דרושים » שירות לקוחות » Technical Customer Success Manager

We are seeking a dynamic and experienced Senior Customer Success Manager to lead and manage relationships with our high-profile, Fortune 500 clients. This role is critical in ensuring client satisfaction, successful implementations, and driving the adoption of our cutting-edge AI solutions. If you thrive in a fast-paced startup environment and have a passion for innovation and client success, we want to hear from you.
Responsibilities
Client Relationship Management: Build and manage strategic relationships with high-profile clients, especially Fortune 500 companies.
Client Onboarding: Lead client onboarding, product setup, training, and delivery of custom materials.
Implementation Project Management: Oversee implementation projects, coordinating across Product, R&D, and Data Science teams.
Client Workshops: Design and run client workshops to showcase AI capabilities and tailor solutions.
Client Engagement: Act as the main client contact, addressing issues and ensuring long-term satisfaction.
Success Tracking:Track success metrics, conduct reviews, and anticipate client needs.
Product Feedback Loop: Gather client feedback to inform product development and communicate updates.
Reporting: Generate reports with data analysts to highlight progress and drive strategy.
Problem Resolution: Resolve issues proactively with creative, client-focused solutions.

As an Enterprise CSM, youll serve as the trusted advisor to some of our most strategic customers across EMEA (Nordics, Baltics, Africa, Israel, and Southern Europe). Youll own the relationship end-to-end, helping clients navigate challenges, adopt our products, and grow their business through our platform.

What Youll Do:

Manage top-tier client accounts on all levels: technical, business, support, and product.

Drive product adoption and growth by providing strategic guidance and hands-on support.

Share relevant product updates and content with clients to support their evolving goals.

Identify upsell opportunities and support customer retention strategies.

Deliver client trainings, webinars, and promote new features.

Serve as the voice of the customer, relaying feedback to internal Product and R&D teams.

Partner with Sales and Marketing to drive regional expansion.

Power the Future with us!
At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 3,000 employees, offices in 36 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. What you will be doing:
* Build and maintain long-lasting solid client relationships.
* Train and maintain key customers
* Serve as the primary client contact for 2st level support issues requiring escalation.
* Multi-interface work, coordinating logs with contractors/customers/warehouses.

Country:
Israel

City:
Herzliya