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We are seeking a motivated Sales Development Representative (SDR) for our EU operations. In this role, you will be the first point of contact for potential customers, playing a critical role in generating leads and nurturing relationships. With a focus on our cutting-edge pricing optimization solutions, you will engage with prospects to understand their needs and set the stage for our sales team to close deals. If you are passionate about sales and eager to contribute to our growth in the European market, we want to hear from you!

Responsibilities:
Identify and research potential leads through various channels including Outbounding, social media outreach and industry events.
Qualify leads by understanding their needs and challenges, and effectively communicate how our solutions can address them.
Engage with prospects via phone, email, and social media to set up meetings for the sales team.
Maintain accurate records of interactions and manage the sales pipeline using CRM software.
Collaborate with the sales and marketing teams to optimize outreach strategies and improve conversion rates.
Achieve and exceed monthly quotas for lead generation and appointment setting.

We're hiring a Global Customer Support/Experience (SaaS B2B) Lead who stands out from the crowd, bringing extensive experience in customer support management. As a key player in our customer-facing unit, you'll take charge of a team of experience / support agents, delivering an innovative solution designed to outsmart fraud using cutting-edge technology. Our mission is to provide our clients with the strongest defense against chargebacks, driving up their revenue and profit margins. Join us as we embark on this exciting journey to redefine the battle against fraud.

Your Arena:
Manage and lead an offshore team of customer experience/support agents, promoting a culture of excellence to ensure the continuous delivery of top-tier customer service around the clock.
Drive the development and implementation of support protocols, policies, and procedures to enhance both operational efficiency and effectiveness aiming to empower our end-users.
Create and continuously monitor and analyze key performance metrics and indicators to ensure both commercial and strategic targets are consistently met or surpassed.
Conduct regular performance evaluations of team members and provide constructive feedback and coaching to team members ensuring continuous quality improvement.
Review and monitor requests to create and promote data-based self-service plans aiming to reduce the number of cases and improve overall efficiency and unit economics.
Build and maintain an ever-growing knowledge base, documenting best practices, frequently asked questions, product videos, and resolution strategies to empower the support team, improve efficiency, and cater to the companys growth.
Onboard and mentor new employees, enrich team training and knowledge Guide and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.
Proactively provide hands-on assistance and guidance to team members, offering support in handling escalated customer inquiries or resolving issues promptly and effectively.
Closely collaborate with other departments, such as Customer Success, Operations, and Sales, to both address customer needs and contribute to overall product and offering evolution.