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We are looking for an outstanding System Qualification Technician with a strong ability to understand complex systems and take an active role in the qualification of revolutionary technologies.

Responsibilities:

Coordinate and execute hands-on functional and reliability test activities on full systems and components
Select, calibrate, and install appropriate instrumentation, including strain gauges, thermocouples, and accelerometers
Collect and analyze test data using data acquisition systems and software processing tools such as Python scripts
Evaluate test results to ensure compliance with specifications, regulations, customer expectations, and acceptance criteria in accordance with automotive standards
Generate formal technical reports and clearly present findings and conclusions to stakeholders
Conduct failure analysis investigations, diagnose failed components, and identify root causes
Perform testing activities that may require night shifts

Were looking for an experienced and proactive Project Manager to join our growing team. In this role, you will take ownership of project setup, execution, and ongoing system maintenance, ensuring our clients receive seamless onboarding, reliable performance, and long-term value. You will lead cross-functional teams, balance multiple priorities, and drive project success through strong organization, communication, and problem-solving.

Responsibilities
Project Setup, Onboarding & Transition: Lead the project from kickoff through full implementation at the clients site. Ensure smooth transition, on-time delivery, and a high-quality onboarding experience. Coordinate with internal teams to guarantee readiness of resources, data, and tools.
Ongoing Stakeholder Communication: Act as the projects operational owner, managing setup of the system, client requests, system issues, and optimizations. Monitor system stability and performance to ensure long-term reliability and value. Drive improvements in workflows, resolving recurring bottlenecks and risks.
Cross-Functional & Stakeholder Management: Serve as the main point of contact for internal and external stakeholders (Customer Success, Support, Operations). Maintain transparency, responsiveness, and alignment across all project phases.
Issue & Risk Management: Proactively identify potential risks in the process, bottlenecks, recurring issues, or client dissatisfaction. Escalate appropriately and work cross-functionally to identify root causes.
KPI Tracking & Performance Monitoring: Define, track, and report on key performance indicators (KPIs) to measure project success and team performance. Use insights to drive accountability and continuous improvement.
Continuous Improvement: Conduct monthly result analyses, draw insights from experiences, and strive to achieve the Delivery department's goals. Analyze and optimize delivery workflows to improve efficiency and scalability.

The Business Process Manager is responsible for orchestrating strategic projects and operational infrastructure within the Customer Office. Acting as the engine of the department, this is a unique thinker-doer role that connects high-level strategy to the data-driven realities of our daily operations.

We are looking for a hybrid, process-oriented professional, part Strategic PMO and part Business Operations strategist, to design and lead the initiatives that empower our Customer Success and Delivery teams.

This is an internal-facing position, not a customer-facing role. It is designed for a professional who thrives on turning complex operational friction into streamlined, repeatable, and scalable workflows.

Your mission is to improve how we deliver, support, and scale world-class customer experiences. You will ensure our service standards are codified, measurable, and consistently exceeded as we grow.

Key Responsibilities
Strategic Initiative Execution: Take full ownership of the end-to-end delivery of key initiatives within the Customer Office. You will drive complex and diverse projects-such as new service delivery models or cross-departmental technical integrations-with precision and speed.
Internal Consulting & Discovery: Act as an internal consultant by independently conducting research on new concepts and technical subject matter. You will perform root-cause analysis on operational friction points to propose "best-in-class" solutions.
Business Impact Tracking: Define and track success metrics for specific initiatives, correlating internal process improvements to external customer outcomes (e.g., reduction in churn or increased speed-to-value).
Change Execution: Lead the "internal launch" of new processes or tools, ensuring clear communication, documentation, and high adoption rates across all affected teams.
Risk & Dependency Management: Proactively identify "blind spots" between departments, managing dependencies to ensure that internal technical shifts don't disrupt the customer experience.
Operational Visibility: Define and monitor KPIs. You will build and maintain the dashboards that provide the visibility and accountability necessary for data-driven decision-making.