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The global Customer Support Department is looking for a global ERP & CRM Senior SME (Subject Matter Expert) to support our implementation of an advanced ERP and CRM systems.
The global customer support department is based in Israel, and it is responsible for providing end-to-end business, technical, and operational solutions to all customers from the installation stage until the end of the product life cycle.
The role of Global CS ERP & CRM Senior SME is an integral part of the service organization, and you will report to the Global CS Business Director. In this role, you will be the customer support focal point for the ERP/CRM project, responsible for designing, training, and coordinating the different service field processes.
As part of your role, you will be required to ensure full alignment between Corp, Divisions, and Regions, and the project functions.
Responsibilities
What will you be doing:
Lead the field CRM assimilation of phase I of the system (and in a later stage, phase II), and co-work with the IT and the field teams to resolve open issues effectively.
Create reports, dashboards, metrics, and monitoring processes of data integrity and quality to support business, technical, and knowledge transfer needs.
Be responsible for defining phase II business requirements for efficient processes and interfaces, training, and coordination of implementing the service field CRM platform across global divisions and departments. Work closely with the IT teams to effectively set and configure the systems, including defining objects, fields, record types, page layouts, validation rules, workflows, process builder, flows, managing user setup, profiles, and roles
Lead the system testing activity, including business case scenarios design
Identify and resolve system failures to meet business needs by leading revisions to business processes.
Create and maintain guidebooks and documentation flows.
Support and Train users on their day-to-day tasks.
Work with internal and outsourced development partners on design and development.
Follow a data-driven approach, create, manage, and analyze reports periodically to follow up and control systems and users performance.
Leads the data cleansing activity in data related to Customer Support, as part of data conversion mission.

We are seeking an experienced and talented Production Planner to join our dynamic team. This is a diverse and fast-paced position that touches on a variety of topics, including company forecasting, product pricing, procurement support, continuous improvement of operational processes, report and presentation preparation, and cross-departmental collaboration.
Responsibilities
Prepare and manage company forecasts and support the sales department with forecasting
Responsible for product pricing
Collaborate closely with many departments across the organization
Lead and participate in ad-hoc projects
Drive continuous improvement of operational processes
Manage engineering change orders (ECOs) and configuration control
Participate in inventory-related decision-making
Prepare reports and presentations for management.

* Lead, mentor and develop the procurement team, including workload planning, priority setting, performance management and professional growth.
* Define, execute, and oversee procurement strategy and plans of Insigthec direct BOM goods and services suppliers.
* Lead daily procurement activities execution, including issuing purchase orders, confirmations, expediting and maintaining accurate data in the ERP system.
* Serve as the primary contact for procurement related questions, training, policy and alignment by all departments.
* Ensure continuous material availability to support production builds, service needs and consumable treatment kits.
* Manage supplier relationships at a strategic operational level, including tiering, performance oversight, suppliers onboard support and risk evaluation.
* Manage suppliers performance (OTD, shortages, recovery plans, etc.) and escalate when needed.
* Lead the operational suppliers ECOs implementation, including phase-in/phase-out coordination, inventory exposure review, and rework/scrap decisions in coordination with Planning, Finance, ME & QA.
* Support engineering projects, including NPIs, with procurement readiness, risk identification and suppliers alignment. Lead suppliers transitions (supplier-to-supplier or make-to-buy), ensuring seamless operational execution.
* Provide operational support for sourcing activities, including input on LT, MOQ, logistics, service levels, operational constraints and suppliers readiness.
* Collect, validate and analyze suppliers price quotations to support sourcing decisions. Identify, assess and escalate suppliers price increases while creating mitigations to maintain BOM costs.
* Drive operational cost-reduction and Total Cost of Ownership (TCO) improvement initiatives, focusing on LT/MOQ optimization, supplier performance and logistics efficiency. Works with Finance to manage procurement budget and cash plan execution on regular basis.
* Implement best practices in procurement process and suppliers management. Promote continuous improvement through enhanced procurement processes, visibility tools, dashboards and compliance requirements.
* Maintain strong communication with internal stakeholders and external suppliers to ensure alignment, execution, and timely issues resolution and solutions.
* Conduct quarterly business review meetings with strategic suppliers and FTK suppliers.