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The application specialist is responsible for responding to customers needs and expectations with high quality scientific answers, to contribute to customer long term loyalty, ensuring immediate and proper scientific support to customers (incl. providing instrument training and troubleshooting, settlement of scientific problems and timely update on new methods, techniques and Product Bulletins), and documenting all calls, activities on the CRM System.
This is a field-based role located in the central and southern regions of Israel
Key Responsibilities:
Provide high-level scientific support and operator training to customers
Handle all calls received from customers that relate to CPS and troubleshoot them to provide instant solutions to reagent and software problems due to customer complaints
Escalate unsolved cases to 2nd level support CIR, and/or GCS with complete case explanation
Ensure follow-up until the issue has been resolved and the customer is satisfied
Provide scientific documentation to customers
Document all his activities in Rexis/Lightning/ NFSS
Assure support is provided within E-L RCSC to have a harmonized approach
Deliver best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers
Continuing development of application skills to ensure resilience in the support of all CPS products
Proactively propose and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback
Ensure that all administration is completed in a timely and accurate manner and guarantee the activity reporting at the CRM (Rexis) software and appropriate escalation of product issues to management center and ensure that all administration is completed in a timely and accurate manner.

The application specialist is responsible for responding to customers needs and expectations with high quality scientific answers, to contribute to customer long term loyalty, ensuring immediate and proper scientific support to customers (incl. providing instrument training and troubleshooting, settlement of scientific problems and timely update on new methods, techniques and Product Bulletins), and documenting all calls, activities on the CRM System.
This is a field-based role.
Key Responsibilities:
Provide high-level scientific support and operator training to customers
Handle all calls received from customers that relate to CPS and troubleshoot them to provide instant solutions to reagent and software problems due to customer complaints
Escalate unsolved cases to 2nd level support CIR, and/or GCS with complete case explanation
Ensure follow-up until the issue has been resolved and the customer is satisfied
Provide scientific documentation to customers
Document all his activities in Rexis/Lightning/ NFSS
Deliver best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers
Continuing development of application skills to ensure resilience in the support of all CPS products
Proactively propose and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback
Ensure that all administration is completed in a timely and accurate manner and guarantee the activity reporting at the CRM (Rexis) software and appropriate escalation of product issues to management center and ensure that all administration is completed in a timely and accurate manner.

This Quality Documentation & Training Coordinator is responsible for implementation and execution of documentation, change control, and training processes based on business, regulatory and customer requirements to ensure compliance with company and regulatory requirements.
This role will be based in Haifa following our planned office relocation in 2026.
Duties & Responsibilities
Initiates and executes an effective and efficient change control process in accordance to internal procedures
Lead, facilitate, and mentor teams through all stages of the change control and training process
Leads and participates in quality system improvement initiatives
Interface between functions /departments such as Design, Quality and Operations in product, process, system, or supplier related changes
Have responsibility for initiation of changes, assessment of the change impact and routing of all tasks, with attention to detail, for completeness, accuracy, effectivity and appropriateness
Liaise with Change Requester and SMEs during all stages of the Change Control process, including Training process
Reviews all changes for ensuring sound rationale, challenging justification, correct approval, alignment and oversight
Monitoring completion of post release tasks to ensure completion in a timely manner
Support and lead initiatives for continuous improvement
Participate in project teams for change control
Support in training needs related to the change control process
Manages periodic review process and procedures in applicable PLM Systems.
Support in the preparation, participate, and address issues related to document and change management for internal and external (FDA, BSI, etc.) audits as needed
Investigates and resolves non-conformances, audit observations, corrective and preventive actions (CAPAs) related to Change control and training process
Assists in the creation and development of metrics to evaluate the effectiveness and efficiency of Change Control Processes
May support onboarding training for new employees; collaborate with managers to align onboarding content with role-specific needs.
Monitor training completion, generate compliance reports, and collaborate with stakeholders to ensure compliance.
Performs other duties assigned as needed.

Medison offers hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We are hiring a Temporary Regulatory Affairs Coordinator who will support the activities of the RA team, including but not limited to handling documents, placing orders with suppliers, managing packaging and office supply inventory, and performing general office tasks. The role also includes fulfilling additional assignments as requested by the direct manager.

Responsibilities:

* Preparing registration portfolios (new, renewal, and update) for submission to the MOH, and updating tracking charts for each product.
* Coordinating deliveries to the MOH and managing fee payments.
* Preparing packaging graphics in collaboration with the registration pharmacist, graphic designer, and manufacturer.
* Preparing user manuals for submission in accordance with MOH regulations, and coordinating review and approval with printing presses and manufacturers.
* Sending documents for translation and coordinating with translators and manufacturers; performing translation and proofreading in English.
* Ordering packaging materials and office supplies.
* Monitoring the validity of approvals for new and existing customers.
* Preparing regulatory submissions (new, renewal, and update) for the MOH.
* Preparing packaging artworks in collaboration with the registration pharmacist, graphic designer, and manufacturer.
* Preparing leaflets and artworks for submission in accordance with MOH regulations and coordinating further approvals with manufacturers.
* Tracking and updating RA activities in the SharePoint system and internal tracking tables.
* Printing letters and various pharmaceutical-related requests.
* Performing additional tasks as requested by the direct manager.


City:
Petah Tikva

Required Medical Manager
Responsibilities
Lead a medical team responsible for the design, development, and deployment of features and product lines within (in partnership with the Product and Engineering teams). Specifically related to our flagship Risk Adjustment Solution.
Regular data analysis and clear presentation of conclusions to direct business and product decisions
Medical validation of our product and features
Closely work with our developers data scientists, and data analysts to bring medical and medical-product expertise to all aspects of R&D
Support our marketing and sales teams in the development of marketing materials, delivering webinars, attending conferences and sales demos
Manage a team of analysts (medical students) to support your efforts in the above.

our company Algorithms team is looking for clinical dental labelers.
Specifically, were looking for clinically knowledgeable people in the area of dental health that can label findings in dental records.
Key Responsibilities
As a dental labeler at our company you will be responsible for labeling dental records, identifying various dental conditions and findings.
You will be able to work remotely from your home and in flexible hours as convenient for you, except for some training that will be face to face in our company offices.

This position is ideal for a Dental technician to join our Global Tier 3 Clinical Application Support team. This role involves analysis and troubleshoot dental scanning issues, supporting and train our customers on dental clinic approach and work with our internal teams in R&D, V&V, Operation and Marketing to improve our Dental interface with our customers.
Key Responsibilities
Working with a global Tier 3 support team in resolving clinical application issues related to dental scanning
Troubleshoot and analysis of customer-reported problems, document findings in ticketing systems
Escalate complex clinical cases with detailed RAW data and diagnostics to development team
Provide Root Cause Analysis (RCA) when required
Share feedback with R&D and suggest product improvements
Contribute to knowledge sharing and training for lower-tier support members
Provide Clinic application KPI reports.