What Youll Do
* Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
* Build and nurture strong, trust-based relationships with enterprise customers.
* Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
* Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
* Collaborate across departments to deliver exceptional customer outcomes.
* Raise and escalate potential risks, ensuring swift resolution and customer retention.
* Continuously identify ways to add value and improve the Customer Experience.
Why Join Us?
* Work with some of the biggest names in tech to address critical Trust & Safety challenges.
* Be part of a supportive, mission-driven team that values integrity and innovation.
* Enjoy opportunities for growth and professional development in a cutting-edge field.
About us:
We are the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the worlds largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, we empower security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, we enable organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.
Hybrid:
Yes
Requirements: What Were Looking For Experience:
3+ years in a customer-facing role, ideally in Trust & Safety or a related industry.
Intelligence/investigations experience is a plus.
People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
Adaptability: Eager to learn, grow, and thrive in a dynamic environment. Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
This position is open to all candidates.