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As a Technical Customer Success Manager, you will serve as a trusted advisor to Technologies' customers, ensuring they realize maximum value from their investments in solutions. You will act as a bridge between customers and internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.

You will:

Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning solutions with customers' business and technical objectives.
Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice to ensure challenges and priorities are addressed.
Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and evolving solutions.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities :
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

We're looking for a passionate Customer Experience Solutions Specialist to join our dynamic team. In this role, you will leverage cutting-edge conversational AI to automate player journeys, build smart workflows, and analyze ticket data to enhance player experience. If you're AI-oriented, love exploring new technologies, and thrive in a collaborative, data-driven environment, we want you to be part of our journey!
Responsibilities
Translate monthly operational targets into a concrete AI development roadmap, identifying and prioritizing player use cases to automate for maximum coverage and deflection.
Actively set up, map, and configure conversational steps and logic flows within our AI agent platform to ensure accurate routing and seamless resolutions.
Own the end-to-end QA process for all new AI workflows, executing rigorous testing in pre-launch environments to guarantee standard-setting performance before going live.
Continuously monitor live AI interactions to verify that the agent handles player queries correctly, instantly adjusting and fine-tuning flows when deviations or inaccuracies are found.
Analyze automated chat logs to identify player friction points and iteratively improve response templates, routing logic, and system behavior to maximize customer satisfaction.
Track system health metrics and automated alerts, taking immediate ownership of AI-related bugs or incidents to drive them to swift resolution.