לוח משרות דרושים Customer Success Manager

As a Customer Success Manager you will join a small team that moves fast.

Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.

Responsibilities (or what youll be doing):

You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies.

Help customers succeed and provide support both on the technical level and on the business side.

Onboarding new customers to be able to use our platform
Building and teaching technical courses on the platform
Deliver excellent support to customers, understand their needs, and ensure their success.
Serve as the main point of contact while acting as a liaison between clients and the rest of the team.
Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
Provide internal customer feedback.

We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware/software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows

We believe every challenge is an invitation to innovate. Were looking for an Enterprise Customer Success Manager (Russian Speaker) to help us shape the future of measurement. In this role, youll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.
About the role:
As a key member of our Customer Success team, you'll partner with some of our largest enterprise clients to drive product adoption, deliver strategic guidance, and ensure measurable business impact ,all while serving as their trusted advisor and voice within.
What Youll Do
Manage enterprise accounts across technical, business, and product aspects, ensuring alignment with client goals
Own the customer journey post-sale, including training, feature adoption, and strategic business reviews
Act as the bridge between clients and internal teams by sharing feedback with Product and R&D
Provide proactive updates on product releases, changes, and relevant content
Identify and lead upsell opportunities in collaboration with Sales
Facilitate webinars, workshops, and education sessions tailored to client needs
Partner with Marketing, Sales, and Partners teams to support growth in the region.
Please apply your CV in English.

* Entering new orders to NetSuite, and check new orders placed by OM team. Backlog ongoing maintenance including request dates, status, forecast
* Prepare daily shipping/packing plan and check it after PPWK is done. Organize and coordinate export shipments.
* Prepare DHRs for daily/weekly production plan.
* Maintain close communication with sales reps. and distributers, to check their demands and inform them about shipping schedule, delays/material issues.
* Internal communication with other departments (finance, purchasing, regulations, production control, packing, IT, service, engineering) in order to support distributers requests and improve work processes.

We are a global leader in hybrid cloud security. We bring a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. Our Customer Onboarding Managers (COM) are the face of us to our new customers, during their onboarding phase; they play a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the Cyber platform quickly and effectively, setting them up for long-term success.
Responsibilities:
* Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
* Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
* Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS. solutions to align with their business needs, providing technical expertise and recommendations.
* Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
* Educate and enable customers on our products and best practices, drive the onboarding to deliver fast time to value.
* Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
* Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
* Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
* Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
* Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

We are a leader in the chargeback automation industry, providing hands-free solutions to help merchants reclaim their revenue. Our innovative AI-driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward-thinking company that values innovation, responsibility, and fairness In this dynamic role, youll engage with customers strategically based on data insights, stepping in when churn risks or upsell opportunities arise. This approach allows you to focus on high-impact moments that drive retention and growth. Using your communication skills to build trust, address concerns, and expand accounts, youll navigate conversations with confidence and influence. If youre data -driven and adept at turning insights into action, this position offers the opportunity to make a significant impact on the customer journey and overall business success.
Key Responsibilities:
* Track and monitor account volume trends and performance metrics
* Use data -driven insights to anticipate and prevent potential churn.
* Assist support and onboarding teams in the post-go-live phase to ensure a smooth transition for low-touch accounts.
* Monitor early-stage account activity to ensure customers quickly realize value.
* Analyze data to understand natural growth trends and identify patterns that indicate customer readiness for expansion or upsell opportunities.
* Act as the escalation point when support needs more in-depth account analysis.
* Conduct ad-hoc portal training to help customers fully utilize the products capabilities.
* Provide regular reporting to internal stakeholders on customer health, churn risks, and growth potential.

Were looking for a strategic and execution-driven Senior Customer Success Operations Manager to help us scale and optimize our global CS and Support organization .

This individual will own the systems, data, and workflows that power our ability to deliver best-in-class customer experiences across segments, regions, and use cases from MSSPs to enterprise red teams.

This role is central to driving our operational maturity forward: from tooling and automation to customer health modeling and performance visibility across 1000+ accounts.




What You'll Own

Systems & Tooling

Lead the implementation and optimization of key tools (e.g., Gainsight, SFDC, Databricks) to support CS workflows, renewals, adoption tracking, and support ops
Partner with Product, R&D, and Support teams to align tech stack with EV/EM rollout phases and customer lifecycle milestones
Own ongoing configuration and governance of Salesforce for CS use cases including playbooks, task flows, renewal views, and reporting
Serve as the go-to SME for Gainsight (a plus) health scores, CTAs, journey orchestration, and adoption triggers


Data & Insights

Build scalable reporting models to track CS performance, GRR/NRR trends, usage signals, and early warning indicators
Design customer health scoring models using both structured inputs (e.g., ARR, support trends) and behavioral and adoption signals
Drive quarterly CS insights for leadership reviews and board presentations


Strategy & Enablement

Drive operational alignment across CS, MSSP, and Support teams to ensure SLAs, success plans, and validation strategies are measurable and scalable
Support customer segmentation and service tiering (e.g., Core Defense / Adaptive Security / Offensive Advantage) with relevant data views and automation
Partner with CS leadership on forecasting, headcount modeling, and compensation design support

We are looking for a passionate, customer-focused Customer Success Manager to lead the implementation and ongoing success of our product for our customers. As a CSM, youll be the trusted advisor and main point of contact for finance professionals - from mid-level managers to C-suite executives - helping them unlock the full potential of CONNECT. This is a fantastic opportunity to apply your FP&A knowledge in a tech-forward environment, drive high-impact engagements, and join a growing team with lots of room for professional growth.
What You'll Do:
Leverage our product to deliver clients impactful, real-time reporting solutions across Excel, ERP, CRM, and HRIS systems. Seamlessly access and integrate data from multiple sources-directly within Excel.
Provide recommendations for possible process changes to help optimize current procedures and maximize outcomes.
Build long-term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support.

We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth.

This role blends account ownership, project execution, and strategic collaboration across internal teams.

You will manage a customer portfolio and drive measurable outcomes aligned with their business goals.

What You Will Do:

Onboarding & Delivery Execution:
Lead customer onboarding and ensure seamless go-lives.
Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope.
Track milestones, dependencies, and risks with precision.

Customer Growth & Expansion:
Identify upsell and expansion opportunities through ongoing engagement.
Collaborate with Sales and Account teams to support growth initiatives.
Drive customer outcomes and long-term value realization.

Cross-Functional Collaboration:
Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.
Share customer feedback with internal teams to inform product improvements.

Reporting & Visibility:
Maintain accurate records in HubSpot and communicate updates via Slack and internal reports.
Provide regular updates to senior leadership on customer health, risks, and success metrics.

Required Partner Onboarding Manager
As a Partner Onboarding Manager you will:
Build strong relationships with new partners, serving as their dedicated point of contact throughout onboarding. Understand their business goals and provide personalized guidance to maximize their value from our solutions.
Design and execute a seamless onboarding experience for assigned partners. Manage the entire onboarding process, from pre-boarding to activation and beyond.
Ensure accountability from the partner side by establishing clear expectations for their participation and timely completion of onboarding tasks. Work collaboratively with partners to identify and overcome any challenges that might hinder their progress towards achieving the expected volume or results.
Work closely with cross-functional teams (Sales, Sales Engineers, Account Management, Product, Compliance) to ensure a smooth and efficient onboarding journey. Proactively address any roadblocks that may arise.
Track and analyze onboarding metrics to identify areas for improvement. Continuously refine the onboarding process internally and with the partner for enhanced partner success.
Develop and maintain onboarding resources, such as manuals and knowledge base articles, to equip partners with the knowledge they need to succeed.
Maintain a deep understanding of our product offerings and features to provide partners with accurate and insightful information.

Were hiring a Customer Success Engineer to work directly with customers to implement, troubleshoot, and optimize the platform- across Linux, Kubernetes, IAM, and secure access workflows. Youll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective.

Responsibilities:

Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
Investigate and resolve cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
Write KB articles to streamline troubleshooting and improve customer experience.
Learn customers business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
Act as a trusted advisor and support critical issues.

?MazeBolt was named number #11 of the 2024 DUNS 100 top companies to work at in Israel. Together, we’ve built more than just a workplace; we’ve built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup company composed of skillful team players, working closely with each other and a continuously growing worldwide customer base. MazeBolt empowers organizations to shift from reactive DDoS firefighting to proactive resilience - ensuring business continuity, customer trust, and measurable risk reduction. RADAR™ by MazeBolt is the patented DDoS Vulnerability Management solution that enables organizations to avoid downtime and safeguard business continuity through nondisruptive, continuous DDoS testing - proactively validating every layer of deployed DDoS security and addressing both current and evolving AI-driven threats.

Job Description:
MazeBolt is seeking a highly skilled Senior Customer Success Manager and Presale to join our growing team. This strategic role bridges technical expertise with customer engagement, ensuring that our enterprise customers achieve their business objectives through MazeBolt’s cutting-edge security products. This is a key role in MazeBolt’s success. You will serve as both a trusted advisor and technical expert, working directly with customers from onboarding through adoption and long-term success. You will also play a key role in supporting the global sales team by delivering technical presentations, guiding proof-of-concepts, and ensuring smooth evaluations that lead to customer wins and renewals. You will be managing our customers and making sure all get the value they deserve and that the value is delivered through excellent service and account management. This position requires someone with strong cybersecurity and networking knowledge, excellent communication skills, and the ability to thrive in a fast-paced, startup environment.

Duties and Responsibilities:
Customer Success & Account Management
* Serve as the primary point of contact for enterprise customers, including Fortune 500 organizations
* Manage the full customer lifecycle including onboarding, adoption, renewal, and expansion
* Understand customer pain points, compelling events, business goals, and success measures and align MazeBolt solutions to meet those objectives
* Conduct regular touchpoints such as QBRs/EBRs and ongoing strategic reviews to demonstrate value
* Drive product adoption and usage while minimizing churn and ensuring timely renewals
* Act as the customer advocate internally by relaying feedback to product, support, and management teams
* Analyze system usage to recommend additional services, training, or solutions to maximize value
* Lead customers through technical project lifecycles: architecture design (HLD, LLD), installation, configuration, documentation, and validation
* Troubleshoot and resolve complex networking/security issues to ensure resilience, compliance, and performance goals
* Map customer network topologies and translate requirements into product solutions
* Partner closely with Professional Services to deliver seamless implementations
* Educate customers on best practices for using MazeBolt’s products, ensuring security visibility and remediation success
* Respond to functional and technical elements of RFIs/RFPs PreSale Support
* Support the global sales team in presale activities, including technical presentations, product demonstrations, and evaluations
* Gather customer requirements and translate them into solution designs
* Create and manage Proof of Concepts (POCs) to ensure successful outcomes
* Assist customers in preparing infrastructure for product deployment
* Work with account teams to identify upsell and cross-sell opportunities by uncovering additional use cases Reports to : VP Services Office Location : Ramat Gan, Israel

Were looking for a Director of Training to build and lead our comprehensive training strategy and execution across customers and internal teams. Youll be the go-to expert ensuring our global workforce and customers can maximize the value of our maritime AI solutions.

Youll be diving deep into maritime domain expertise and product knowledge to create world-class training experiences that scale globally.

Reports to: VP Business Services

What Youll Own

Training development

Build ongoing product and solutions training curricula to keep customers and internal teams current with our evolving AI solutions
Manage certification programs and compliance training requirements
Create maritime domain training for non-maritime team members
Develop and adjust to role-specific training tracks (customer success, support, sales etc.)
External Customer Training

Lead customer education strategy from onboarding through advanced use cases
Build scalable training programs for our diverse global customer base
Create self-service training resources and knowledge bases
Design certification programs for customer power users
Deliver executive-level training sessions and workshops
Strategic Training Operations

Partner with Product, R&D, Product Marketing and Customer Success to stay ahead of feature releases
Build training analytics and success metrics to measure program effectiveness
Manage training technology stack and platforms use advanced AI tools
Scale training delivery across multiple time zones and languages