דרושים » שירות לקוחות » Enterprise Customer Success Manager

Were looking for an Senior Enterprise CS Manager to join our team and take a strategic role in driving customer engagement, adoption, and long-term partnership success.
As a CSM, youll work closely with global enterprise clients, ensuring they gain maximum value from our AI-driven insights platform. Youll serve as their trusted advisor - helping them transform data into meaningful business impact while connecting them to our internal experts in product, analytics, and insights.
Responsibilities
Strengthen customer engagement and increase product adoption and usage.
Drive retention by proactively identifying risks and implementing success plans.
Deliver professional value by aligning customer business needs with our data and insights capabilities.
Serve as the bridge between customers and our internal teams - product, data, and insights - to ensure seamless collaboration and tailored solutions.
Lead onboarding, training, and ongoing optimization for enterprise accounts.
Conduct regular business reviews, demonstrating ROI and identifying growth opportunities.
Advocate for customers internally and influence product direction based on their feedback and evolving needs.

We are looking for a Customer Success Engineer to join our global Customer Success team! Based in Tel Aviv, Israel, this person will play a key role as the central technical partner for our customers. From onboarding new clients, helping reach their initial desired value promptly, to ensuring they achieve continuous, measurable value from the Optibus platform at every stage of their journey.
Our CSEs are Optibus subject matter experts who bridge the gap between customer business goals and our technology. They guide our customers towards value realisation, including adoption of the platform, strategic technical enablement, solution design, integrations, running workshops, providing technical coaching, and collaborating cross-functionally across the business to drive long-term customer success. You will work closely with our wider team, including Support, PMO, in addition to Revenue (including Account Managers AMs and Pre-sales Engineers), Product, R&D, and other cross-functional departments.
This is a role with a strong client-facing component. Youll be expected to spend at least three days per week working from a local Optibus office or on-site with customers.

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our company customers, focusing on three aspects:
Accelerate adoption of our company products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager at our company you will
Be the customers trusted advisor
Focus on the customers continuous interactions with our company, the customers lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the company Platform
Provide Service to the company Sales team by focusing on customers strategy, and make sure the company Platform helps customers achieve their goals, enabling the company Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with our company customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the company brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the company Platform, including:
The value proposition and sales messaging
Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.