דרושים » עבודה ראשונה » Customer Support Consultant (French/English)

Are you looking for a foot into the world of hi-tech, in a role which will allow you to help end users around the world?
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Were looking to recruit a full-time for a Customer Success Representative, to work with our regional business development manager in serving clients across the Middle East and Asia.
What will you do with us?
Your work will include, on a daily basis, communicating with End Users and Clients through our Help desk interface, via phone, email, or video conference, depending on need and scope of request. You will file and respond to tickets coming in from clients across the continent, working to properly deduce solutions to client inquiries, ranging from quick troubleshooting to long-term product requests.
You will be the clients point of contact with our company, directing their needs to the people who can help.  
Full-time position (9:00-18:00 GMT+3), Hybrid: training and team meetings in company offices in Jerusalem, other tasks remote.

We are looking for a CUSTOMER SERVICE REPRESENTATIVE.
Provide information and personal support to potential Olim before and after the Aliyah process.
Open Aliyah files and manage them.
Monitor the activities of Aliyah and Absorption unit in Israel and abroad.
Monitor the files of Aliyah candidates who have not completed the Aliyah process.
Work with an advanced CRM system and other systems, including social networks.
Conduct proactive inquiries to world Jewry for the purpose of marketing our activities and registering interested individuals in programs (telemarketing).
Provide support for agency-wide projects.
Important Information:
Flexibility in working hours is required (various shifts during the day: 08:00-16:00,
10:00-18:00, 12:00-20:00). 2-3 late shifts per week are required (10:00-18:00, 12:00-20:00).
Shifts on Fridays every few weeks (until 1:30 p.m.) on holiday eves and during Sukkot and Passover.
The offices of the Global Center are in Jerusalem.
Scope of the position: full-time position + additional hours as needed.
Job conditions: monthly salary of 6,500 NIS + payment for overtime + annual bonuses according to performance + reimbursement of public transportation trips.