founded in early 2010, we are a global data mvno that delivers enterprise grade, global connectivity and iot services across more than 200 countries and 600+ mobile carriers' networks. our secured network delivers network protection and web content intelligence.
enterprise customers can manage, monitor, and optimize data usage in Real-Time with our powerful software platform. gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
what you will own:
salesforce ownership and data quality: maintain a single source of truth for customer information, activities, risks, opportunities, and outcomes; define and enforce data standards.
customer lifecycle framework: establish clear stages, milestones, success plans, handoffs, and playbooks from onboarding through adoption, renewal, and expansion.
risk management and health scoring: build proactive risk identification, reporting, and engagement triggers so teams act before issues escalate.
kpi governance: define, operationalize, and enforce measurable success metrics, ownership, review cadences, and accountability across customer success.
customer segmentation and touchpoint strategy: tailor engagement by customer size, value, maturity, and need; standardize onboarding checkpoints, qbrs/ebrs, and success reviews.
business intelligence and reporting: deliver executive dashboards and actionable insights on customer health, adoption, renewals, deployment progress, usage trends, and team performance.
automation and ai: reduce manual work through workflow automation, alerts, scheduling, reporting, and ai-assisted data collection and csm guidance.
enablement: maintain playbooks and documentation, deliver continuous training, and ensure cs readiness for every product release.
cross-functional alignment: coordinate with product, operations, support, sales, and subject-matter experts to resolve ownership gaps and execute strategic programs.
continuous improvement: identify friction, improve processes and tools, and create repeatable operating standards that scale.
what we offer
hybrid work
work life balance
parking
medical insurance
food allowance
cellular plan
unlimited data plan for traveling
discount memberships
professional development budget
global company- working and collaborating with amazing people around the world
fun working environment & company activities
and of course, air hockey, pool table, and ping-pong tournaments!
Requirements: experience in customer success operations, revenue operations, sales operations, business operations, or a comparable operational role in a b2b technology environment.
strong salesforce administration and governance capability, including data models, reporting, dashboards, workflow design, and data -quality controls.
demonstrated ability to translate customer journeys into lifecycle stages, playbooks, operating rhythms, and measurable kpis.
analytical fluency: able to identify patterns, frame risks and opportunities, and convert data into clear recommendations for leaders and frontline teams.
hands-on experience with automation and practical ai use cases that reduce effort and improve decision quality.
excellent program and stakeholder management skills, with the ability to establish ownership and drive execution across functions.
clear, concise communication and documentation skills; comfortable enabling teams through training and change management.
This position is open to all candidates.