דרושים » מחשבים ורשתות » Help Desk Support Representative

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.
In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.
An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience, and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.
Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

We are looking for an Helpdesk Admin Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
We are seeking a highly motivated and detail-oriented Helpdesk Support Specialist to join our growing team. In this role, you will be the first point of contact for our employees, providing exceptional technical support and ensuring a smooth and efficient IT environment. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and supporting a variety of critical applications.
Responsibilities:
Provide timely and effective technical support to end-users via tickets, email and in-person while addressing hardware, software, and network issues.
Troubleshoot and resolve technical problems related to Windows and macOS operating systems, including laptops, desktops, and peripherals.
Manage user accounts and access permissions using JumpCloud.
Manage user email and groups using Google WorkSpace.
Support and maintain Atlassian suite applications (e.g., Jira, Confluence), Slack and other company wide applications.
Administer and troubleshoot Zoom Rooms systems, ensuring seamless video conferencing experiences.
Onboard and offboard employees, including setting up new user accounts, configuring hardware, and managing access permissions.
Manage IT procurement: sourcing, ordering, and inventory management of hardware and software.
Document technical solutions and procedures to build a comprehensive knowledge base.
Maintain accurate records of support requests and resolutions.
Provide training and support to end-users on various software and hardware applications.

we are looking for a Help Desk.
As a Helpdesk Technician, you will provide day-to-day technical support to employees and help ensure the smooth operation of IT services across the organization. You will serve as the first point of contact for IT issues, supporting both Windows and macOS environments, assisting with onboarding and offboarding, and managing the lifecycle of company devices.
This is a great opportunity to join a dynamic environment and play a key role in delivering reliable IT services, improving response times, and maintaining a high level of user experience across the company.
The day-to-day :
Respond to user requests via phone, email, chat, and ticketing systems.
Troubleshoot and resolve issues related to hardware, software, networks, and corporate applications.
Support Windows and macOS devices, including hardware troubleshooting and setup.
Manage onboarding and offboarding processes, including device setup and access provisioning.
Administer and maintain company devices using Intune and manage access via Okta and Active Directory.
Provide onsite support for office technologies such as conference rooms, printers, and AV systems.
Collaborate with IT Ops, Security, HR, Facilities, and other teams to resolve issues and support company operations.

We are seeking a Help Desk Specialist to join our global Information Technology team, supporting our offices across the IL & APAC and an employee population of around 1,000 employees. Based out of our Netanya office, we are looking for a Help Desk Specialist who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.
We are the worlds leading content recommendation platform. We work with many of the worlds leading online publishers and brands, helping them monetise their offering and drive customers to their content.
We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.
What will you do?
The Help Desk Specialist will mainly support our end-users with all their day-to-day needs. In addition, maintain our office infrastructure, AV, and end-points throughout our locations in IL & APAC. The successful candidate must be a self-starter with the confidence and experience to provide day-to-day operation and user support, handle the IT services in our local and remote locations and execute strategic IT projects while interacting with the different departments and stakeholders.
In your first few weeks you will be introduced to our IT Infrastructure and Tools, learn how to support the end users, maintain the office infrastructure environment and collaborate with other team members across the department.

we are looking for a Help Desk Team Leader.
As the IT Support Team Leader, you will lead a small team of IT support professionals while remaining fully hands-on.
You will take ownership of global end-user support, set priorities, and drive a strong customer service approach. This role requires strong technical expertise and active hands-on involvement.
What you'll do:
Team Leadership & Development - Lead, mentor, and grow a high performing IT support team with a strong focus on service quality and user experience
Global IT Support - Deliver consistent, high quality IT support for employees worldwide, including remote users
Hardware, Software & Vendor Management - Manage IT assets, licensing, procurement, and vendor relationships
Knowledge Management & Training - Build and maintain documentation, training materials, and self-service tools
Automation & Service Optimization - Drive automation and process improvements to increase efficiency and reduce manual effort
Cross‑Functional Collaboration - Partner with infrastructure, security, and IS teams to align support with organizational goals
KPIs, SLAs & Insights - Monitor service performance using KPIs and SLAs to continuously improve delivery
Tech Lead - Serve as a hands‑on technical leader, promoting modern tools and best practices across the team

We are seeking an IT Technical Support/Help Desk to join our global Information Technology team, supporting our offices across the IL & APAC and an employee population of around 1,000 employees.
Based out of our Netanya office, we are looking for an IT Technical Support/Help Desk who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.
We are the worlds leading content recommendation platform. We work with many of the worlds leading online publishers and brands, helping them monetise their offering and drive customers to their content.
We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.
What will you do?
The IT Technical Support/Help Desk will mainly support our end-users with all their day-to-day needs. In addition, maintain our office infrastructure, AV, and end-points throughout our locations in IL & APAC. The successful candidate must be a self-starter with the confidence and experience to provide day-to-day operation and user support, handle the IT services in our local and remote locations and execute strategic IT projects while interacting with the different departments and stakeholders.
In your first few weeks you will be introduced to our IT Infrastructure and Tools, learn how to support the end users, maintain the office infrastructure environment and collaborate with other team members across the department.

we are looking for a IT Tech Support.
How you will make an impact:
Provide on-site IT support for all issues related End-User Technologies, including Hardware and Software issues on End-User devices, Onboard and Offboard employees, follows procedures and guidelines, and maintains compliance in our environment.
Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
Procure, Configure and manage customer workstation, portable computing devices and peripherals (Following defined procurement, imaging and deployment processes)
Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. A/V support, Lab support and production line support if applicable for your region)
Participate in global projects like Hardware Asset Management, Identification of personas, Lifecycle upgrades and others.
Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
Adhere to global HW standards and global processes to ensure consistency
Document problem resolution and contribute to knowledge management, and provides training to other colleagues to distribute the knowledge.
Coordinate activities with third party vendors as needed (Equipment support and Warranty, Project Needs, Vendor relations / feedback, etc

we are looking for a IT Tech Support.
How you will make an impact:
Provide on-site IT support for all issues related End-User Technologies, including Hardware and Software issues on End-User devices, Onboard and Offboard employees, follows procedures and guidelines, and maintains compliance in our environment.
Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
Procure, Configure and manage customer workstation, portable computing devices and peripherals (Following defined procurement, imaging and deployment processes)
Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. A/V support, Lab support and production line support if applicable for your region)
Participate in global projects like Hardware Asset Management, Identification of personas, Lifecycle upgrades and others.
Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
Adhere to global HW standards and global processes to ensure consistency
Document problem resolution and contribute to knowledge management, and provides training to other colleagues to distribute the knowledge.
Coordinate activities with third party vendors as needed (Equipment support and Warranty, Project Needs, Vendor relations / feedback, etc

we are seeking a Help desk Technician! What will you do?
* Provide high-quality support to employees (on-site and remote) covering hardware, software, OS, and network infrastructure.
* Troubleshoot and repair laptops/desktops, set up workstations, and manage peripheral equipment (monitors, docking stations, IP phones).
* Manage user accounts and permissions in Active Directory, Office 365, and Google Workspace
* Track IT inventory and manage the full IT onboarding/offboarding process for employees.
* Diagnose basic connectivity issues, WiFi configurations, and printer/file-sharing setups.

The GSD Team Member will be part of the Global Service Desk, handling and resolving support tickets and other IT-related issues and requests raised by our employees and outsourced personnel. The member will also perform ongoing IT support tasks and preserve a strong commitment to high-quality customer service and a solid work ethic.

The candidate will have sufficient knowledge to act as both a Tier 1 and Tier 2 support agent, a role that requires an experienced technologist with a proven track record of hands-on experience in Networking, Systems, and Security. A high level of technical orientation is a must.


What will you do?
Provide technical support via email, phone, and in person (hands-on), while adhering to and maintaining SLAs set by IT Management.
Perform onboarding of new employees, as well as off-boarding of exiting employees.
Maintain and manage all IT assets in IL.
Work with senior-level IT administrators to determine and resolve high-level problems.