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we are a global pharma company on a mission to help patients worldwide get faster access to lifesaving, innovative, breakthrough therapies. We operate in 4 continents and over 24 countries and are growing fast.
If you want to be part of our mission and help save patients by getting them the latest treatments, join us! We seek a Customer Service Coordinator to support customers from when they receive the order until they receive the products.
Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing estimated schedules for delivery of the products.
Responsibilities:
* Receiving inquiries via the application or through direct calls from patients
* Referring patients to various services
* Establishing patients in the SF system
* Guiding patients until they enter the service or receive approvals for various products
* Issuing reminders to patients for their upcoming treatment
* Providing telephone support to patients
* Opening Side Effects reports
* Handling quality complaints
* Sending kits to patients for relevant products
* Linking patients with relevant siblings

At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company’s software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing storage technologies. We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware\software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.

Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows