לוח משרות דרושים Customer Success Manager

We serve international clients, with an emphasis on the United States.
one of our core values is teamworkboth within departments and between them. Everyone is welcome to get involved in the strategic and creative process!
Located in Tel Aviv. Currently employing a hybrid work model.

Position & Responsibilities:
We are currently looking for a conversion rate optimization specialist to join our growth team.
This position requires a mix of analytical,creative, and communication skills with plenty of room for professional and personal growth

Responsibilities include:
Initiate and manage experiments to improve landing pages performance and optimize conversion funnels
Analyze tests results and extract actionable insights
Conduct qualitative and quantitative user research and identify areas for improvement.
Create new hypotheses and design creative tests accordingly
Collaborate with cross-functional teams including copywriting, design, and development, to oversee the test's creation process.
Stay up-to-date with industry trends

we have an exciting opportunity for you to join our growing team!
Role Description
You will be responsible for providing excellent customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. Youll utilize your skills in customer service, phone etiquette, and customer experience to create positive, professional interactions with our restaurant partners and customers.
This is a full-time position based in our Tel Aviv headquarters.

As a Customer Support Specialist, youll:

Maximize the product value for our merchants and drive customer growth
Own and manage client issues, always sharing feedback internally with our Product and R&D teams
Help to create and maintain Rise.ais public Help Center
Collaborate with our Enterprise Account Management team and other cross-functional teams
Play an important role in maintaining a working team atmosphere in the office as well as with our global team members

Predicting & Saving on Cloud costs is the #1 challenge for all business, in the foreseeable future.
Profisea-Labs' Uniskai is the only solution used by both DevOps and Finance teams, to View, Control and Save on Cloud costs, at hundreds of live customers.
Top-tier Customer Success Managers and Technical Account Managers, if you're eager to be pivotal at scaling the Cloud, DevOps and FinOps success - now's the time to come and join!
ProfiSea, an innovative FinOps and DevOps start-up, Premier Partner of AWS, brings to market a next generation, AI-Based, multi-cloud management platform to visualize cloud assets, maximize cloud utilization, reduce inefficient Storage, and lower cloud-computing spending in keeping with business goals.
We aim to transform the cloud industry, making it equally accessible to small, medium, and large size companies to boost their growth and development.
ProfiSea empowers users to take full advantage of their cloud investments. With us, managing cloud environments has never been easier.
What You'll Do
* Deliver an outstanding customer experience through precise management of timing and quality of deliverables to our existing and new-comers customers
* Manage the implementation of all relevant use cases, programs and best practices, to ensure maximal value our products and services bring to our customers
* Build strong long lasting relationships with the technical and management teams and with C -level executives.
* Closely work with our strategic partners and our technical teams to provide our customers with the most innovative and cost-effective solutions
* Regularly attend business events and conferences to promote ProfiSea brand
* Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals
* Track and report customer success activities in CRM
* Report directly to CEO

Be responsible for Largest strategic accounts relationships, and work with diverse internal teams across the organization

Learn customers technical and business environments to take full responsibility for customer growth and partnership success

Master the platform capabilities and obtain a good understanding of integration, data structure, and funnel flows

Interpret customer requirements into product capabilities, keeping customer goals, objectives and business processes in mind to propose the best solutions

Ensure customer buy-in throughout the process by ensuring qualitative, timeous, and on-budget delivery

Manage QBRs and ABRs

We are looking foe a Customer Success Manager.
What You Will Do:
As a Customer Success Manager, you will be instrumental in building & executing our customers' application security program, helping them achieve their business outcomes & realize value from our platform.
Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals.
Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
Represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape our solution.
Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Their success is our success.
Simultaneously work with multiple customers who are at different points in the account lifecycle, each requiring a different approach & strategy to be crafted.

As an Account Manager, you will have the exciting opportunity to help drive the growth and shape the future of emerging cloud technologies.
The ideal candidate will possess both a sales/account management and technical background that enables them to drive an engagement at the executive level as well as with software developers and IT architects.
Responsibilities:
Proactively initiate activities to generate value for our customers and increase engagement.
Serve as the primary customer contact during bid submission, pilot test, legal review, and procurement.
Keep records of customer interactions and provide quarterly projections,
maintain knowledge, context, and ownership of the customers you are responsible for and own communication with.
Build a pipeline of customers within selected verticals.
Leverage WideOps Engineering and Marketing resources, and provide input on current collateral materials and ideas on how to improve them.
Collect and summarize clients feedback to ensure our products & solutions are closely aligned with customer needs and requests.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the EMEA region. what you’ll do: Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally Own shared responsibility for customer churn Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes) Own responsibility for invoice payments, renewals, contractual changes Collaborate with our sales team to achieve quotas while keeping our clients highly engaged Identify up-sell opportunities and communicate them to the relevant business line owner Facilitate and support up-sell processes Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Maintain all information on customer activity within the CRM platform

Position Intro:
Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, Earnix is at the forefront of revolutionizing how insurers approach pricing and rating.