Required Customer Happiness Agent.
Offering positive, empathetic and professional support to customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our product inside and out.
Communicating and coordinating with Dev, QA and Product teams.
Identifying and taking a record of product bugs.
Providing feedback on product updates.
Managing multiple projects a day, depending on the company's needs.
Editing, writing and producing external support content.
Requirements:
Native English or equivalent.
Experience working with customer support - preferrable.
Strong technical orientation.
Service focused.
Quick learner.
Multitasker.