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At our company, our Service Technicians are the backbone of the Service operation, supporting our mission to
accelerate the worlds transition to sustainable energy.
Weve created one of the most innovative vehicles ever made, and as a Service Technician you will help
ensure an equally innovative service to our customers.
To succeed at our company, you must be energetic, highly organized, and smart working. You should have a
passion for the brand and the ability to build on your technical skill set and thrive in a team
environment.
Are you up for the challenge?
We offer:
A dynamic & fast-paced environment where inclusion, learning & collaboration are key to
success
The chance to work with innovative technology, advanced tools and software
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean and fun workplace
מה תעשו
Service, repair and improve: Working with our company specific software and advanced tools you will be performing repairs and maintenance on all types of our company vehicles
Driven: Efficient in completing repairs and driven to exceed expectations on quality and productivity
Become proficient to perform most complex repairs autonomously
Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before
return and pre-delivery
Collaborate: Working across teams, you will be sharing support and best practices in order to further improve the service experience
Develop: Setting you up for success our dedicated in-house training teams offer a blended learning strategy to help develop your technical skills. And by also sharing your own skills and knowledge with the team, youre a part of driving the whole group forward
Support: helping junior team members through their repairs and location management with tasks as needed.

Were seeking a hands‑on Field Support & Customer Complaints Engineer to serve as the technical front line for EMEA customers

Diagnosing complex motion system issues
Driving rapid resolution and closing the loop with robust corrective and preventive actions.
Manage complaints end‑to‑end (from intake through root cause analysis and CAPA)
provide on‑site and remote support
Closely collaboration with Engineering, Quality, Operations, Planning, Purchasing, Project Management, and R&D to protect customer uptime and product performance.
Job responsibilities:
Customer technical support (EMEA): Provide Tier‑2/3 remote and on‑site support for motion systems (mechanical, electrical, controls), including installation assistance, commissioning, optimization, and troubleshooting.
Complaint and Service Calls management: Own the full lifecycle of customer complaints and escalations-intake, triage, replication, root‑cause analysis (e.g., 5‑Whys, Fishbone, 8D), corrective actions, preventive actions, and formal closure with clear documentation.
Field diagnostics & failure analysis: Collect logs, waveforms, and measurements; analyze mechanical assemblies, drivers/controllers, cabling, and environmental factors to isolate issues; recommend fixes, field updates, or design/process changes.
On‑site interventions: Plan and execute field visits across EMEA to stabilize systems, perform repairs/replacements (RMA coordination), apply firmware/parameter updates, and validate effectiveness.
Quality collaboration: Work with Quality to initiate NCRs/CAPAs, verify containment, and track systemic improvements back into production and service knowledge bases.
Cross‑functional alignment: Coordinate with R&D, Project Managers, Operations, Planning, and Purchasing to ensure parts availability, ECO changes, and sustainable resolutions reflected in manuals, procedures, and training. [JD Service Eng | Word]
Knowledge assets: Create and maintain troubleshooting guides, service bulletins, and FAQs; deliver training to distributors and key customers.
Voice of Customer: Aggregate field insights to influence product reliability, usability, and serviceability; contribute data to reliability reviews and design FMEAs.
Tools & systems: Keep accurate case records in CRM/ticketing systems; maintain test rigs, jigs, and diagnostic tooling required for field validation.
Safety & compliance: Adhere to company and customer safety standards; ensure service work aligns with applicable quality procedures.

we are looking for a Mechanical Team Manager.
Responsibilities:
Lead the Mechanical team in the development and support of Nanomotion future and current products.
Deliver on projects and tasks as assigned by management.
Design of precise motion systems, intended for use in a complex multidisciplinary environment.
Responsible for product design from spec definition phase to transfer to production.
Establish processes & procedures to ensure professional excellence and timely and high-quality deliverables.
Develop the team to master the company core technology and become highly capable and agile.
Use proactivity and technical expertise to identify opportunities in the marketplace and improvement opportunities in the companys activities.
Work closely with Operations and Sales Departments.

we are looking for a NPI Quality Engineer.
Key Responsibilities:
Coordinate Cross-Functional Teams: Collaborate with R&D, design, procurement, and production teams to ensure smooth product launches.
Process Development: Develop and optimize manufacturing processes for new products using quality tools.
Documentation: Review and maintain process documentation, work instructions, and operator training materials.
Prototype Builds: Support PT builds and production ramp-up activities, ensuring product quality, yield, and cycle times meet expectations.
Issue Resolution: Identify and resolve production issues during development and transfer phases.
Compliance: Ensure compliance with quality and regulatory standards.
Continuous Improvement: Implement continuous improvement practices to enhance production efficiency and product quality.

we are expanding its operations in Northern Israel and establishing a new technology hub at MadaTech Nahariya in partnership with Northive, an initiative of the Portland Israel Fund. The new site is designed to strengthen the regions technology ecosystem and create opportunities for talent from Northern Israel to join RADCOMs impactful work. Employees in these roles will be full RADCOM employees and part of our global team.
As part of this expansion, RADCOM is seeking a Software Engineer Team Lead to lead the development of advanced telecom protocol software powering RADCOMs cloud-native network intelligence and assurance solutions. This role combines hands-on C++ expertise with technical and team leadership, focusing on high-performance protocol processing for 4G, 5G, and IMS networks, enabling real-time visibility and analytics for Tier-1 telecom operators worldwide.
Responsibilities
Technical Leadership.
Lead and mentor a team of software engineers.
Lead the design and development of high-performance protocol processing components using modern C++.
Own implementation and analysis of telecom protocols such as GTP, Diameter, SIP, HTTP/2, PFCP, and NAS.
Design software components for high-throughput telecom probes and analytics systems.
Ensure high standards of code quality, performance, scalability, and reliability.
Conduct design and code reviews, and drive engineering best practices.