לוח משרות דרושים Customer Success Manager

We are looking for a Customer Success Manager.
What you will enjoy working on:
Helping clients with onboarding, implementation and in charge of account management.
Developing relationships with customer stakeholders, serve as their partner in achieving their goals and desired outcomes.
Partnering with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention.
Activating and renewing our customer base, acting as the customer's main advocate within us.

Required: FinOps & Customer Success Lead.
The Customer Success Team provides ongoing service to help our clients maximize the utility and benefit of the products and services.
Our goal is to ensure the satisfaction and growth of customers through proactive, collaborative, and customized initiatives.
The team serves as a focal point for cloud customers, guiding them through onboarding stages and leading the implementation of FinOps best practices to optimize their cloud costs.
Key Responsibilities:
Lead FinOps processes with cloud customers, focusing on cost optimization, governance and best-practices.
Serve as a focal point for our cloud customers throughout their lifecycle, including on-boarding, training, and growth.
Take part in the company's FinOps methodology, tools, and Automations, and support internal teams in FinOps efforts, and opportunities.
Create metrics, reports, and optimization plans for financial excellence in the cloud.
Maintain long-lasting relationships with customers Identify customers who aren't maximizing their use of product/service to help them succeed
Be proactive and on the lookout for initiatives driving customers and our growth.

Who are we?
We make the invisible visible.
Deep digital investigation platforms for your most complex challenges.
Our company enables investigators and analysts to collect and analyze massive amounts of complex digital unstructured data and acquire actionable, previously unattainable insights.
Leading government and law enforcement agencies, use our cutting-edge AI technology worldwide to gain a vital edge in the battle against crime, fraud, terror, trafficking, internal threats and other risks.
Each of our employees has the chance to both make the world a better place and grow and develop his/her skills in a growing, dynamic and fast-paced environment.
We are looking for a Customer Success Manager to ensure business growth.
The Customer Success Manager will be the focal point for our customers every need, acting as their trusted advisor, developing a deep understanding of their business and helping align our solutions with their needs.
Responsibilities:
Identify business opportunities, build & pursue customer growth and focus on business results.
Fix customer issues before they happen. Proactively look out for customers needs, suggesting new and innovative ways to keep them succeeding with our products.
Manage relationships with clients stakeholders, from senior leadership through management and users.
Contribute to positive customer experience - take full e2e accountability for meeting business results, increasing usage, renewals, and driving long-term customer satisfaction.
Continuously introduce the customer to new technologies and capabilities, ensuring the value that clients maximize their return on investment.
Manage effective dialog with both clients executive leadership as well as mid-level management and platforms users.
Develop processes for increasing customer satisfaction, adoption, and retention.

is looking for Sales Operations and Customer Success position. This is your chance to take ownership of a challenging sales role in the fastest growing global, full-stack, technology company !!! We are searching for talented, sociable, willing-to-learn to work within a highly dynamic Sales team.
You will work closely to support the ISV partners team of experienced Salespeople focused on selling the complete portfolio of AllCloud solutions.
In this role, you will help the sales teams to understand customer needs, build customer quotations, support customer presentations and business cases, respond to varied inquiries, work with our Value-Added partners and drive marketing activities across our customer base. This is an invaluable insight into the complete lifecycle of selling, which touches all aspects of AllCloud and our customer's business. It is a work hard, play hard environment suitable for anyone looking at Sales or Marketing as a career or keen to get a view of how organizations work together to meet customer needs.
Summary of Key Responsibilities:
Sales support for the ISV partner's business
Handle new sales opportunities
Prospect call preparation including company background research and other pertinent lead information
Establish and maintain positive business and customer relationships. Increase the visibility of AllCloud across all departments within customer accounts
Present the AllCloud value and positioning of solutions to prospects and customers relevant to their industry or target market
Achieve and exceed renewal sales targets by renewing license contracts with existing customers on a timely basis, primarily over the phone/email
Build customer quotations, support customer presentations and business cases.

Required Customer Care Support Center Domain Lead
What youll be spending your time on:
At the core of everything we do, were proud that company's customers are front-and-center in all our strategic decisions and as we continue to grow at pace we would like to maintain and exceed the same high standards. Weve built high performing Customer Journey (CJ) teams that enable and make great Customer Care (CC), Operations & Customer Experience (CX), through continuous improvement of tools and processes. One of these tools is our Support Center, which provides our customers with all the information they need about how to best use our products and services.

Required Senior Director Of Customer Journey Enablement.
What youll be spending your time on:
The role of the Senior Director of Customer Journey Enablement is to lead the main pillars supporting and enabling an outstanding operational customer journey. The ideal candidate will be accountable for company's Global Customer Care Operation, Learning & Development, Quality Assessment and the Online Management of the Customer Journey Teams.
Main responsibilities:
Customer Care Team:
Performance of CC Teams, leading through efficiency and customer satisfaction
Guide and coach managers and team leaders on the best practices processes
Work closely with data teams to reflect and monitor the level of service across channels in dashboards and reports
Lead and create cross-departmental global strategic projects
Produce consistent teamwork routines to improve the performance of the department as well as employees engagement
Working with the global management team on unifying processes and implementation of strategic decisions across the whole global customer operation
Hands on with managers and team leaders in training and feedback sessions for CC associates
Strategic management of big outsource teams, in multiple locations around the globe
Learning & Development and QA Teams:
Build the foundation of the Training, Knowledge and QA teams to support the global customer journey activities
Track efficiency and performance (employees and customers satisfaction) of the teams
Stay up to date with new methodologies/tools supporting self-service training and knowledge capabilities
Set clear strategies for development of our teams
Create cross-journey processes to create collaboration, healthy data sharing and synergies
Online Management Teams:
Lead a team that ensures that customers journey is successful end to end, removing barriers and optimizing online performance
Develop online strategies to ensure our customers are answered within our SLA
Implementing different techniques to maximize the number of inquiries handled by our associates
Investigate and analyze any barriers that are blocking our customers from contacting customer care or using our services
Manage the global alignment and coordination between our different hubs to ensure successful online operation
Managing online crisis events in order to ensure the fastest recovery and minimize the effect on our customers
Leveraging advance set of tools like SQL and Coralogix in order to identify trends, conduct deeper investigation
Manage the development of automated quick wins solutions for effective customer inquiries management and be the focal point for business teams
Focal point CC ops team for adhoc automation and SQL related issues

Required Customer Success Manager
What youll be spending your time on:
Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs.
Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
Growing the companys capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
Review and propose process improvement that drive client and market penetration.
Build business success stories and case studies.
Maintain all information of customer activity within CRM platform.
Maintain and exceed country targets in areas of # of clients from our direct business.
Drive events, below the line activities and represent company in industry forums to drive awareness.
Create & articulate compelling value propositions for company services in coordination with the marketing team.
Develop long-term strategic relationships with key stakeholders.
Draft various business reports.

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Interested? Keep reading. We credit our success so far to - and continue to build our company culture on - our core values. These arent catchphrases that we took from a manual, but things that weve identified as working for us that are important for us to keep, and things that we believe make our culture pretty special. If you identify with the values below, then this might be a great match ;) Transparency: we believe in open, honest and direct communication with each other, across all levels of the company Simplicity: we keep things straightforward and to-the-point. Ownership: at Hexa youll have the opportunity (and be expected) to take complete ownership of your work - meaning youll get the chance to implement and see-through your ideas and projects Musketeer-ing: we believe in helping each other out, even if it means occasionally going the extra mile - one teams success is everyones success

Requierd a Customer Success Manager.
This is an opportunity to take your relationship skills to the next level by enabling customers to leverage a sophisticated, complex, technical product in the business intelligence space and driving ongoing value throughout their journey with Sisense.
The CSM team is a hard working team focused on building long lasting partnerships at all levels of the customer organization. We work to ensure a high level of customer satisfaction, consistent with revenue retention and growth objectives.

Our company is a pioneer of advanced technology that provides risk intelligence for global enterprises.
We use artificial intelligence and machine learning modeling to crawl millions of domains and give our clients full visibility, insight, and understanding of the internet.
We shine a light on hidden merchant risk and reveal new opportunities to help businesses grow.
About the role:
Our clients include some of the most prestigious financial institutions in the world.
With big data, artificial intelligence, and machine learning, we have created the first and only dedicated solution on the market designed to detect and prevent money laundering in the e-commerce world.
We are seeking a Customer Success Manager who can lead and nurture relationships with assigned clients, expand our footprint within the account, and drive the continued value of our products and services.
Our Customer Success team is versatile, displays leadership qualities, and is enthusiastic to find innovative solutions to best serve our clients.
You will have the opportunity to work alongside some of the brightest industry professionals in the world while taking your own career to the next level.
We have created a revolutionary technology, be a part of our revolutionary team!
At our company, we embrace a fun, hard-working, and action-oriented workplace culture while keeping the balance of our employees careers and lives outside of work top of mind.
If you enjoy a client-focused, fast-paced environment where you are expected to think outside of the box and act, join us!
Manage a team of success managers that deal with large Fintech companies.
Train and develop team member's personal skills and capabilities.
Partner with Business Development and R&D teams to manage and grow relationships with our strategic partners, understand their organizations business needs and provide world-class client service.
Manage the ongoing technological improvement process by being a product expert and coordinating resources among internal and external Product, Engineering, Research, and Business Development teams
Grow partner revenues by monitoring and analyzing client success metrics, taking proactive steps to improve value, and identifying upsell and expansion opportunities.
Communicate business intelligence from clients to the product management team regarding new product development features.

Proactively provide white glove service to our partners by understanding their organizations business needs, and providing world-class service
Collaborate with Publisher Sales and R&D teams in order to manage and grow relationships with our publisher partners
Support the Partner Success team with onboarding and software integration processes for large media publishers by coordinating internal and external resources
Support the team in monitoring and analyzing performance metrics in order to grow partner revenues and identify upsell and expansion opportunities
Communicate business intelligence from partners to the product management team in regards to new product development features
Be an product expert!

We are looking for a Customer Success Specialist to guide our customers and partners and support them through their journey with us
The Customer Success Specialist will be the first point of contact for our members and is expected to deliver a personalized and informed support experience through deep knowledge of our platform and offerings.
The Role
Full-time position
Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases

We are an insurance technology company solving the toughest challenges faced by insurance distribution businesses.
Our innovative, data-driven insurance software platform allows to manage the entire policy lifecycle across all lines of business, using data to inform every business decision, cross-sell and up-sell.
We deliver a 360-degree business view, and a powerful competitive advantage.
We are looking for an excellent Customer Success Manager to join the team.
Job Description:
In this position, you will be a part of the Customer Success team, and you will be responsible for handling multiple projects make sure company procedures, practices, and operations go right on time, and supporting administration issues in the division.
We are looking for someone used to work in a fast-paced environment with flexibility in response to changing priorities and needs. What will you do:
* Work with Delivery managers to plan projects, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.
* Provide administrative support and ensure organized, efficient operations.
* Accompanying the client in requests for changes and increasing the usability of the system and part of the creation of the product strategy
* Collaborating with other department leaders to define, prioritize, and develop projects.
* Analyzing financial data, including project budgets, risks, and resource allocation.
* Accurately documenting the project's creation, development, and execution as well as documenting the project's scope and budget.
* Actively participate in process improvement development and determine areas for improvement of project-related processes.
* Meeting preparation and follow-ups.