לוח משרות דרושים Customer Success Manager

Responsibilities:
Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
Monitor submission progress closely, updating and communicating statuses to customers on time.
Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
Build positive relationships with customers, driving satisfaction, and building long-term loyalty.

We are looking for Customer Success Specialist to join our team
Key Responsibilities
In this role, you will
The main responsibilities of a Customer Success Specialist include the following:
Reactively and proactively handle customer situations taking their questions / issues / concerns / complaints to resolution in a timely, patient, tactful and professional manner.
Build long-term relationships with customers.
Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management.
Accurately and thoroughly document information in the companys database about each contact following defined parameters.
Maintain comprehensive knowledge of company processes, procedures and product information/materials as well as basic knowledge in orthodontic/dental concepts.
Meet departmental standards for personal and team performance metrics.
Perform other duties assigned.
Fixed term position

We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers expectations.
Location
We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station
What you will be doing:
As a Customer Success Manager, you will be the main point of contact for our key customers, playing a critical role in building lasting partnerships. Your focus will be on nurturing relationships, addressing customer concerns, and finding solutions to meet their needs. You will work closely with internal teams and external partners to ensure our customers receive exceptional service.
Quality is central to your role. Youll maintain high standards by tracking customer satisfaction, monitoring agreements, and addressing potential issues before they arise. Your proactive approach to understanding customer behavior will ensure the delivery of consistent value, driving both long-term retention and business growth.
Who are you?
You are a customer-focused professional with a deep passion for delivering high-quality service and driving customer success. You take pride in building strong relationships, anticipating challenges, and proactively developing solutions to ensure a seamless and high-quality customer experience. With excellent communication skills, independent and proactive thinking, and a strong ability to solve problems, you collaborate effectively with diverse teams and manage your workload even under pressure. You possess strong people skills and a growth-oriented mindset, always seeking opportunities to exceed customer expectations while actively driving new opportunities and sales initiatives to fuel growth.
Key Roles and Responsibilities
Serve as the main point of contact for strategic clients, building and strengthening long-term partnerships.
Understand client pain points, drive solutions, and advocate for their needs to ensure a seamless customer experience.
Accountable for achieving revenue goals, including identifying cross-sell and up-sell opportunities.
Collaborate with internal departments, external associates, and partners to enhance the client experience.
Proactively identify account risks and opportunities, and develop action plans to address them.
Collect and analyze customer data to drive outcomes and track key metrics like deliverables, revenue, and client satisfaction.

Were looking for a Customer Success Manager SMB to work closely with a selection of our SMB clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for solutions. This role will report to the Team Manager, Customer Success, TLV.

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Primary Point of Contact: Serve as the main contact for all users on the account, identifying client pain points and defining client success.
Client Onboarding & Training: Manage the onboarding process, provide comprehensive training, and boost engagement with offerings.
Trusted Advisor: Act as a reliable partner and advisor, offering guidance and support throughout the customer journey.
Churn Risk Management & Retention: Identify and mitigate risks of account churn by implementing proactive measures to retain customers and enhance their experience.
Client Engagement: Ensure clients are actively engaged with the platform, utilizing data-driven insights to highlight the value it brings to their business goals.
Upsell Opportunities: Assist in uncovering and identifying upsell opportunities during the customer lifecycle.
Product Expertise: Develop strong subject matter expertise across all solutions.

Were currently seeking a Business Development Intern for a 3 months internship, available from July 1st to September 30th 2025, to contribute to our roadmap and make our collective strategic plans a reality! With this being our 4th year of running our Tricentis Internship program, we confidently commit to you that you will learn the foundations of SaaS / Tech marketing and sales, have a lot of fun along the way, and youll get access and partnership to industry leaders to set you up for success.

What youll contribute and learn as a Business Development Intern:

Learn prospecting skills by working directly with business development representatives, and sales and marketing leaders
Shadow various team members to including listening in on discovery calls, demos, and negotiations with prospects
Learn several different technologies as you do research to determine which companies to target and the appropriate roles within those companies
Work on data enrichment projects for both customers and prospects

Were currently seeking a Business Development Intern for a 3 months internship, available from July 1st to September 30th 2025, to contribute to our roadmap and make our collective strategic plans a reality! With this being our 4th year of running our Tricentis Internship program, we confidently commit to you that you will learn the foundations of SaaS / Tech marketing and sales, have a lot of fun along the way, and youll get access and partnership to industry leaders to set you up for success.

What youll contribute and learn as a Business Development Intern:
Learn prospecting skills by working directly with business development representatives, and sales and marketing leaders
Shadow various team members to including listening in on discovery calls, demos, and negotiations with prospects
Learn several different technologies as you do research to determine which companies to target and the appropriate roles within those companies
Work on data enrichment projects for both customers and prospects

Be a point of contact for Mid-tier viewers and agencies.
Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
Record the issues users are experiencing in task tracking tools.
Gather feedback and propose improvements to the user experience
Achieving good results in personal KPIs and helping teammates do the same.

The mission of a Customer Success Manager is to establish a trusting relationship with our SMB and enterprise-level customers. You will manage the entire post-sale customer lifecycle, from managing the product implementation & customer onboarding to providing value throughout the relationship with the customer until their contract renewal.

Work Days: Monday-Friday

Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers), by providing the customer with best practices on how to use the platform to manage third-party security risk and exceed their goals.
Represent the voice of the customer and be part of the product development roadmap.
Partner with Account Management and Product Teams on upsell, cross-sell, and expansion opportunities.
Leverage your product knowledge and experience to ensure customers receive the utmost value of product.

a leading global provider of sports data, dedicated to revolutionizing the industry through innovative solutions. We excel in sports data collection and analysis, advanced data management, and cutting-edge services like AI-based sports tips and high-quality sports visualization. As the sports data industry continues to grow, remains at the forefront, delivering real-time solutions.

If you share our love of sports and tech, you've got the passion and will to better the sports-tech and data industries - join the team! We are looking for a highly motivated Customer Success Manager.

Responsibilities:
Building overall relationships with assigned customers through increasing product usage, ensuring retention and long-term customer success.
Working with internal teams to manage technical use cases for your customers.
Assist your customers in deriving the best performances from our product by providing a full comprehensive training about our products and get the customers feedback.
Delivering internal and external quarterly reviews for each customer according to their requirements and usage
Partnering with the Sales team to deliver impactful customer insights that help drive expansions and retention.

Were looking for an Account Manager who will manage a portfolio of strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customers AWS environment.
Work location - hybrid from Tel Aviv

Responsibilities
Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively
Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals
Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service
Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement
Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals
Maintain and develop strategic vendor relations with AWS

As we continue to expand, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will play a pivotal role in providing exceptional customer service to high-tech employees, ensuring a smooth onboarding experience and matching their financial needs with our technological services.
What You'll Be Doing:
Conduct professional Zoom meetings with high-tech employees to understand their financial needs and assess compatibility with our company's technological services.
Collect and process personal data, ensuring all necessary documentation, including financial powers of attorney, are completed accurately and efficiently.
Demonstrate a genuine interest in customer satisfaction, going above and beyond to exceed their expectations and address any concerns or questions they may have.
Leverage your experience in customer service or sales in the financial field to build rapport and establish long-term relationships with clients.
Utilize excellent verbal and written communication skills to effectively convey complex financial information in a clear and concise manner.
Demonstrate intellectual sharpness and high digital skills to navigate our systems and provide efficient and accurate support to customers.