לוח משרות דרושים Customer Success Manager

we're dedicated to providing top-tier cybersecurity solutions to our clients. We are seeking a highly skilled and motivated Technical Customer Success Manager to join our team. This role is crucial in ensuring our customers' success by providing technical expertise and exceptional service. As a TCSM, you will serve as a trusted advisor to our customers, helping them integrate, understand, and maximize the value of our cybersecurity risk management platform.
Customer success: Build strong relationships with customers. Understand their cybersecurity gaps and challenges and help them improve their cyber security posture using our platform and services. Act as the first point of contact for technical questions and support escalations.
Professional Services Management: Coordinate and oversee professional services engagements (red team, blue team, cyber intelligence, etc.) to ensure high-quality delivery. Work closely with consultants and internal teams to align services with customer needs.
Hyver adoption: Assist customers with utilizing Hyver cyber risk quantification (CRQ) platform to optimize their cyber workplan. Deliver training sessions to ensure successful adoption.
Retention and growth: Drive customer satisfaction and retention through ongoing engagement. Identify expansion opportunities and work with the sales team on upsells

Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
Serve as the primary liaison for ERM's clientele across South EMEA, ensuring optimal satisfaction and value realization.
Champion customers' interests within ERM, influencing product direction and enhancements.
Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
Spearhead internal process enhancements tailored to customer requirements.
Gather and channel customer feedback, reinforcing their voice within ERM's framework.
Job Id: 22618

Join our dynamic Enterprise Architects team within the new Customer Services & Delivery board. We lead digital transformation using cutting-edge technologies, advancing the RISE with initiative, promoting Clean Core principles, and accelerating Business Technology Platform (BTP) adoption. Our mission is to simplify and modernize IT landscapes, reducing complexity and operational costs, while fostering innovation and efficiency to support evolving business needs.
What youll do:
As a Principal Enterprise Architect, you will develop a comprehensive enterprise architecture model for our customers aligning with their enterprise goals, collaborate with virtual account teams (VAT) as a transformation partner. You will drive the value realization and the solution adoption and lead activities such as:
Guide customers through their cloud journey (with special focus on adopt and derive), starting with Enterprise archetypes and scaling digitally.
Act as the Transformation Partner for the CIO or other CxO, driving architecture effectiveness.
Support adoption, identifying and mitigating technical adoption risks.
Enhance impact on customers business goals by driving value realization through solution adoption and consumption of capabilities
Bundle customer expectations and align business goals in a tangible enterprise level success plan to monitor and validate KPIs & value drivers to enable value-driven business transformation with value framework
Serve as a trusted advisor, ensuring secure, reliable, and flexible cloud environments for mission-critical processes.
Through governance, involve and engage relevant stakeholders within and outside the customer organization to enhance value realization, establish a common perspective on customer business goals and value drivers across solution areas to provide customer context to all teams, enhancing customer proximity and experience.
Align customers and partners with Clean Core strategy, accelerate BTP adoption and promote best practices.

The prime responsibility of the role is to ensure that customers expectations, both internal and external alike are
achieved, handling existing and new business opportunities, manage them within the company and according to
customers requirements. This role serves as a crucial link between the customer and the company, ensuring
seamless communication and high service standards.
This key role supports the sales team by providing insights, updates, and feedback to ensure seamless project
execution and future business development. It involves aligning external customer needs with internal
requirements while maintaining clear, concise communication with sales and operational teams to advise on and
adapt to changes effectively.
This position reports to EMEA sales Director and works with close interface with Dimona Planning manager.

We are looking for a high-performing motivated team player who can hit the ground running! Your opportunity to jumpstart your career in high-tech in one of the most thriving companies in Israel. This role offers growth opportunities, and a chance to build your career and develop your skills. As a Customer Support Representative , you will be part of an amazing team that spends their day interacting with customers to help them grow their businesses. Our customers love our product, and it's incredibly unique to be able to support them, understand the product the best, and make an impact!

Here's what you're going to do:
Be the main point of contact for our customers through various channels to ensure their success and satisfaction
Educate the clients on best practices using according to their business needs
Being the bridge between the company and the customers regarding missing features, time spenders, etc
Taking part in the department projects to promote the team and develop your personal growth
You will work four days a week on a shift basis and the fifth day as an individual project oriented day.
There are two evening shifts every week until 22:00/00:00. Fridays and holidays once in a while - rotating with the rest of the team.

The Customer Delivery Manager is responsible for coordinating the launch activities of new clients, as well as with existing clients for new countries, categories or applications. They will work closely with the account leads and R&D to provide overall project management during the launch period, from green light through Go Live. The Customer Delivery Manager will be responsible for working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live .

This position will report to the Director, Customer Success.

The Role

Coordinate the launch of clients, including project management, technical coordination, training & communications plans
Identify, set up, and hold meetings with various internal and external teams to progress the project
Oversee and address any support and/or technical issues associated with clients during this period
Identify product enhancements, improvements, or expansions to meet the needs of customers and create value for the organization and our clients prior to launch
Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.
Responsible for communication around timelines, project management & action items
Understanding of the companys products inside and out is essential
Capable of working hours Monday-Friday 11am-8pm with flexibility (Friday can end early)

In this role, you will act as a Customer Onboarding Specialist, reporting directly to the Director of Revenue Operations.
You will have the opportunity to support our growth and expansion in multiple countries as well as help us customize the system and onboard global corporations.

Responsibilities:
Onboarding into our clients' systems by providing relevant information and documents
Coordinate with Sales / Account leads / CSMs and handling day to day customer emails
Regular audit and maintenance of the entity details and supporting documents
Assist in streamlining processes to make them efficient
Verify customer data by performing compliance checks

we are a global performance marketing company that boosts growth with unified and holistic paid and organic strategies and is the biggest international performance company in Israel.
We offer a complimentary shuttle service for all employees from Tel Aviv to our office in Gaash.
Whats The Job:
Further business growth and satisfaction while managing a portfolio of clients
Formulate short & long-term revenue growth strategies for business development
Collaborate with relevant, internal departments to execute client objectives
Work with department Heads & Account Managers to launch new campaigns in accordance with client briefs
Identify opportunities to ensure growth across a variety of verticals
Lead all clients relations including weekly calls and presentations

We are seeking a Sales Engineer to join our expanding team and work with prospects to help them onboard and identify the value of cutting-edge generative AI solutions built on our modern technology stack. This role is ideal for a technical peoples person who is experienced in data engineering & passionate about the adoption of new GenAI solutions.
About us: For over two decades, our company mastered the art of real-time data. Weve built platforms that power the worlds most demanding systems, shaping how organizations grow their business with data-driven services. We have pioneered technologies that optimize data-driven services working with global organizations including American Airlines, Morgan Stanley, CSX, Goldman Sachs, Soci Gnrale, Credit Agricole and more. As pioneers in data-tech, we are building on our DNA in real-time operational data to deliver cutting-edge GenAI solutions that empower businesses to unlock the full potential of their structured data and transform how they interact with information.
This position is full time, hybrid and located in our main office in Herzliya.
Key Responsibilities
Take technical ownership of prospect engagement during sales cycles.
 Perform technical qualification of opportunities together with sales reps
Manage and execute RFx responses, coordinating efforts across R&D & Product.
Maintain up-to-date product and domain expertise
Maintain an ongoing relationship across marketing, product and R&D, providing feedback and representing the prospects internally.
Solution Design & Demo Delivery: Tailor product demonstrations to address specific customer needs, ensuring prospects clearly understand the value of our solutions.
Work hands-on with prospects and customers to demonstrate and communicate the value of our technology throughout the sales lifecycle, from demo to proof of concept to design to implementation
Technical Expertise: Serve as the go-to expert on our products technical capabilities, architecture, and integrations.
Customer Engagement: Build relationships with stakeholders, providing them with the confidence and knowledge to make informed purchasing decisions.
Market Insights: Collect and relay customer feedback and market trends to the product and marketing teams to refine the offering.
Evangelizing the product in the technical community.

Youll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. At WSC Sports, you have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.

What youll do:
Serve as the primary point of contact for the client.
Maintain an ongoing relationship for all client-related aspects, from product implementation onwards.
Utilize project management skills to drive all aspects of project planning, governance, and onboarding including detailed deployment timelines.
Deliver quarterly business reviews to reflect the value the customer derives from our service.
Extract value matter data from a complex database, BI tools, and reports.
Build best practices methodologies and be your trusted customers consultant.
Identify upsell opportunities, leveraging, and discussing them directly with the customer.