לוח משרות דרושים מהנדסים בכפר סבא, לחיפוש זה נמצאו 162 משרות

We are looking for a proactive and customer-oriented Technical Support Engineer (L1/L2) to join our team in Kfar Saba. This role combines hands-on customer support (Level 1 & 2) with technical troubleshooting and QA involvement.
You will be the main point of contact for customers in Europe and Israel, and also serve as a backup for the US support team, ensuring excellent service while contributing to product quality and continuous improvement.
You will play a key role in customer satisfaction and product quality, acting as the bridge between customers and our product. Your work will directly impact how customers experience and how our platform continues to improve.
Responsibilities:
Customer Support & Communication
Provide excellent support via email, chat, phone, and video calls
Guide customers, demonstrate the system, and solve issues in real time
Ensure a high-quality support experience and strong customer satisfaction
Technical Troubleshooting (L1/L2)
Investigate and resolve technical issues end-to-end
Analyze logs, use internal tools, and perform basic database queries
Reproduce issues and document findings clearly
QA & Product Involvement
Take part in QA activities and collaborate with QA and development teams
Validate fixes and support testing (regression, sanity checks)
Identify recurring issues and contribute to product improvements
Documentation & AI Tools
Maintain and improve technical documentation and knowledge base
Use AI tools to enhance support efficiency and workflows

LiveU is the world leader in live streaming, providing high-quality, low-latency live broadcast from anywhere, anytime. We are looking for an Integration Specialist to join the BA (Business Applications) team within the MIS department. The BA team serves as the strategic execution arm of MIS, responsible for delivering, maintaining, and optimizing LiveU’s internal business applications while ensuring robust architecture, platform reliability, and effective enablement across the organization. In this role, you will focus on designing, implementing, and maintaining integrations between internal systems, while leveraging AI technologies to enhance automation and data-driven workflows. You will play a key role in connecting platforms, optimizing business processes, and supporting the organization’s growing adoption of AI-driven solutions across business-critical platforms such as Priority ERP, Salesforce, integrations, and automation tools. This is temporary position for 12 months. Key Responsibilities
* Design, develop, and maintain integrations between internal and external systems (Priority, Salesforce, Workato, Zendesk, etc.).
* Build and manage API-based integrations, data pipelines, and automation workflows.
* Identify opportunities to incorporate AI tools and agents to improve business processes and efficiency.
* Collaborate with business stakeholders and the BA team to gather requirements and translate them into scalable integration solutions.
* Ensure reliability, performance, and monitoring of integration processes.
* Troubleshoot and resolve integration issues across systems.
* Maintain documentation for integrations, data flows, and architecture.
* Stay up to date with integration technologies and AI trends, proposing improvements and innovations.
* Mentor and train key users on N8N, promoting best practices and enabling effective, consistent adoption across teams.
* Support cross-team initiatives involving automation, AI, and system connectivity.

We are looking for a Backend Prompt Engineer with 4+ years of backend experience and proven hands on delivery of GenAI powered features in production environments.

This is not a research or experimentation role. Prompt engineering is system design. You will design reliable, scalable, production ready LLM workflows that power real customer facing capabilities inside a complex distributed platform.

You will work closely with backend engineers, product managers, and architects to integrate LLM based intelligence into core business flows.

Location: Kfar Saba, Israel

Reporting to: AI Team Lead

Roles and Responsibilities:
Design, implement, and continuously improve prompts for LLM driven product features.
Architect and develop backend services in Python.
Integrate LLM APIs such as OpenAI, Anthropic, and AWS Bedrock into production systems.
Implement structured output enforcement, schema validation, and response normalization.
Design robust error handling, fallback strategies, retries, and resiliency mechanisms.
Optimize latency, token usage, throughput, and API cost efficiency.
Build evaluation frameworks and quality control pipelines for AI outputs.
Collaborate with Product and Engineering teams to deliver AI features end to end within us.