Required Director, Infrastructure and Operations.
Ownership of the IT infrastructure and operations, which includes the network, servers, back office applications (Office 365, Okta, Mimecast, etc.), supporting services, training services, and end-user support.
Deliver effective service management through the definition and adoption of a governance practice that uses KPIs and other metrics to measure the quality of service and that fosters continuous service improvement.
Ensure that the services provide meet the needs of the company, are effectively being used by hosting periodic training sessions, and are cost effective for the company.
Recommend strategic direction, standards, methodologies, tools, priorities, and approaches for the infrastructure architecture.
Establish and maintain a positive relationship with internal business partners and strategic service partners to effectively manage the changing needs of the business.
Stay abreast of current and emerging technologies and best practices, and how other organizations are utilizing them.
Develop statements of work, contracts, managed service and service level agreements as related to the implementation and management of the application portfolio.
Train and disseminate application implementation, development, and management standards, guidelines, and directions throughout the organization.
Lead application implementation, development, and configuration through a structured methodology to successfully deliver new systems and changes to existing systems.
Requirements:
A forward-looking, run to the work, solution seeking mindset
At least 8 years of technical experience with demonstrated success as a leader
Bachelors degree or equivalent required
Previous experience in the pharmaceutical industry is a must
Proven experience in leading transformational initiatives in a dynamic environment
Excellent communication and influencing skills, with demonstrated ability to work collaboratively with partners internal and external to the company
Strong vendor management and partner relation skills to ensure that the quality of the service (application or support) provided meets the needs of the company and the contractual obligations
Strong analytical, conceptual thinking, strategic planning, and execution skills
Ability to link work priorities to business imperatives
Application of appropriate regulatory and statutory compliance, including GxP, SOX, GDPR, and information security
Prior experience in budgeting and tracking, roadmap development, status reporting, etc.
Team leader with the ability to set specific measurable milestones and the progress monitoring of them
Experience in hiring, managing, and developing a technical team that is both internal and outsourced
Strong management skills and the ability to operate both strategically and tactically (hands-on)