דרושים » שירות לקוחות » Complaints Coordinator (Junior)

Eitan Medical is a fast-growing, global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - from the hospital to the home. As a Complaints Coordinator, you will play a vital role in ensuring patient safety, regulatory compliance, and continuous product improvement—directly contributing to better healthcare worldwide. If you’re detail-oriented, have strong technical writing abilities in English, and want to make a difference in global healthcare, you belong with us! Job Description · Register, investigate, and document customer complaints in line with regulatory standards and company procedures. · Identify and escalate adverse events, potential risks, or recurring product issues. · Draft clear and professional complaint closure reports and customer correspondence. · Collaborate with Regulatory, Product, R&D, QA, and Operations teams to resolve issues. · Analyze complaint trends and provide data-driven insights for product improvement. Direct Manager: Complaints Team Leader