Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with customers, focusing on three aspects:
Accelerate adoption of products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager you will
Be the customers trusted advisor
Focus on the customers continuous interactions with , the customers lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the Platform
Provide Service to the Sales team by focusing on customers strategy, and make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the Platform, including:
The value proposition and sales messaging
Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship

we are looking for a New Business Account Executive.
As part of EMEA New Business Sales Team, you will drive new revenues from different territories and verticals, by directly engaging potential new customers. You will be responsible for guiding the customer conversation and ultimately managing the sales process from lead to deal. You will be a master of gleaning insight out of the current customers operations and uncover opportunities to drive solution fit and revenues. The ideal candidate will have a working knowledge of the On-Prem and Software as a Services (SaaS) models, a strong customer service orientation, is organized, accurate and enjoys a fast-paced work environment.
As a New Business Account Executive, German Speaker you will...
Proactively, identify, qualify and close a sales pipeline for new logos
Cultivate sales through outbound prospecting and inbound SQLs
Work closely with the XDR team to develop the pipeline for cloud and self-hosted solutions
Lead the POC process from the SQLs to close won opportunities
Ability to articulate the business value of complex tech products
Master in building business champions
Prepare monthly and quarterly sales pipeline forecasts
Work with multiple functions such as Legal, Solution Engineering, Finance, Demand Generation to drive deal closure
Manage a sales pipeline in Salesforce and using prospecting tools such as Sales Navigator, ZoomInfo