דרושים » מחשבים ורשתות » Help Desk Support Representative

We are an international, growing cyber security company looking for a creative and proactive architect to investigate the top of the edge IT and automotive systems with the ability to identify potential risk and threats and come up with ways to mitigate them. We manage security concept development and system architecture from within the automotive industry itself - making plans for the new cars to come.

About the Role

The ideal candidate will provide technical support to employees, resolve hardware and software issues, and ensure smooth day-to-day IT operations across the organization.

Key Responsibilities

Serve as the first point of contact for internal technical support requests - remotely and locally.
Troubleshoot and resolve issues related to hardware, software, networks, and user accounts.
Install, configure, and maintain laptops, peripherals, and business applications.
Manage users and permissions in systems such as Active Directory, M365, and SSO platforms.
Document issues and solutions in the help desk ticketing system.
Escalate complex problems to relevant IT team members when necessary.
Support onboarding and offboarding processes, including equipment setup and retrieval.
Monitor system performance and support routine maintenance tasks.
Assist in writing guides, FAQs, and internal documentation for employees.
Follow security best practices and help enforce IT policies.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.

In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.

An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience, and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.

Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

We are seeking an IT Technical Support/Help Desk to join our global Information Technology team, supporting our offices across the IL & APAC and an employee population of around 1,000 employees.
Based out of our Netanya office, we are looking for an IT Technical Support/Help Desk who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.
Teads is the worlds leading content recommendation platform. We work with many of the worlds leading online publishers and brands, helping them monetise their offering and drive customers to their content.
We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.
What will you do?
The IT Technical Support/Help Desk will mainly support our end-users with all their day-to-day needs. In addition, maintain our office infrastructure, AV, and end-points throughout Teads locations in IL & APAC. The successful candidate must be a self-starter with the confidence and experience to provide day-to-day operation and user support, handle the IT services in our local and remote locations and execute strategic IT projects while interacting with the different departments and stakeholders.
In your first few weeks you will be introduced to Teads IT Infrastructure and Tools, learn how to support the end users, maintain the office infrastructure environment and collaborate with other team members across the department.

We are seeking a Help Desk Specialist to join our global Information Technology team, supporting our offices across the IL & APAC and an employee population of around 1,000 employees. Based out of our Netanya office, we are looking for a Help Desk Specialist who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.
We are the worlds leading content recommendation platform. We work with many of the worlds leading online publishers and brands, helping them monetise their offering and drive customers to their content.
We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.
What will you do?
The Help Desk Specialist will mainly support our end-users with all their day-to-day needs. In addition, maintain our office infrastructure, AV, and end-points throughout Teads locations in IL & APAC. The successful candidate must be a self-starter with the confidence and experience to provide day-to-day operation and user support, handle the IT services in our local and remote locations and execute strategic IT projects while interacting with the different departments and stakeholders.
In your first few weeks you will be introduced to Teads IT Infrastructure and Tools, learn how to support the end users, maintain the office infrastructure environment and collaborate with other team members across the department.

we are looking for a IT Help Desk Support to join the ride as we spearhead the next revolution in electronics!
Responsibilities
Helpdesk Support
Respond to user queries via helpdesk ticketing system, email, in person, and remote access tools.
Provide first- and second-line technical support for hardware, software, and network issues.
Diagnose and troubleshoot incidents and service requests, escalating as necessary.
Follow standard operating procedures for incident response, documentation, and escalation.
Administer and maintain helpdesk/ticketing software, ensuring accurate records of all requests and resolutions.
Develop and deliver end-user training sessions and create supporting materials.
Write and update user guides, FAQ documents, and training manuals.
User Lifecycle Management
Onboarding and Offboarding:
Provision accounts, devices, and necessary access rights for new users.
Offboard departing users, including revoking access, collecting equipment, and archiving data.
Maintain and periodically review user accounts and permission groups to ensure compliance and security.
Endpoint Management
Provision and manage company devices (Windows, Mac, mobile), ensuring compliance with security policies.
Support device lifecycle management: setup, maintenance, asset tracking, and decommissioning.
Asset Management: Track and manage IT assets, licenses, and inventory.

Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At our company, we believe its not just about finding risk but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.
We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies, including Siemens, Airbus, Salesforce, Stellantis, Adidas, Wal-Mart, and Sanofi.
What are we looking for?
We are seeking an experienced IT Help Desk/System to join our team. The ideal candidate will have at least 3 years of experience providing IT support and troubleshooting technical issues across Windows OS, MacOS, and Okta. You will be responsible for diagnosing and resolving IT-related issues, ensuring smooth operation of our systems, and providing excellent technical support to end-users.
How will you make an impact?
Provide first-line support to employees for hardware, software, and network-related issues.
Diagnose and resolve technical problems related to Windows OS, MacOS, and Okta.
Install, configure, and maintain computer systems and applications.
Ensure security and data privacy compliance across all IT operations.
Manage and support user accounts, access permissions, and authentication processes.
Maintain IT documentation, including troubleshooting steps and solutions.
Communicate effectively with team members and end-users to resolve issues efficiently.
Stay updated with the latest IT security threats and best practices.

We are seeking IT administrator to join the IT group, reporting to the Head of IT. We are looking for a team player, independent and responsible person, quick learner, adapting to changes.

Responsibilities include:
Be part of our Global IT team for all companys worldwide employees.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Maintain, upgrade, and troubleshoot physical and virtual PCs / Laptops,
Install, modify, and repair computer hardware and software for all the company worldwide employees.
Prepare and install new employees computers (Mac & Windows).

You will:
Deliver innovative solutions (cloud platforms) Azure AD, Office 365, Intune, and related technologies.
Support on / off-boarding process.
Support Papaya employees (global and local).
Monitor network performance and troubleshoot problem areas as needed.
Work with various teams - such as security, R&D, DevOps, and more.
Support and execute IT projects and new technologies.

We seek an experienced and highly skilled Senior IT Helpdesk / Team leader to ensure a robust, secure, and accessible IT infrastructure for all employees.
Key Responsibilities:
Lead Technical Support: Manage, prioritize, and resolve complex IT support requests (hardware, software, network, SaaS) via the ticketing system.
Proactive Issue Resolution: Diagnose and resolve complex issues for internal/remote staff, identifying and addressing recurring problems to enhance system reliability.
Documentation & Knowledge: Maintain accurate troubleshooting records and create/update documentation for the IT team.