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Were looking for a highly organized and impact-driven Operations & Process Manager to join our Business Messaging team.
In this role, youll be at the heart of our operations - ensuring that our Account Management team runs smoothly, efficiently, and at scale. Youll take ownership of ongoing operational workflows while continuously improving processes, driving standardization, and enabling smarter ways of working across teams.
Youll collaborate closely with Finance, Legal, Marketing, Account Management, and external partners to deliver seamless, compliant, and scalable operations.
Responsibilities
Own and manage customers qualifications across all geographies, including regulated verticals in alignment with Legal
Ensure operational excellence in reporting, billing coordination, rate updates, and marketing fee processes
Manage process of accounts transfers and operational communications, working cross-functionally to ensure smooth execution
Identify inefficiencies and drive automation and process improvements
Create structure, clarity, and consistency across Business Messages stakeholders

Since launching in Tel Aviv in 2018, we've grown beyond all expectations across the country! We're now in 280+ different Cities in Israel (with even more planned) and we're adding new partners on a daily basis, offering everything from pizza to paracetamol.
Our HR Operations team plays a critical role in ensuring smooth, compliant, and efficient support for a rapidly growing organization. This is a small but highly impactful team that handles hundreds of requests daily and leads projects that directly impact the employee experience and business continuity.
We are now seeking a temporary HR Operations Specialist to cover a six-month maternity leave. The role is essential to maintaining seamless HR operations and requires a hands-on, detail-oriented, and service-minded professional with strong analytical and problem-solving skills.
Day-to-day in this role youll:
Full employee life cycle support, from onboarding to offboarding and everything in between.
Employee document administration (contracts, agreements, letters, etc.)
Responsibility for data quality and accuracy in HR systems (we use Workday) and employee records.
Supporting our managers and team mates in Israel with all of their HR and people-related policy, time-off, benefits, compensation and other questions.
Supporting in the maintenance of people policies and managers and employees guides.
Leading projects to improve efficiency in work processes and HR operations
Drafting and advising on local benefit and compensation related matters.
Working closely with our local partners, e.g. payroll and legal, to ensure that HR operations in your functions are running smoothly and compliantly.
Supporting high-volume hiring (contracts, systems, time tracking, payroll preparations) and ensuring compliant onboarding.

We are now seeking a temporary HR Partner to cover a six-month maternity leave. The role will have end-to-end ownership of the people agenda for a population of approximately 500-600 employees within the Support organization. This is a highly hands-on role focused on employee relations, manager coaching, and operational HR support in a fast-paced, frontline environment.
The role supports a geographically distributed workforce across Israel, requiring regular field presence. The HR Partner works closely with managers leading hourly customer service representatives operating in a high-volume environment with near 24/7 customer activity, high workload, and high employee turnover.
In addition, the role includes partnering with leadership to support and execute organizational changes within Support, aligned with evolving business and operational needs.
What youll be doing
Day-to-day in this role youll:
Acting as the HR Partner for a large frontline employee population (500-600 employees) within the Support organization across multiple sites nationwid. Demonstrating regular on-site presence, with an expectation of weekly visits to Support sites
Supporting managers who lead hourly customer service representatives in a high-volume, operational environment with continuous customer demand. Providing hands-on HR guidance and consultation to managers on employee relations, performance management, conduct issues, and day-to-day people challenges
Supporting managers through end-to-end termination processes, ensuring alignment with company policies, local labor law, soft management skills, leadership fundamentals.
Playing an active role in the design, development, and delivery of manager trainings related to employee relations, people processes, and labor law topics
Partnering with leaders to support organizational changes within the Support organization, including team structure changes, role adjustments, and workforce planning aligned with changing business needs
Working closely with HR Operations, Legal, and other People functions to ensure smooth, compliant, and effective people processes.