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Responsible for all marketing plans and executions for specific International countries and responsible with the sales director to the growth in the market

The main point contact for the market in all Marketing related topics

Work closely with the sales director responsible for that market and always know what is going on in the market, what are the objectives and what are their challenges

Build, update and execute Marketing plans according to the set objectives for the market

Ensuring all Sales Brand Managers & Education team are given proper and key information about marketing and kept in the loop on all matters

Present new launches and brand presentations to the distributors, their teams and internal teams

Monitor the success of launches, promotions and programs and be able to recommend actions based on this analysis

Ensure communications are consistent and on-brand for Professional Hair, Beauty Retail, and Travel Retail divisions

Edit Word and PDF files; mark/annotate changes for artwork rounds; promptly file completed projects. MUST be familiar with tracking and notation tools on Microsoft Word and Adobe Reader

Proofread and edit copy for primary and secondary packaging, i.e. description/romance, usage directions, ingredients, UPCs, and other compliance elements for global approval

Proofread materials according to INTL protocols, regulation and distributor information

Review translations based on source files. Occasionally route for stakeholder review and approval

ERP data support, maintain department data on ERP system

We're looking for an experienced Strategy and Operations leader to lead one of the most strategic areas within Customer Experience.
As AI rapidly changes how customer experiences are delivered, you'll define how intelligent automation, rich context, and human expertise come together to create faster, more personalized, and more effective outcomes.
A core part of this role is understanding the unique needs of local markets and translating them into globally scalable products. You'll work closely with regional teams to uncover operational, cultural, and language nuances, then build shared capabilities that deliver a consistent global experience while remaining flexible enough to meet local needs.
Working closely with Product, Applied AI, Data Science, and Operations, you'll define the long-term strategy for this Associate Tooling and help shape the future of Customer Experience across, and Deliveroo.
Youre excited about this opportunity because you will
Lead a team of program managers and specialists in deploying and maintaining Associate Tooling for our in-house and BPO teams- nearly 10,000 agents in all - providing live support to customers for DoorDash EMEA.
Partner with product teams to set the direction and roadmap for associate tooling, including Astra (our case management tool), voice connectivity, real time management tools and associate co-pilot solutions.
Identify, test, deploy and maintain external solutions that complement our in-house product suite.
Lead cross functional initiatives to improve CSAT, handling time, first response time, refund policy adherence and other associate level performance metrics through optimization of tools, processes and practices.
Lead and mentor your team, fostering a culture of innovation, operational excellence, and accountability

Required SMB Account Manager - Benefits
What youll be doing:
As an SMB Account Manager, youll be joining the growing Benefits team. As part of this team, youll play a crucial role in scaling a solution that is redefining how we serve our SMB & corporate partners.
This role focuses on managing a portfolio of SMB clients, from onboarding to long-term support, while driving excellent service and business growth.
Day-to-day in this role youll:
Manage a portfolio of SMB clients - building strong relationships at senior levels and ensuring mutual success.
Lead and manage company launches end-to-end - including planning and executing launch events, delivering employee and manager training sessions, and providing close guidance throughout the implementation process.
Own the full client lifecycle - from identifying opportunities and pitching solutions, to providing long-term strategic support.
Collaborate cross-functionally with Product, Marketing, Support, and Operations to tailor solutions to client needs and ensure delivery excellence.
Analyze account performance and market trends to identify areas for optimization and growth.
Represent us at industry events and client meetings, positioning us as a partner of choice in the B2B space.
Drive initiatives to improve client satisfaction, retention, and revenue growth - working closely with our internal Support and Operations teams to ensure a smooth, high-quality client experience at every touchpoint.