לוח משרות דרושים מהנדסי מכונות כולל נסיעות לחו"ל

The service team is looking for a service product expert to provide global product support.
In this role you'll be joining the Global Service Group.
Our team provides service to a large-scale install base, at leading semiconductor manufacturers worldwide.
As part of this role you will be responsible for training, installation, and support of all products across customer sites globally.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities:
Serve as the central point of contact (Tier-3) for addressing all technical service needs related to our products.
Involved in product development activities; make sure field and customer needs are well-represented and prioritized during the product roadmap
Lead all field technical escalations
Actively participate in product evaluations
Proactively generate knowledge transfer sessions and on job training for FSEs worldwide
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals) to improve field knowledge and performance.
Partner with engineering and product development to review and address Top Field Issues.
Develop new procedures, Service Notes, and troubleshooting guide as required.

Play a key role in product development and lifecycle management, ensuring successful product launch, improvement, and cost reduction. Leverage strong mechanical design skills to develop plastic injection parts and optimize existing products. Job Description:
* Product Engineering: Manage product releases, improvements, and cost reduction processes.
* Mechanical Design: Develop and improve parts for existing products.
* Quality Control: Measure parts, prepare dimensional reports, and conduct functional tests with detailed reports.
* 3D Modeling: Utilize SolidWorks to make changes to models and build measuring jigs and fixtures.
* Production Support: Coordinate and supervise production and assembly lines, including pre-production materials and forms.
* Documentation: Prepare documents for CR promotion (drawings, item files) and write test reports.
* Project Management: Lead cross-organizational ECO processes and manage subcontractors.
* Global Operations: Ensure product approval in Israel and China, with potential business travel abroad