customer, relaying feedback to internal Product and R&D teams
Partner with Sales and Marketing to drive regional expansion.

We are looking for a Customer Success Operations Specialist.
The Customer Success Operations Manager will be responsible for building, optimizing, and scaling the operational framework that supports our Customer Success, Customer Support and operations teams. You will work closely with Sales Operations, Product, and technical teams to streamline and optimize customer success operations, ensuring seamless cross-functional collaboration. Additionally, you will be responsible for implementing playbooks and processes to drive efficiency, scalability, and enhanced customer experience.

Additionally, you will lead the implementation of a CSP (Customer Success Platform), ensuring all departments are synchronized and leveraging automation to enhance efficiency. As first hire in this function, this role will be critical in shaping how Customer Success Operations supports business growth.
Key Responsibilities :
Assist in improving the process of implementing contract terms into our system, ensuring all agreed-upon points are accurately fulfilled and operations run smoothly.
Lead the selection, configuration, and implementation of a Customer Success Platform (CSP) to streamline workflows, track customer lifecycle health, and improve engagement.
Ensure full adoption across Customer Success, Support, NOC, Sales Operations, and Product teams, creating unified visibility into customer interactions and operational efficiency.
Improve customer onboarding, data plan provisioning, and contract management workflows to enhance efficiency.
Develop playbooks that define best practices for onboarding, monitoring, and troubleshooting customer data plans.
Standardize customer engagement workflows for different customer segments to improve retention and satisfaction.
Optimize cross-functional communication and data-sharing between Customer Success, Product, NOC, Support and Sales Operations.
Establish KPIs to track customer health & performance and team goals based on company strategy
Use analytics to provide insights into customer usage trends, potential risks, and opportunities for upselling/cross-selling.
Collaborate with finance and revenue teams to track contract terms, billing accuracy, and cost efficiency for customer data plans.
Technical Expertise: Proficient in AI tools, Power BI, Salesforce, Monday.com and experienced in implementing and managing Customer Success
Platforms (CSPs) for automation and optimization.

Were looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.
What you'll do:
Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them

We are looking for a Customer Success Engineer.
The Customer Success Engineering (CSE) role is a highly technical position that works directly with customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.
What you'll own
Implement small scope, high impact solutions to drive value for at risk or high opportunity customers.
Provide technical support for products, including configuration, troubleshooting, and best practices.
Assist customers with the implementation and integration of solutions.
Develop and maintain strong relationships with customers, serving as their trusted advisor.
Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
* Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
*** Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

Introducing Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker This isn’t your typical CSM role — and we’re not looking for a typical CSM. We’re searching for a strategic and creative Scale Customer Success Manager to own and build our entire SMB Success motion from the ground up . You will be the architect of how we engage, retain, and grow our thousands of SMB clients — through smart automation, one-to-many education, and a deep understanding of customer behavior. This role is foundational : your work will set the tone, structure, and impact of how Chargeflow delivers value at scale. You’ll define the playbooks, design the programs, and be a central voice in shaping how our customers succeed — and how our company scales. What You’ll Own and Drive: Build the SMB Success Engine: Own the post-sale journey for Chargeflow’s SMB segment — from onboarding to expansion — using automation, lifecycle strategy, and high-leverage communication. Design Scalable Engagement: Develop and execute one-to-many initiatives like email sequences, product tutorials, webinars, and self-serve training — driving deep adoption and long-term retention. Conduct multiple daily meetings with SMB clients and manage one-to-many customer success initiatives, including email sequences, webinars, video training, and automated outreach to maximize impact across our client base. Educate, Empower, Enable: Make every customer feel like a power user. Turn complex features into simple workflows through smart guidance, intuitive resources, and proactive outreach. Act on Data: Use customer data and behavioral insights to identify risks, opportunities, and churn signals — and proactively intervene at scale. Be the Voice of the Customer: Champion customer feedback (VOC) across the company, informing product direction, roadmap priorities, and feature design. Cross-Functional Partner: Collaborate with Product, Marketing, Sales, and Support to continuously optimize the end-to-end customer experience and amplify customer value. Drive Impact at Scale: Every initiative you build has the potential to reach thousands of customers. You’ll play a critical role in making Chargeflow the gold standard in SMB success.

DealHub offers a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise businesses. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals efficiently and precisely. We are continuing to grow and looking for a VP of Customer Success for the SMB segment. Scope:
* Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
* Driving customer lifetime value by defining the customer journey
* Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
* Collaborating across teams to identify and pursue customer growth opportunities
* Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.