לוח משרות דרושים מנהל לקוחות משרה מלאה

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions. We are looking for a dual-threat digital expert to join our ads revenue team. This hybrid role is split between Ad Operations and Audience Strategy. You will be responsible for the technical health of our advertising stack (GAM/SSPs) while simultaneously acting as the primary consultant for our sales team on audience data. The ideal candidate understands how to pull the technical levers of yield management and how to translate complex data sets into high-value audience packages for advertisers.

Responsibilities:
Ad Operations & Campaign Management
* Inventory Management: Manage the end-to-end setup, delivery, and optimization of campaigns within Google Ad Manager (GAM).
* Programmatic Oversight: Maintain and optimize connections with various SSPs and header bidding partners.
* Yield Optimization: Monitor and adjust floor prices across various tiers to maximize RPM and reduce wasted inventory.
* Troubleshooting: Act as the lead for technical discrepancies, creative QA, and debugging delivery issues.
* Reporting: Generate daily/weekly performance reports for internal stakeholders, focusing on fill rates and technical health.
* Operational leg of programmatic curation, PD and PG campaigns.
* Follow the ad delivery process, ensuring correct implementation and functioning across different channels.
* Work closely with the Sales and AM team to debug errors related to ad creatives, tag implementations, and third-party programmatic partner integrations.
* Manage and maintain a healthy ads.txt ID list.
* Work with internal stakeholders to ensure brand safety and compliance with ad policies.
* Technical support of the partners\’ QBR preparation.
* Supporting smaller technical projects and action plans based on partner feedback. Audience Strategy & Sales Support
* Sales Consultancy: Act as the "subject matter expert" for the sales team, answering complex inquiries regarding audience scale, reach, and feasibility.
* Project Leadership: Lead the rollout of new audience-centric projects (e.g., implementing a CDP, transitioning to cookieless solutions, or testing ID providers).
* Market Insight: Stay ahead of privacy regulations (GDPR/CCPA) and technical shifts (Privacy Sandbox) to ensure our data strategy remains compliant and competitive.
* Audience Segmentation: Build and maintain complex, high-performing audience segments
* 1st-Party Data Strategy: Develop strategies to increase data collection points within the app while maintaining strict compliance with privacy regulations (GDPR, CCPA, ATT).
* Testing & Optimization: Run rigorous A/B tests on audience definitions and journey logic. Analyze performance data to refine targeting strategies and improve ROI.
* Cross-Functional Collaboration: Act as the "data translator" between technical engineering teams and the growth marketing team to ensure tracking events are accurately mapped and actionable.

The Enterprise Account Manager will own the commercial relationship for a portfolio of large, strategic accounts that currently use multiple products. The primary objective is to protect and grow revenue from these accounts via renewals, upsells and cross-sells while acting as the single escalation point and strategic advisor.


What will you own

Full commercial ownership of assigned enterprise accounts: renewal management, contract negotiations, upsell, and cross-sell execution.

Build and maintain strategic relationships with executive and operational stakeholders across Owner and GC customers.

Create and execute account plans that map stakeholders, risks, growth opportunities, adoption gaps, and a clear path to expand ARR.

Act as the primary escalation owner for account-level issues, coordinating with Support and Customer Success to ensure timely resolution and communicating the status to both the customer and internal stakeholders.

Proactively identify and qualify expansion opportunities and hand off complex opportunities (or close them) together with the AEs.

Accurate forecasting and pipeline management in the CRM; weekly/monthly forecast updates.

Lead Quarterly Business Reviews and renewal negotiations with executive sponsors.

Monitor account health metrics and identify churn risk early; design and execute retention strategies.

Represent the customer in internal forums to ensure coordinated delivery and deliverables are met.

Domestic travel and face-to-face meetings with customers will be required.


What you will not be responsible for

Day-to-day customer onboarding, user training, or 1:many in-product adoption activities (Customer Success owns these).

First-line technical troubleshooting or ticket handling (this is owned by Support).
The AM will coordinate with those teams and own escalations and account-level resolution.

As a Restaurant Development Specialist, you will join our Restaurant Development team, acting as a strategic partner for our existing restaurant partners. You wont just be "managing accounts"-you will be a growth consultant, using data to help restaurants optimize their operations, improve their menu, and maximize their profitability and sales on the company platform. This role combines data-driven work with regular field activity, including 2 days per week of in-person meetings with restaurant partners.
What youll be doing
Driving and managing the growth of your restaurant portfolio
Monitoring and improving operational KPIs for your restaurants
Becoming a key knowledge source and go-to person for restaurant-related strategies
Be a visible partner in the field: You will dedicate 2 days a week to face-to-face meetings with your partners and build stronger relationships.
Actively drive sales growth and leveraging our company's various promotional tools
Train and onboard Tier 1/Tier 2 venues
Collaborating closely with Finance, Analytics, and Marketing teams to address restaurant needs
Using data to drive commercial and strategic discussions with restaurant partners on a daily basis.

we are looking for a Partner Relationship Manager for Partnerships Acquiring. The partnership channel supports fast-growing innovative partners like Paynt, CCV, Mollie, and Littlepay.
Through our partnership channels, supports thousands of small to mid-size merchants.
We have a track record of growth with Payment Facilitators and Independent Sales Organizations due to our strong product offering.
We pride ourselves on our customer intimacy and being able to act fast to meet our partners' evolving needs.
The Partner Relationship Manager is responsible for building up and maintaining a strong relationship with current and future partners . This involves being a part of the sales cycle and managing the partner relationship. Communications and relationship management with key partners are mostly held at the C-level.
The successful candidate will be someone of the calibre and ability to make an immediate impact. They will need to be comfortable working in a business that operates at a pace and cuts through any complexity.
They will have intellectual horsepower, resilience, and strong interpersonal skills to get different teams aligned for large projects.
The role will involve some travelling to meet partners across Europe.
Responsibilities:
● Manage the Commercial, Contractual, and Strategic activity for a designated list of partners
● Regular engagement with partners as a representative of the business to identify partners' needs
● Create and drive strategic Relationship Management within each designated account to increase revenue and ensure stickiness
● Maintain positive relationships with clients and manage expectations
● Work closely with the product team, sales, support, marketing, and management to continuously drive the best experience for our existing and potential partners.
●Manage and prepare quarterly business reviews with partners.
● Look for, and close, up-sell opportunities with partners for other products that the company may offer that are not currently being utilised by the partner.

We are looking for a Publisher Operations Manager to oversee and support publisher partnerships, focusing on optimizing revenue and driving business growth on Supply Side Platform (SSP). This role involves managing all aspects of account management, from onboarding to ongoing client communication, and requires collaboration with cross-functional teams to deliver exceptional service and solutions.
What You'll Do:
Build and nurture long-term relationships with publishers, managing onboarding, account optimization, reporting, billing, and ongoing communication.
Proactively monitor and analyze data metrics to enhance performance and achieve publisher Key Performance Indicators (KPIs).
Act as a dedicated publisher advocate in cross-functional meetings, collaborating with Accounting, Product, Engineering, Ad Operations, and Business Development teams.
Regularly communicate with Demand Operations to understand inventory demands and market trends, strategically planning to maximize overall revenue.
Develop expertise in products and technologies to identify growth opportunities.

We are seeking a Client Manager with 1-3 years of experience to join one of our client squads. In this role, you will take ownership of client activity, oversee day-to-day operations, and ensure measurable business impact. Acting as a key member within your squad, you will manage ongoing projects and initiatives, collaborate with cross-functional teams, and collaborate with team members - all while identifying new opportunities for growth. This role is ideal for someone looking to grow from execution into ownership and strategic thinking.
Responsibilities:

* Take ownership of client work within the Squad: manage client work plans including tasks, timelines, financial processes, and client meetings (agendas, presentations, recaps).
* Build a strong understanding of clients businesses and digital activities- products, services, competitors, KPIs, and marketing initiatives.
* Support upsell and cross-sell initiatives together with the Squad Manager and Growth Leader.
* Collaborate with media, creative, SEO, and data teams, supporting task prioritization and workflow management
* Develop, train, and mentor Junior Client Managers in line with the training program.
* Leverage AI tools to support research, streamline workflows, and identify growth opportunities.

Required Client Solutions Manager (E-Commerce)- Global Business Solutions
The e-commerce team partners with leading commerce clients in the Israeli market, helping them scale their businesses through our advertising worldwide. We act as strategic advisors, providing expert guidance, data-driven insights, and best-in-class support to maximize their success on our platform.
Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy.
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Develop automated reports utilizing the company's internal data tools and Excel.

Required Client Solutions Manager (Aggregators) - Global Business Solutions
Responsibilities
Our Aggregators team aims to help advertisers from various industries unleash their creative side, connect with our audience, and drive revenue and growth. You will be part of a high performing team of Brand and Performance Partnerships Managers and Client Solution Managers working on the most exciting opportunity of Aggregators.
As a Client Solutions Manager, you will collaborate cross-functionally with teams across the organization to support leading advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing data driven insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Develop automated reports utilizing the company's internal data tools and Excel.

Required Client Solutions Manager, Gaming - Global Business Solutions
Responsibilities
Team Intro:
Our Gaming Team aims to help gaming publishers unleash their creative side, connect with our audience, and drive revenue and growth. You will be part of a high performing team of Brand and Performance Partnerships Managers and Client Solution Managers covering the Gaming industry.
As a Client Solutions Manager, you will collaborate cross-functionally with teams across the organization to support leading advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing inspiration and insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.
Responsibilities:
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Proficient in campaign management, setting up and optimization.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Be instrumental in the external narrative in the market.
- Collaborate cross functionally to ensure improvement for product, process and client relationships.
- Analyze campaign performance to constantly give feedback on optimised media solutions.

Required Client Solutions Manager (Health & Wellness)
Fixed-Term Contract
Team Intro
The Health and Wellness team partners with leading clients in the Israeli market, helping them scale their businesses through our advertising worldwide. We act as strategic advisors, providing expert guidance, data-driven insights, and best-in-class support to maximize their success on our platform.
Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Analyze campaign performance data to offer clients data-driven business insights; at the same time, use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional teams.
- Drive education on product and company updates, and share company best practices as relevant to clients' or agencies' businesses.
- Share marketplace feedback and guide our advertising strategy.
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
- Responsible for improvement of product feature adoption and consistently driving product improvement from market feedback.
- Develop automated reports utilizing the company's internal data tools and Excel.

Required Client Solutions Manager (Domestic Market)
Responsibilities:
Team Intro
The Domestic team partners with Israels largest and most iconic brands across all verticals from Retail and CPG to Finance and Automotive driving their success within the local ecosystem. We act as strategic advisors to the market's leading advertisers, executing full-funnel strategies that span from high-impact brand awareness to performance-driven results. By leveraging data-driven insights and best-in-class support, we empower the biggest players in the Israeli market to maximize their growth and cultural impact.
Responsibilities
- Manage and grow long-term relationships with Israels largest brands and market leaders, providing strategic guidance to scale their domestic presence.
- Execute and optimize full-funnel strategies, monitoring auction ad campaigns from high-impact brand awareness to performance-driven conversions.
- Analyze campaign performance data to deliver actionable, data-driven business insights, helping clients achieve both branding and performance KPIs.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on our ecosystem, sharing product updates and best-in-class creative and measurement practices tailored to the Israeli market.
- Conduct regular business reviews using a consultative approach to build deep-rooted partnerships and drive long-term growth in collaboration with the sales team.
- Share marketplace feedback to influence our advertising strategy and consistently drive product feature adoption based on local market needs.
- Investigate and troubleshoot technical client issues by working directly with product and engineering teams to ensure seamless campaign execution.
- Develop automated reports and performance frameworks utilizing internal data tools to track and visualize client success.