דרושים » מחשבים ורשתות » לחברת הייטק בתא דרוש.ה IT services!תנאים של הייטק!

The GSD Team Member will be part of the Global Service Desk, handling and resolving support tickets and other IT-related issues and requests raised by our employees and outsourced personnel. The member will also perform ongoing IT support tasks and preserve a strong commitment to high-quality customer service and a solid work ethic.

The candidate will have sufficient knowledge to act as both a Tier 1 and Tier 2 support agent, a role that requires an experienced technologist with a proven track record of hands-on experience in Networking, Systems, and Security. A high level of technical orientation is a must.


What will you do?
Provide technical support via email, phone, and in person (hands-on), while adhering to and maintaining SLAs set by IT Management.
Perform onboarding of new employees, as well as off-boarding of exiting employees.
Maintain and manage all IT assets in IL.
Work with senior-level IT administrators to determine and resolve high-level problems.

We are looking for an Helpdesk Admin Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
We are seeking a highly motivated and detail-oriented Helpdesk Support Specialist to join our growing team. In this role, you will be the first point of contact for our employees, providing exceptional technical support and ensuring a smooth and efficient IT environment. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and supporting a variety of critical applications.
Responsibilities:
Provide timely and effective technical support to end-users via tickets, email and in-person while addressing hardware, software, and network issues.
Troubleshoot and resolve technical problems related to Windows and macOS operating systems, including laptops, desktops, and peripherals.
Manage user accounts and access permissions using JumpCloud.
Manage user email and groups using Google WorkSpace.
Support and maintain Atlassian suite applications (e.g., Jira, Confluence), Slack and other company wide applications.
Administer and troubleshoot Zoom Rooms systems, ensuring seamless video conferencing experiences.
Onboard and offboard employees, including setting up new user accounts, configuring hardware, and managing access permissions.
Manage IT procurement: sourcing, ordering, and inventory management of hardware and software.
Document technical solutions and procedures to build a comprehensive knowledge base.
Maintain accurate records of support requests and resolutions.
Provide training and support to end-users on various software and hardware applications.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

We are looking for a Tier 2 Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a growing team of top professionals that own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients, be an essential part of the success of both our customers and Account Executives maintaining and supporting customers post launch. Tasks include resolving inbound technical issues, troubleshooting complex integrations, monitoring and proactively enhancing live AI Agents and serving as a technical SME.

As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer. This position will report to Manager, Support Engineering.

Responsibilities
Engage with customers via multiple channels (ticketing system, calls and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Serve as a technical subject matter expert, focusing on swift resolution of issues and proactive monitoring of performance
Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Support Engineering team, ensuring theyre equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.
Build robust solutions and internal tools to help TSEs debug metric behavior, query complexity, and visibility gaps faster and more consistently.
Scale knowledge globally through training sessions, office hours, and playbooks to prepare the Solutions team for new features and improvements.

We are seeking a motivated and customer-focused Tier 1 Support Specialist to join our dynamic team. As a Tier 1 Support Specialist, you will be the first point of contact for our customers, providing technical assistance and ensuring a seamless experience with our platform. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering excellent customer service.

This role is based in Israel and follows a hybrid model: one day per week from our Tel Aviv office, and the rest remote.

Key Responsibilities:
Serve as the first point of contact for customers via email, chat, and phone to resolve product-related issues.
Provide timely and effective technical support, troubleshooting problems, and guiding users through solutions.
Document customer interactions, steps taken to resolve issues, and escalate complex cases to Tier 2 support or engineering teams when necessary.
Assist with user onboarding, training, and general inquiries to enhance customer experience.
Collaborate closely with the product and development teams to report bugs and suggest improvements based on customer feedback.
Stay up-to-date with product updates, new features, and best practices to effectively support users.

we are a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, we enable creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, we provide a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently.
?About the Role We are looking for a tech-savvy, service-oriented IT Service & Automation specialist to join our team. This is a unique hybrid role (50/50 split) designed for someone who loves solving hands-on technical issues while possessing the mindset of an automation builder. You will provide top-tier support to our employees (primarily Mac environment) while actively streamlining our internal IT processes through low-code automation and API integrations.
What Youll Do Service & Support (50%): Provide high-quality Technical Support (On-site) for our team, managing tickets via Freshdesk and ensuring a seamless Employee Experience. IT Automation: Identify manual bottlenecks and build low-code workflows to automate IT operations (e.g., Onboarding/Offboarding, permission syncing). system Administration: Manage and optimize our SaaS stack, including Google Workspace, Okta, and HiBob Fleet Management: Administer our Mac-based environment using JumpCloud (MDM) to ensure security and compliance. Integration: Use Webhooks and APIs to connect different platforms and create automated data flows between our internal tools.

Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions.
This role is more than just troubleshooting-it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
What You'll Do:
Customer Support & Troubleshooting:
Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:
Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:
Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:
Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

we are seeking an IT Team Leader to lead Tier-2 IT support and manage a globally distributed helpdesk team. This role requires strong leadership, a service-first mindset, and operational excellence in a fast-paced environment.
Key Responsibilities:
Lead, mentor, and develop IT support engineers across multiple time zones
Serve as the primary escalation point for Tier-2 issues and complex employee cases
Define, track, and act on IT support KPIs to drive continuous improvement
Oversee global desktop, endpoint, and application support (Windows & macOS)
Manage IT procurement, vendor relationships, contracts, and SLAs via NetSuite
Partner with HR, Finance, and Security on onboarding/offboarding and access management
Ensure effective use of core tools: Jira, Okta/Azure AD, Kandji/Intune, Google Workspace, M365

Were looking for an experienced Tier 2 Technical Support with a creative mind and extraordinary investigation skills to join our team.
The team aims at providing immediate, high-quality analysis and technical solutions to any issues raised by our players.
Responsibilities
Investigate & Resolve technical issues escalated from Tier 1 agents
Identify the root cause for issues in the game
Analyze system logs and dashboards to streamline troubleshooting
Be the point of escalation between Customer Support and R&D
Work closely with the technical support (Tier 3) to solve technical issues
Provide comprehensive information regarding technical issues with our products.

We are Looking for a production analyst to join our Technical Support team.
As a Production analyst in the Support team, you'll collaborate with the business team, R&D team, and BI team and dive into the heart of our platform, analyzing large data sets to address technical production incidents.
What you'll be doing
Conduct in-depth analysis of vast and intricate data sets, reflecting the behaviors of millions of users, to swiftly address technical production incidents.
Take charge of the resolution process for cases, collaborating seamlessly with internal teams, and maintaining transparent communication with stakeholders throughout.
Develop internal data tools for the Technical Support team to improve the investigation capabilities of the team.
Proactively contribute to internal documentation and promote knowledge sharing within the team.
Effectively manage and prioritize multiple customer issues across our range of products and platform.