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Were looking for a structured, tech-savvy CX Knowledge & AI Chatbot Manager to join the CX Delivery team.
This role sits at the intersection of AI chatbot operations, knowledge management, and CX delivery. Youll primarily own and optimize Support AI Agent (chatbot) and help strengthen the knowledge and content ecosystem that powers both AI and human support.
Were looking for someone with hands-on experience in chatbot management and knowledge systems - not just general CX experience. You should be comfortable working with chatbot flows, intents, and automation logic, as well as structured Help Center or Community content.
This is not a writing-heavy role. Its an enablement role focused on connecting knowledge sources, improving automation performance, and scaling self-service intelligently. In addition to chatbot and knowledge ownership, you may also contribute to broader CX Delivery initiatives such as workflow improvements, automation projects, and operational enhancements as business needs evolve.
AI & Chatbot Management (Primary Focus):
Configure, maintain, and optimize the AI chatbot (Zendesk AI Agent)
Manage chatbot instructions, use cases, workflows, intents, and data sources
Review conversations to identify gaps, fallback patterns, and improvement opportunities
Monitor performance metrics (deflection, customer experience, CSAT/BSAT, routing accuracy)
Ensure alignment between AI logic, tone of voice, and product updates
Knowledge / Content Governance (Primary Focus):
Maintain knowledge structure and taxonomy across Help Center, Community, and AI knowledge layers
Ensure synchronization between customer-facing content, agent knowledge, and chatbot use cases
Identify content gaps using ticket trends and AI insights
Collaborate with CX and Product enablement stakeholders to maintain accuracy and clarity
Continuous Improvement & CX Delivery Support:
Turn AI and support insights into structured improvements
Support automation and workflow optimization initiatives
Contribute to scalable CX Delivery project and various, team objectives, goals and tasks as needed
​Success Looks Like:
Chatbot experiences are accurate, well-maintained, and continuously improving
AI performance improves through structured knowledge alignment
Knowledge content is unified, searchable, and up to date
Automation reduces support load while maintaining strong customer experience
CX Delivery initiatives scale efficiently and predictably.

we are looking for a Senior Backend Engineer.
As a Senior Backend Developer , youll be responsible for designing, developing, and maintaining our product across all teams. Whether its optimizing cost insights, building advanced troubleshooting capabilities, or developing Kubernetes-native agents and operators, youll work end-to-end on critical features - from design to production - in a fast-paced, CI/CD environment.
What youll do:
Design, develop, and maintain core components of the product
Work across the stack to deliver new features from start-to-end
Deploy new features to production and ensure they run smoothly at scale
Improve performance and overcome scalability limits in high-volume environments
Collaborate with your team to plan and prioritize the most impactful projects
Write clean, maintainable, and scalable code in Golang (and occasionally other languages)
Ensure high code quality through automated testing and code reviews
Stay ahead of emerging software engineering trends and bring fresh ideas to the table

Responsible for leading a big program or a number of smaller projects to success in terms of delivery of the agreed scope within the agreed timeline and the adequate quality, with full customer satisfaction.
Implementation of an insurance software package.
Project budget and planning management.
Managing the relationship with the customer.
Managing internal stakeholders.
Coordinating the various subcontractors contributing to the project.
Projects risk analysis management and mitigation.
Be involved in process improvements and highly focused on quality.

Required MIS Developer
Are you a versatile MIS Developer experienced in NetSuite ERP development, system integrations, and automation?
Join our Corporate Applications team, where youll help scale our core financial systems by building customized NetSuite solutions, integrating cutting-edge iPaaS workflows, and driving process automation across the organization.
Job responsibilities:
Designing, developing, and maintaining NetSuite customizations - including SuiteScripts (2.x), SuiteFlows, and advanced PDF templates.
Building integrations between NetSuite and other business systems using Workato, ensuring reliable data flow and automation.
Implementing end-to-end automation across Finance, Procurement, Legal and other teams by leveraging APIs, iPaaS recipes, and custom scripts.
Analyzing and optimizing business processes to identify opportunities for system-driven improvements and efficiency gains.
Developing and deploying AI-based automations and tools to improve process efficiency, anomaly detection, and predictive insights across financial and operational workflows
Contributing to system governance by maintaining data integrity, security, and audit readiness across integrations.

We are looking for an experienced and forward-thinking IT Director to lead our IT, IT-Security Operations, and Cloud Operations domains. This role is critical in shaping how technology enables the company to scale efficiently, securely, and intelligently in an AI-driven environment.
The IT Director will be responsible not only for operational excellence, but also for evolving our operating model - driving automation, augmentation, improving resilience, and ensuring our systems, data, and security posture support rapid growth.
Job responsibilities:
What Youll Own1. IT & Enterprise Systems
Lead the strategy and execution of corporate IT.
Manage our global sites infrastructure and establishment of new sites.
Ensure high availability, performance, and scalability of cross services.
Drive simplification and standardization of tools and processes
Own employee experience across IT services (onboarding, support, productivity tools)
Lead the AI IT transformation
2. Security Operations
Own the companys IT security operations execution
Lead IT security operation projects and deployment
Partner with Security, Legal, Compliance teams on risk management,policies and execution
Key Responsibilities:
Define and execute a unified strategy across IT, Security, and Cloud Operations
Build and lead Global high-performing teams across multiple domains
Reduce complexity by consolidating systems, improving architecture, and eliminating redundancy
Drive automation and AI adoption across operations to increase efficiency, improve employee experience and reduce manual work
Establish clear SLAs, KPIs, and operational metrics
Ensure strong governance, compliance, and risk management practices
Implement a unified role based permission metric across the organization
What Success Looks Like:
Highly reliable, scalable, and secure systems that support business growth
Reduced operational complexity and improved efficiency
Faster incident detection and resolution
Improved employee experience with IT services
Clear ownership and accountability across domains
Increased automation and reduced manual workload
Making IT organizational changes with cross teams collaboration.

Were looking for an experienced Salesforce Business Analyst with strong technical expertise to join our team. As a Salesforce subject matter expert, youll be responsible for delivering scalable, high-quality Salesforce solutions, optimizing workflows, and enabling business teams through reliable system execution.
Working closely with Product Managers, business stakeholders, and other technology teams, youll focus on translating business requirements into robust Salesforce implementations and own E2E solution delivery.
If you thrive in a fast-paced environment and enjoy solving business challenges through technology, this role is for you.
Job responsibilities
Design and build scalable Salesforce solutions in collaboration with Product Managers, Business Operations, and global stakeholders.
Own end-to-end functional delivery, including technical solution design, configuration, implementation, testing, training, and ongoing optimization.
Provide global application support for business stakeholders and end users, ensuring stability, usability, and timely issue resolution.
Identify and implement system enhancements based on defined business needs and Salesforce technical capabilities.
Lead the delivery and maintenance of integrations between Salesforce and third-party tools, working with external vendors to ensure reliable and scalable functionality.

Reporting to the Israel Service Manager (ISM), the Field Service Engineer (FSE), troubleshoots, services, installs (deploys) and repairs Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS) or Computed Tomography (CT) equipment at customer sites. An FSE must be team oriented and flexible, and actively seeks to share information and assist his peers. Possess solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on all products serviced in the field, and displays proficiency in servicing all equipment across the product line. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.

Has a working knowledge of PC applications (MS Applications, SAP, and Reporting tools) to provide clear, concise information summaries as required.

Duties:

Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the companys X-Ray and CT products.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Travel, overtime and work hours other than Sunday -Thursday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies.

we are looking for a full-time Service Logistics Coordinator for the Israel branch at Tel Aviv and Ben Gurion Airport as well as support for the entire IL service team.

The primary purpose of this position is to provide excellent customer service to both internal and external customers. He/she will streamline communication provide logistics support and spare parts management at the various locations. The Logistics Coordinator will use all relevant computer systems and programs intended for this purpose to record the data in order to be able to produce monthly reports.

This is a great opportunity to join Smiths Detection - a leading High Tech organization whose mission is to help protect people's lives with its products.

Tasks and responsibilities

Responsible for daily data entry (Service/Maintenance reports, etc.), maintaining accurate and up-to-date records.
Verify that service reports are submitted daily (Servicemax system).
Collecting data from the reporting tool and preparing documentation for various requirements.
Management of spare parts orders, bookings and stock management in the system.
Provide reporting on used spare parts and reconcile with monthly invoicing.
SVMX implementation to get all contracts loaded and accurate data entered
Entering PM plans in SVMX
Management of the work order process for CM and PM, making corrective adjustments if necessary.
Collect and report EHS monthly data.
Provision of Logistics Suport onsite at Ben Gurion airport to receive and ship spare parts
Spare parts stock management of the Stock On Site (SOS) to meet Minimum safety stock
Package and arrange RMA parts for shipping, including all necessary documentation
Perform Quarterly stock cycle counts at Ben Gurion,Ramon and Haifa sites and investigate any discrepancies with Service Supply Chain
Procurement of locally purchased supplies, tools, materials and consumables.
Track and manage Test & Measuring Equipment calibration
Management of the local customs broker Transworld, to track shipments and support the customs release and supply process.
Assist Service Manager as required.
Other duties as required to support the Israel service team