לוח משרות דרושים Help Desk - מחשבים ורשתות במרכז

We are looking for a high-energy, driven Support Engineer to join our organization! We are an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology, innovation, and knowledge, this is the place to be.
The Support Engineer will be part of our Support team and represent us as the professional authority in ongoing work with the technical factors from the clients side.
Responsibilities:
Provide support as part of our mini teams that manage our customers
The Support Engineer will work closely with the client account manager, his direct team leader and other members of the support team, as well as corroborate with Ops and the Development teams

The worlds leading and largest firm in consulting and accounting services, is seeking an IT Support Specialist.
Providing internal users with hardware and software troubleshooting support
Offering both in-person and remote assistance
Managing and responding to support tickets within a ticketing system
Providing on-site support to remote offices.

we are a global fintech company (NASDAQ; TASE: NYAX) and a leading provider of cashless payment, consumer engagement, and business management solutions for the unattended retail sectors.
We are currently seeking a NOC Technical Support to join the NOC Team and play a pivotal role in shaping the future of our company.
You should apply if you are a self-motivated individual with the ability to perform under pressure in a dynamic environment we offer a great working environment in a successful company and development opportunities going forward.
The NOC Technical Support will report to NOC Team Leader.
Key Responsibilities
Respond to events and various technical problems in real-time.
Provide technical issue resolution with worldwide customers via emails and calls.
Monitor and liaise activities of the production environment, network and business transaction reports.
Diagnose the cause of problems in a complex environment to provide effective solutions quickly.
Configure and build monitoring systems and reports.
Work with clients, account managers, technical and support representatives to resolve application problems.
24/7 shift position.

Required Technical Support - Tier 1
If you're looking to grow your skills, make a difference, and be part of an innovative team, this is the place for you.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow our Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.

Were looking for an outstanding IT Technician to help spread the magic. Reporting to the IT Manager, you will be part of the broader IT organization.
WHAT YOULL DO
Provide tier 1 and tier 2 support for all end users, both remotely and in person.
Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, as well as audiovisual systems, office networks, peripherals, and software.
Participate in asset management activities related to both hardware and software.
Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees.
Draft and update detailed internal and end user-facing documentation related to supported technologies and processes.
Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
Stay current on technologies used by the company and all internal changes.

looking for an experienced End-User Computing Specialist, to assist organizations on their journey to the digital workspace.
Our goal at EUC is to help organizations achieve the best user experience in the IT workspace. We strive to embrace the latest EUC technologies and to provide our customers with the best possible solutions for their users' workspace.
As the challenge of IT departments keeping up with their users' requirements is growing, more and more organizations are making their journey to the Digital Workspace. We are here for them to provide the guidance and experience we've gathered through the years in the IT industry.

We've built our team upon values such as quality and reliability and we are searching for someone who shares these values and seeking to be part of a growing and innovative company.

What you will do:
As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.

Responsibilities:
Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as Terminal, VDI, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during day time and night time if required
Take ownership of patching and upgrade projects for EUC environments in various organizations
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
The role includes executing field activities throughout the country, mainly in Gush Dan

We are looking for an experienced IT Help Desk professional to join our growing global team in an R&D environment.

As an IT Help Desk, you will be our employees' first point of contact for IT issues.

The ideal candidate will have excellent interpersonal skills, be a strong team player, and be able to solve technical problems effectively.

Please note:
Please submit your CV in English.
We are located in Herzliya and work in a hybrid work mode.

Your day-to-day:
Provide 1st-level technical support to local and remote organization's internal users for any IT-related issues through the ticketing system and other communication channels.
Ownership of all the organization's technical assets, including laptops, printers, and meeting rooms.
Respond to monitoring alerts, diagnose and resolve technical issues, and conduct root cause analysis.
Install, configure, and maintain on-premise and cloud components, collaborating with other departments or third-party vendors as needed.
Carry out recurring IT procedures and tasks, such as onboarding and offboarding employees.
Install, set up, and maintain both on-premise and cloud systems.
Manage tasks on computers, servers, and other systems, including updates, deployments, and security hardening.
Working closely with other teams and 3d-party vendors.
Write step-by-step guides.

Our Information Technology department is looking for a Hardware and Software PC Technician and Helpdesk team member to join the Global IT Team.

Location: This position is based in Tel Aviv

Responsibilities
The position includes providing IT support to the companys internal customers in Israel and abroad.

We are looking for an experienced Help Desk Team Leader/Manager to lead our technical support team. The ideal candidate will be responsible for managing the team, providing high-level technical support, continuously improving service processes, and ensuring user satisfaction. If you have experience managing technical support teams, excellent service skills, and the ability to work in a dynamic environment, we want you on our team!
you will:
Manage the technical support (Help Desk) team and provide professional guidance to employees.
Oversee service level agreements (SLAs) and ensure compliance with organizational goals.
Provide technical support to users and resolve complex technical issues.
Develop and implement workflows to improve service and support levels.
Collaborate with IT departments and lead technology projects.
Train and develop the support team professionally.
Manage ticketing systems and oversee reports and performance metrics.
Implement new technologies and enhance user experience.