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We are seeking a dedicated and customer-focused individual to join our team as a Customer Onboarding Operator.
In this role, you will play a part in ensuring a smooth and efficient onboarding process for our clients. Your primary responsibility will involve making calls to clients, guiding them through the onboarding journey, and assisting them in completing the necessary steps. The ideal candidate should possess excellent communication skills, attention to detail, and a strong commitment to providing exceptional client experiences.
Reach out to clients via phone calls to welcome them and initiate the onboarding process.
Provide clear instructions to clients on the required documentation, forms, and procedures needed to complete their onboarding.
Assist clients in navigating our platform or system, addressing any questions or concerns they may have along the way.
Ensure all client information is accurately documented and updated in our internal systems.
Collaborate closely with the onboarding team to identify and troubleshoot any potential roadblocks or challenges clients may encounter during the process.
Maintain a high level of professionalism, patience, and empathy while interacting with clients, understanding their unique needs, and tailoring assistance accordingly.
Handle escalated AML review queues.
Report positive and potentially positive screenings to MLROs.
Handle incoming tickets from customer support.
Perform routine quality control over the Client Verification teams.

We are looking for a Sales Associate.
Responsibilities :
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further development and closure
Close sales and achieve quarterly quotas.
Research accounts, identify key players, and generate interest
Maintain and expand your database of prospects within your assigned territory.
Team with channel partners to build pipelines and close deals.
Perform effective online presentations to prospects.

We are seeking a Technical Customer Success Manager (TCSM) with a proven track record in cybersecurity and enterprise customer engagement. This role is pivotal in driving customer success, maximizing Hyver adoption, and ensuring the delivery of high-impact cybersecurity services.
Responsibilities:
Customer Success & Strategic Advisory: Serve as a trusted advisor to enterprise customers, helping them understand and reduce cyber risk using the Hyver CRQ platform. Build and maintain strong relationships with CISOs, security teams, and business stakeholders. Act as the primary technical point of contact, managing escalations and ensuring customer satisfaction.
Hyver Platform Enablement: Lead onboarding, training, and continuous enablement to ensure deep adoption of Hyvers cyber risk quantification and exposure management capabilities. Translate complex cybersecurity data into actionable insights aligned with business priorities.
Professional Services Oversight: Coordinate and oversee delivery of red team, blue team, threat intelligence, and other professional services. Align service engagements with customer goals and ensure measurable outcomes.
Retention, Growth & Expansion: Drive customer retention through proactive engagement and value realization. Identify upsell and cross-sell opportunities in collaboration with the sales team.

Introducing Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker This isn’t your typical CSM role — and we’re not looking for a typical CSM. We’re searching for a strategic and creative Scale Customer Success Manager to own and build our entire SMB Success motion from the ground up . You will be the architect of how we engage, retain, and grow our thousands of SMB clients — through smart automation, one-to-many education, and a deep understanding of customer behavior. This role is foundational : your work will set the tone, structure, and impact of how Chargeflow delivers value at scale. You’ll define the playbooks, design the programs, and be a central voice in shaping how our customers succeed — and how our company scales. What You’ll Own and Drive: Build the SMB Success Engine: Own the post-sale journey for Chargeflow’s SMB segment — from onboarding to expansion — using automation, lifecycle strategy, and high-leverage communication. Design Scalable Engagement: Develop and execute one-to-many initiatives like email sequences, product tutorials, webinars, and self-serve training — driving deep adoption and long-term retention. Conduct multiple daily meetings with SMB clients and manage one-to-many customer success initiatives, including email sequences, webinars, video training, and automated outreach to maximize impact across our client base. Educate, Empower, Enable: Make every customer feel like a power user. Turn complex features into simple workflows through smart guidance, intuitive resources, and proactive outreach. Act on Data: Use customer data and behavioral insights to identify risks, opportunities, and churn signals — and proactively intervene at scale. Be the Voice of the Customer: Champion customer feedback (VOC) across the company, informing product direction, roadmap priorities, and feature design. Cross-Functional Partner: Collaborate with Product, Marketing, Sales, and Support to continuously optimize the end-to-end customer experience and amplify customer value. Drive Impact at Scale: Every initiative you build has the potential to reach thousands of customers. You’ll play a critical role in making Chargeflow the gold standard in SMB success.

We are looking for a Customer Support Specialist - Student Position.
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues

As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager who will ensure that full functionality and offerings are being leveraged, maximizing the value of each customers subscription.
As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process. Your main goal is to build strong relationships with customers, while making sure they are satisfied with the product, maintain high retention, and maximize expansion opportunities.
You will be responsible for leading and doing the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process.
Your day-to-day will include:
Managing portfolio of mid-market customers, in different stages in their journey.
Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups and more.
Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI.
Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team.

Were now looking for a Customer Success Operations professional to drive the operational backbone of our customer journey, ensuring our teams and systems are aligned to deliver exceptional value at scale.
As a Customer Success Operations, you will be the key enabler behind our customer-facing teams. Your mission is to optimize internal processes, improve efficiency across the customer lifecycle, and ensure that full functionality and offerings are being consistently leveraged. Youll focus on building scalable workflows, administering tools, and supporting data-driven decisions to enhance customer satisfaction, retention, and growth.
Youll be responsible for managing onboarding frameworks, owning CS tools and analytics, leading internal training initiatives, and working closely with cross-functional teams to ensure a consistent and impactful customer experience. This is a hands-on, strategic role that blends systems thinking, process design, and a passion for customer success.

we're known for our professional Success team and are hiring an Implementation Specialist to join our Billing Team.
As an Implementation Specialist, you will act as a customer facing end-to-end project manager, serving as the primary connection between internal teams and external stakeholders. You will lead the entire lifecycle of the customer projectfrom discovery and onboarding to successful implementation and training. You will act as the "head of the project" from the customers perspective, ensuring everything is delivered as planned and meeting their expectations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

We are looking for a Solution Expert Team Lead- Billing
As the Solution Expert Team Lead, you will play a pivotal role in both leading a team and staying hands-on with customers and solutions. You will serve as a senior trusted technical advisor, responsible for managing high-impact customer implementations while guiding and mentoring a team of Solution Experts. This role blends project ownership, technical implementation, team leadership, and customer interaction.
Youll be expected to:
Oversee and manage onboarding projects from kickoff to delivery, ensuring scope, timeline, and quality goals are met.
Lead and support a team of Solution Experts in their day-to-day tasks, providing guidance, coaching, and technical escalation support.
Act as the primary technical contact for complex onboarding projects, including hands-on solution configuration, integrations, and client workshops.
Collaborate with internal teams (Product, Support, Customer Success) to continuously improve delivery methodologies and cross-team processes.
Report on team performance, project timelines, and customer satisfaction metrics to leadership.
This is a great opportunity for someone who thrives in a hybrid rolebalancing leadership and strategy with hands-on delivery and direct customer impact.

We are continuing to grow and looking for a VP of Customer Success for the SMB segment.
Scope:
Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
Driving customer lifetime value by defining the customer journey
Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
Collaborating across teams to identify and pursue customer growth opportunities
Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.

Were looking for a Customer Experience Team Lead to manage and mentor a team of agents in Israel as part of our global CX team.

In this role, youll oversee daily operations, ensure smooth shift coverage, and maintain high-quality customer interactions. Youll also play a critical role in coaching, mentoring, and developing agents, handling escalations, and ensuring we meet our KPIs.

Responsibilities:
Team Management: Lead, mentor, and support a team of 10-15 CX agents.
Quality Assurance & Coaching: Conduct regular QA reviews and coaching sessions to improve agent performance.
Shift & Volume Management: Oversee work schedules, optimize shift coverage, and ensure efficient handling of customer interactions.
Escalation Handling: assist our Seniors and front line with escalations and manager calls.
Performance Tracking: Monitor key metrics and team performance, ensuring we meet our KPI and drive efficiency.
Professional Growth: Guide and develop agents, helping them advance their careers and enhance their expertise.