Are you looking for a foot into the world of hi-tech, in a role which will allow you to help end users around the world?
In a world of assessments which can be outsmarted by guesswork and prefab answers,we are the only solution in the language testing space to measure real life communication capabilities by evaluating natural speech and writing.
Using a combination of cutting-edge technology and advanced linguistics research, the TEST is designed to measure English quickly and accurately. Our tests are used by leading organizations around the world to assess English abilities in recruitment and language teaching, and are trusted by educational institutions and government offices to qualitatively measure English abilities in a wide variety of cases.
Were looking to recruit a full-time for a Customer Success Representative, to work with our regional business development manager in serving clients across the Middle East and Asia.
What will you do with us?
Your work will include, on a daily basis, communicating with End Users and Clients through our Help desk interface, via phone, email, or video conference, depending on need and scope of request. You will file and respond to tickets coming in from clients across the continent, working to properly deduce solutions to client inquiries, ranging from quick troubleshooting to long-term product requests.
You will be the clients point of contact with our company, directing their needs to the people who can help.
Full-time position (9:00-18:00 GMT+3), Hybrid: training and team meetings in company offices in Jerusalem, other tasks remote.
Requirements: * 1-2 years of front-facing role in sales, CS, or other relevant experience is an advantage.
* An energetic person with a willingness to help and to think outside the box to find solutions.
* Bachelors Degree
* General Technical literacy, as well as fast-learning to understand company programs, products, and troubleshooting
* Experience with SaaS Customer Support a significant advantage
* Excellent interpersonal skills
* Ability to perform under time constraints
* Flexibility in tasks, and ability to prioritize high volumes of work
* Literacy in Microsoft Office Suite and Equivalent Google Office Space programs.
* Excellent Written and Verbal communication skills
* Proficient English and Hebrew, Written and Spoken. Spanish an advantage.
This position is open to all candidates.