DealHub is a customer-focused company, and as our rapid growth continues, we are seeking for a CSM Escalation Manager to help scale the growth of our Global CSM team and provide the highest standard of customer relations. What Youll Do
* Responsible for managing a small number of long-running, high-impact escalations as well as P0
* Mapping all customer points of contact and their role in the escalation
* Setting and resetting customer expectations on status and timelines
* Determining, alongside Engineering subject matter experts, who will need to be involved in order to resolve the escalation
* Obtaining the commitment of Engineering and Field leadership to dedicate the agreed-upon resources to the resolution of the escalation
* Organizing internal calls with DealHub personnel to ensure awareness and synchronization of our efforts to resolve the escalation
* Organizing customer calls and DealHub attendance of those calls
* Determining the necessary cadence of communication with the escalated customer and ensuring we follow that cadence

* Ensuring that our Follow-the-Sun model is effectively and consistently utilized to resolve managed escalations
* Developing and sending regular (textual) executive summaries to internal stakeholders, including members of the executive team as necessary, until escalation is resolved
* Ensuring timely delivery of all DealHub commitments to customers and internal stakeholders, along with other DealHub managers, and actively communicating any deliverables that slip schedule
* Deliver timely and high quality incident resolution focused on root cause analysis, prevention, and knowledge transfer of learnings from the issue
* Identify, manage and record escalation trends
* Onsite customer visits as required

We are a customer-obsessed company, and as our hypergrowth continues, we want to stay on top of our game. We are seeking a CS Ops / Enablement Manager to help scale the growth of our Global CSM team and provide the highest standard of customer relations.
What Youll Do
* Own CS tech stack - strategy, design and integration, ongoing training and support to the teams, managing relationships with vendors, monitoring adoption and success
* Own our customer portal tool and work hand in hand with relevant stakeholders on providing content and additional functionality
* Recognize and recommend software system improvements and re-evaluate and maintain software systems as needed
* Liaise with CS Ops team on dashboards/reporting and needs for CSMs
* Work hand in hand with the Global CSM team, CSM leadership and other departments in the organization to facilitate new/ongoing projects, processes, and tools and provide feedback to relevant stakeholders

DealHub is a customer-focused company, and as our rapid growth continues, we are seeking for a CSM Ops Manager to help scale the growth of our Global CSM team and provide the highest standard of customer relations. What Youll Do
* Own CS tech stack - strategy, design and integration, ongoing training and support to the teams, managing relationships with vendors, monitoring adoption and success
* Own our customer portal tool and work hand in hand with relevant stakeholders on providing content and additional functionality
* Recognize and recommend software system improvements and re-evaluate and maintain software systems as needed
* Liaise with CS Ops team on dashboards/reporting and needs for CSMs
* Work hand in hand with the Global CSM team, CSM leadership and other departments in the organization to facilitate new/ongoing projects, processes, and tools and provide feedback to relevant stakeholders
* CSM Marketing, G2, Gartner, go live launches
* Analyzing data, building reports and dashboards
* Apply Forecasting models for expansion during renewals
* Building repeatable processes to stabilize the scaling

Position: Global Service Specialist is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home. We are looking for an excellent Global Service Specialist to join the team. Job Description o As the Global Service Specialist, you will respond to service tickets via our Service Portal o You will be responsible for user management across multiple platforms and document user qualification o You will perform as the Technical Subject Matter Expert for all products and applications, providing technical support to service technicians for all products and applications o Answering customer support calls and following through until complete resolution within a timely manner o Manages project progress and milestones to meet deadlines o Confirm warranty status and approve warranty invoices o Responsible for the RMA (Returned Material Authorization) devices o Escalation of customer complaints and clinical questions o Assist with management of level 2 vendors, qualification and training of level 2 vendors and technicians

Scandinavian languages - native speaker
Strong verbal and written English communication skills
French native speaker
Valid Israeli work permit and residing in Israel
Ability and willingness to work 5 full-time shifts (both morning and evening hours) per week from our TLV office, in a hybrid model
Passionate about delivering beautiful customer experiences to people all over the world, by phone and by email
Strong empathy and joy in helping others
Strong troubleshooting and problem-solving skills with a particular eye for detail
Excellent communication and presentation skills on the phone and by email
Good organizational and time management skills
Curiosity for continuous learning
Ability to thrive in a fast-paced and dynamic environment
A good sense of humor our team truly likes to make work fun!
Experience working with customers in a customer support role Advantage
Experience in family research, history and biology Advantage **Please send your application in English.

High salaries
A comprehensive benefits package
Flexibility in shifts
A fun, young working atmosphere