We're seeking motivated students to join our Tier 1 Technical Support team, offering a unique opportunity to gain hands-on experience with industry-leading technologies while pursuing your studies. This position offers a clear path to our Developer Success team, providing exposure to various tools and top-notch technologies in the industry.
Key Responsibilities:
Provide immediate assistance and troubleshoot basic (yet interesting and challenging) technical issues
Escalate complex problems to higher-level support teams
Maintain high customer satisfaction levels
Learn and adapt to new technologies and tools

We are looking for a Customer Care Expert - French Speaker.
As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses.
Help them solve problems while exposing additional ways they can achieve their goals and succeed online.
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible.
Work with all other departments and product teams, and liaise with them about our users needs.

We are looking for a Customer Care Expert - German Speaker.
As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.